Kualiti Perkhidmatan Perbankan Islam dan Kepuasan Pelanggan
The objective of this study is to determine the relationship between the dimension of service quality in Islamic Banking and customer satisfaction. The study based on the CARTER instrumentation was introduced by Qawi and Lynn (2001) was adaptation form SERVQUAL instrument developed by Parasuraman et...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 語言: | eng |
| 出版: |
2003
|
| 主題: | |
| 在線閱讀: | https://etd.uum.edu.my/1021/1/KHAIRUL_NIZAM_B._MAMAT_%40_MUHAMMAD.pdf |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|