Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation

When an incident of death in custody occurred, the United Arab Emirates (UAE) Police Force would normally adopt a denial approach as its early crisis response management strategy. This practice seems to demonstrate the organization’s lack of accountability and transparency in dealing with the crisis...

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Main Author:	Almarshoodi, Tariq Khalfan Barshoud
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/10188/1/Permission%20to%20deposit-grant%20the%20permission-s903166.pdf https://etd.uum.edu.my/10188/2/s903166_01.pdf
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spelling	my-uum-etd.101882022-12-30T13:15:00Z Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation 2022 Almarshoodi, Tariq Khalfan Barshoud Abdul Ghani, Ahmad Bashawir Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government HD28-70 Management. Industrial Management When an incident of death in custody occurred, the United Arab Emirates (UAE) Police Force would normally adopt a denial approach as its early crisis response management strategy. This practice seems to demonstrate the organization’s lack of accountability and transparency in dealing with the crisis. Therefore, the study intends to examine such practices and their impacts on the reputation of the UAE Police Force. It also assesses the mediating influence of charismatic leadership communication and moderating role of international learning orientation on the organization’s perceived reputation. This study is based on quantitative research methods using survey techniques for collecting primary data. Coombs’ Situational Crisis Communication Theory is employed in this study with the focus of investigating the victims who reportedly died under the custody of the UAE Police Force. The independent variables consisted of crisis management, charismatic leadership, and international learning orientation. The sampling population comprised 17,500 officers attached to the police forces of the Emirates of Fujairah and Sharjah, with the sampling size of this study being 226. The technique used for selecting samples is proportionate stratified random sampling. Moreover, a partial least square structural equation modelling technique was applied. Concerning the time frame, this study analyzed cross-sectional data collected in 2019. Based on the partial least square structural equation modelling, the findings reveal that crisis response strategy, crisis responsibility, and charismatic leadership communication have a significant impact on perceived organizational reputation. Likewise, the mediating role of charismatic leadership communication has also been found to be substantial in influencing this reputation. Finally, the moderating role of international learning orientation was also significant. Overall, the model was capable of explaining 72.4% change because of the selected exogenous variables. The overall model is of significance and the findings are critical for the relevant policymakers as the issue of the perceived reputation of an organization is a serious matter and needs proper attention. 2022 Thesis https://etd.uum.edu.my/10188/ https://etd.uum.edu.my/10188/1/Permission%20to%20deposit-grant%20the%20permission-s903166.pdf text eng staffonly https://etd.uum.edu.my/10188/2/s903166_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abdul Ghani, Ahmad Bashawir
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Almarshoodi, Tariq Khalfan Barshoud Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation
description	When an incident of death in custody occurred, the United Arab Emirates (UAE) Police Force would normally adopt a denial approach as its early crisis response management strategy. This practice seems to demonstrate the organization’s lack of accountability and transparency in dealing with the crisis. Therefore, the study intends to examine such practices and their impacts on the reputation of the UAE Police Force. It also assesses the mediating influence of charismatic leadership communication and moderating role of international learning orientation on the organization’s perceived reputation. This study is based on quantitative research methods using survey techniques for collecting primary data. Coombs’ Situational Crisis Communication Theory is employed in this study with the focus of investigating the victims who reportedly died under the custody of the UAE Police Force. The independent variables consisted of crisis management, charismatic leadership, and international learning orientation. The sampling population comprised 17,500 officers attached to the police forces of the Emirates of Fujairah and Sharjah, with the sampling size of this study being 226. The technique used for selecting samples is proportionate stratified random sampling. Moreover, a partial least square structural equation modelling technique was applied. Concerning the time frame, this study analyzed cross-sectional data collected in 2019. Based on the partial least square structural equation modelling, the findings reveal that crisis response strategy, crisis responsibility, and charismatic leadership communication have a significant impact on perceived organizational reputation. Likewise, the mediating role of charismatic leadership communication has also been found to be substantial in influencing this reputation. Finally, the moderating role of international learning orientation was also significant. Overall, the model was capable of explaining 72.4% change because of the selected exogenous variables. The overall model is of significance and the findings are critical for the relevant policymakers as the issue of the perceived reputation of an organization is a serious matter and needs proper attention.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Almarshoodi, Tariq Khalfan Barshoud
author_facet	Almarshoodi, Tariq Khalfan Barshoud
author_sort	Almarshoodi, Tariq Khalfan Barshoud
title	Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation
title_short	Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation
title_full	Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation
title_fullStr	Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation
title_full_unstemmed	Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation
title_sort	crisis response strategy, crisis responsibility, and perceived organizational reputation – the mediating role of charismatic leadership communication and moderating role of international learning orientation
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2022
url	https://etd.uum.edu.my/10188/1/Permission%20to%20deposit-grant%20the%20permission-s903166.pdf https://etd.uum.edu.my/10188/2/s903166_01.pdf
_version_	1776103761641472000

Crisis response strategy, crisis responsibility, and perceived organizational reputation – The mediating role of charismatic leadership communication and moderating role of international learning orientation

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