A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects

Software quality is very crucial for users’ satisfaction and software success in the market. Recent studies found some ambiguous software quality attributes that may lead to low-quality software, and lack of elicitation practices in projects that apply Agile Software Development (ASD) methodology es...

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Main Author:	Mahmoud, Hussin Ahmed Abdelkader
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	TK7885-7895 Computer engineering Computer hardware
Online Access:	https://etd.uum.edu.my/10177/1/s900197_01.pdf https://etd.uum.edu.my/10177/2/s900197_02.pdf
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id	my-uum-etd.10177
record_format	uketd_dc
spelling	my-uum-etd.101772022-12-27T00:56:45Z A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects 2022 Mahmoud, Hussin Ahmed Abdelkader Hussain, Azham Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts & Sciences TK7885-7895 Computer engineering. Computer hardware Software quality is very crucial for users’ satisfaction and software success in the market. Recent studies found some ambiguous software quality attributes that may lead to low-quality software, and lack of elicitation practices in projects that apply Agile Software Development (ASD) methodology especially Scrum. However, current ASD methodologies, systematic literature reviews and surveys did not provide explanation of the necessary elicitation practices. Therefore, this qualitative study was essential to achieve two objectives: exploring the best practices and identifying process of eliciting unambiguous quality attributes in Scrum-based projects. The study used qualitative approach in which data was collected via interviewing eight experienced software practitioners from India and documents analysis that explains documentation of quality attributes in Scrum. For data analysis, the thematic analysis method was used for analysing interviews scripts and documents. The findings resulted in three initial themes that represent three steps in the elicitation process and six sub-themes that represent the elicitation practices. The first step is proactive exposure to quality attributes which consists of two practices: understanding software scope and envisaging potential quality attributes. The second step is mutual learning discussion which consists of two practices: ameliorating technical knowledge of customers and users and compiling details of quality attributes. The third step is verifying common understanding which consists of two practices: utilization of visual artefacts and documentation of quality attributes. The contribution of the study provides an extension to ASD body of knowledge regarding the effectiveness of disambiguation of terminologies in software domain, simplifying technical terms, representing reusable software artefacts, showing similar software, drawing mock-up and developing proof of concept in eliciting unambiguous quality attributes. Furthermore, the findings accentuate practical contributions to the software developers such as reducing effort, time and cost of designing and construction of software. 2022 Thesis https://etd.uum.edu.my/10177/ https://etd.uum.edu.my/10177/1/s900197_01.pdf text eng 2024-06-16 staffonly https://etd.uum.edu.my/10177/2/s900197_02.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Hussain, Azham
topic	TK7885-7895 Computer engineering Computer hardware
spellingShingle	TK7885-7895 Computer engineering Computer hardware Mahmoud, Hussin Ahmed Abdelkader A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects
description	Software quality is very crucial for users’ satisfaction and software success in the market. Recent studies found some ambiguous software quality attributes that may lead to low-quality software, and lack of elicitation practices in projects that apply Agile Software Development (ASD) methodology especially Scrum. However, current ASD methodologies, systematic literature reviews and surveys did not provide explanation of the necessary elicitation practices. Therefore, this qualitative study was essential to achieve two objectives: exploring the best practices and identifying process of eliciting unambiguous quality attributes in Scrum-based projects. The study used qualitative approach in which data was collected via interviewing eight experienced software practitioners from India and documents analysis that explains documentation of quality attributes in Scrum. For data analysis, the thematic analysis method was used for analysing interviews scripts and documents. The findings resulted in three initial themes that represent three steps in the elicitation process and six sub-themes that represent the elicitation practices. The first step is proactive exposure to quality attributes which consists of two practices: understanding software scope and envisaging potential quality attributes. The second step is mutual learning discussion which consists of two practices: ameliorating technical knowledge of customers and users and compiling details of quality attributes. The third step is verifying common understanding which consists of two practices: utilization of visual artefacts and documentation of quality attributes. The contribution of the study provides an extension to ASD body of knowledge regarding the effectiveness of disambiguation of terminologies in software domain, simplifying technical terms, representing reusable software artefacts, showing similar software, drawing mock-up and developing proof of concept in eliciting unambiguous quality attributes. Furthermore, the findings accentuate practical contributions to the software developers such as reducing effort, time and cost of designing and construction of software.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Mahmoud, Hussin Ahmed Abdelkader
author_facet	Mahmoud, Hussin Ahmed Abdelkader
author_sort	Mahmoud, Hussin Ahmed Abdelkader
title	A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects
title_short	A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects
title_full	A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects
title_fullStr	A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects
title_full_unstemmed	A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects
title_sort	qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2022
url	https://etd.uum.edu.my/10177/1/s900197_01.pdf https://etd.uum.edu.my/10177/2/s900197_02.pdf
_version_	1776103759034712064

A qualitative study on best practices and process of eliciting unambiguous quality attributes in scrum-based projects

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