Assessing the Usability of UUM's Web Site Through Heuristics

There are several ways in which Web usability can be measured including Heuristic evaluation. Heuristic evaluation is a usability inspection method that requires usability experts to explore the Web site, and identify usability problems by judging whether each element follows established usability...

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Main Author: Khor, Puay Puay
Format: Thesis
Language:eng
Published: 2003
Subjects:
Online Access:https://etd.uum.edu.my/1022/1/KHOR_PUAY_PUAY.pdf
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spelling my-uum-etd.10222013-07-24T12:10:04Z Assessing the Usability of UUM's Web Site Through Heuristics 2003-09-29 Khor, Puay Puay Sekolah Siswazah Graduate School TK5101-6720 Telecommunication There are several ways in which Web usability can be measured including Heuristic evaluation. Heuristic evaluation is a usability inspection method that requires usability experts to explore the Web site, and identify usability problems by judging whether each element follows established usability principles. The main objective of this study is to identify potential usability problems of UUM’s Web site. Three experts were selected to perform the evaluation. The three experts had evaluated the Web site based on ten heuristics questions given. Each evaluation was observed for one to two hours. Each problem found by the evaluators was classified as a violation of one or more usability principles, or heuristics (based on Jacob Nielsen’s 10 usability heuristics). From the analysis of the severity ratings, there are two major usability violations/problems faced by users when browsing UUM’s Web site. The first major problem relates to the design of the Web site which is not flexible for efficient use (Heuristic No. 7). Second, there is insufficient information/help for users to recognise, diagnose, and recover from errors (Heuristic No. 9). Eleven usability problems were identified and discussed in this report together with twelve recommendations to solve the major problems. 2003-09 Thesis https://etd.uum.edu.my/1022/ https://etd.uum.edu.my/1022/1/KHOR_PUAY_PUAY.pdf application/pdf eng validuser masters masters Universiti Utara Malaysia
institution Universiti Utara Malaysia
collection UUM ETD
language eng
topic TK5101-6720 Telecommunication
spellingShingle TK5101-6720 Telecommunication
Khor, Puay Puay
Assessing the Usability of UUM's Web Site Through Heuristics
description There are several ways in which Web usability can be measured including Heuristic evaluation. Heuristic evaluation is a usability inspection method that requires usability experts to explore the Web site, and identify usability problems by judging whether each element follows established usability principles. The main objective of this study is to identify potential usability problems of UUM’s Web site. Three experts were selected to perform the evaluation. The three experts had evaluated the Web site based on ten heuristics questions given. Each evaluation was observed for one to two hours. Each problem found by the evaluators was classified as a violation of one or more usability principles, or heuristics (based on Jacob Nielsen’s 10 usability heuristics). From the analysis of the severity ratings, there are two major usability violations/problems faced by users when browsing UUM’s Web site. The first major problem relates to the design of the Web site which is not flexible for efficient use (Heuristic No. 7). Second, there is insufficient information/help for users to recognise, diagnose, and recover from errors (Heuristic No. 9). Eleven usability problems were identified and discussed in this report together with twelve recommendations to solve the major problems.
format Thesis
qualification_name masters
qualification_level Master's degree
author Khor, Puay Puay
author_facet Khor, Puay Puay
author_sort Khor, Puay Puay
title Assessing the Usability of UUM's Web Site Through Heuristics
title_short Assessing the Usability of UUM's Web Site Through Heuristics
title_full Assessing the Usability of UUM's Web Site Through Heuristics
title_fullStr Assessing the Usability of UUM's Web Site Through Heuristics
title_full_unstemmed Assessing the Usability of UUM's Web Site Through Heuristics
title_sort assessing the usability of uum's web site through heuristics
granting_institution Universiti Utara Malaysia
granting_department Sekolah Siswazah
publishDate 2003
url https://etd.uum.edu.my/1022/1/KHOR_PUAY_PUAY.pdf
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