Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia

This study investigates the relationship between principles of total quality management (TQM) and educational organization outcomes in respect to students’ satisfaction and students’ academic achievement. TQM principles include organizational commitment to quality, planning for quality, focus on cus...

Full description

Saved in:

Bibliographic Details
Main Author:	Lim, Kong Teong
Format:	Thesis
Language:	eng
Published:	2003
Subjects:	HD62 Standardization Simplification Waste
Online Access:	https://etd.uum.edu.my/1030/1/LIM_KONG_TEONG.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.1030
record_format	uketd_dc
spelling	my-uum-etd.10302013-07-24T12:10:05Z Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia 2003-04-28 Lim, Kong Teong Sekolah Siswazah Graduate School HD62 Standardization. Simplification. Waste This study investigates the relationship between principles of total quality management (TQM) and educational organization outcomes in respect to students’ satisfaction and students’ academic achievement. TQM principles include organizational commitment to quality, planning for quality, focus on customer, total staff involvement, training and development, rewards and recognition, management by fact, continuous improvement, and focus on processes and prevention. Students’ satisfaction variables include quality of teaching, quality of assessment, quality of supervision and quality of courses, and students’ academic achievement variables include percentage of students enrolled in all courses who passed them, degree score, success rate of leavers, perceived students’ academic achievement, and cumulative grade point average score. A research framework was developed, and four main hypotheses and twelve specific hypotheses were posited and tested. The study was based on a survey design and the time horizon was cross sectional with minimal researcher’s interference. The survey was carried out in 100 educational departments selected randomly from 10 public universities in Malaysia. The final number of participants for this study was 85 educational departments. The sample size comprised about 70 percent of the total population. The study hypotheses were tested using correlational and multivariate statistical analyses. The results supported all the hypotheses posited for the study, suggesting that educational organizations can benefit from TQM principles. Pearson-r correlations indicated that all of the TQM principles have significant correlation -with students’ satisfaction and students’ academic achievement variables. Results of canonical correlation found that TQM, students’ satisfaction and students’ academic achievement constructs have significant correlation with each other. To reduce the possible effects of multi-collinearity, principle component analysis and simple linear regression were carried out to determine the relationship of the variables and the results indicated significantly positive relationships. Further, results of statistical analysis also indicated that the principles should be implemented holistically rather than piecemeal. Structural equation modeling highlighted the role of students’ satisfaction in mediating the relationship between TQM and students’ academic achievement. TQM construct accounted for about 22 percent of the variance in the students’ satisfaction construct, while both TQM and students’ satisfaction constructs accounted for about 41 percent of the variance in the students’ academic achievement construct. In conclusion, this study provided insight and further understanding of the interrelationship between TQM principles, customer satisfaction and organizational performance, and hence allows practitioners to gain in depth knowledge about the impact of TQM principles. 2003-04 Thesis https://etd.uum.edu.my/1030/ https://etd.uum.edu.my/1030/1/LIM_KONG_TEONG.pdf application/pdf eng validuser masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng
topic	HD62 Standardization Simplification Waste
spellingShingle	HD62 Standardization Simplification Waste Lim, Kong Teong Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia
description	This study investigates the relationship between principles of total quality management (TQM) and educational organization outcomes in respect to students’ satisfaction and students’ academic achievement. TQM principles include organizational commitment to quality, planning for quality, focus on customer, total staff involvement, training and development, rewards and recognition, management by fact, continuous improvement, and focus on processes and prevention. Students’ satisfaction variables include quality of teaching, quality of assessment, quality of supervision and quality of courses, and students’ academic achievement variables include percentage of students enrolled in all courses who passed them, degree score, success rate of leavers, perceived students’ academic achievement, and cumulative grade point average score. A research framework was developed, and four main hypotheses and twelve specific hypotheses were posited and tested. The study was based on a survey design and the time horizon was cross sectional with minimal researcher’s interference. The survey was carried out in 100 educational departments selected randomly from 10 public universities in Malaysia. The final number of participants for this study was 85 educational departments. The sample size comprised about 70 percent of the total population. The study hypotheses were tested using correlational and multivariate statistical analyses. The results supported all the hypotheses posited for the study, suggesting that educational organizations can benefit from TQM principles. Pearson-r correlations indicated that all of the TQM principles have significant correlation -with students’ satisfaction and students’ academic achievement variables. Results of canonical correlation found that TQM, students’ satisfaction and students’ academic achievement constructs have significant correlation with each other. To reduce the possible effects of multi-collinearity, principle component analysis and simple linear regression were carried out to determine the relationship of the variables and the results indicated significantly positive relationships. Further, results of statistical analysis also indicated that the principles should be implemented holistically rather than piecemeal. Structural equation modeling highlighted the role of students’ satisfaction in mediating the relationship between TQM and students’ academic achievement. TQM construct accounted for about 22 percent of the variance in the students’ satisfaction construct, while both TQM and students’ satisfaction constructs accounted for about 41 percent of the variance in the students’ academic achievement construct. In conclusion, this study provided insight and further understanding of the interrelationship between TQM principles, customer satisfaction and organizational performance, and hence allows practitioners to gain in depth knowledge about the impact of TQM principles.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Lim, Kong Teong
author_facet	Lim, Kong Teong
author_sort	Lim, Kong Teong
title	Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia
title_short	Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia
title_full	Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia
title_fullStr	Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia
title_full_unstemmed	Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia
title_sort	impak prinsip-prinsip tqm ke atas kepuasan hati pelajar dan pencapaian akademik pelajar : satu kajian empirikal dalam sektor pendidikan tinggi awam di malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2003
url	https://etd.uum.edu.my/1030/1/LIM_KONG_TEONG.pdf
_version_	1747827046607749120

Impak Prinsip-Prinsip TQM Ke Atas Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar : Satu Kajian Empirikal Dalam Sektor Pendidikan Tinggi Awam di Malaysia

Similar Items