Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course

The introduction of blended learning has had a significant impact on English Teaching and Learning at Higher Education Institutions, including increasing learners’ satisfaction. Though blended learning is useful in learning English, not all learners are proficient in acquiring the language at the en...

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Main Author:	Nurul Imtiaz, Abd Gani
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	PE English
Online Access:	https://etd.uum.edu.my/10300/1/s902640_01.pdf https://etd.uum.edu.my/10300/2/s902640_02.pdf
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id	my-uum-etd.10300
record_format	uketd_dc
spelling	my-uum-etd.103002023-02-09T02:29:16Z Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course 2022 Nurul Imtiaz, Abd Gani Rathakrishnan, Mohan N. Krishnasamy, Hariharan Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts & Sciences PE English The introduction of blended learning has had a significant impact on English Teaching and Learning at Higher Education Institutions, including increasing learners’ satisfaction. Though blended learning is useful in learning English, not all learners are proficient in acquiring the language at the end of the English course. Thus, this mixedmethods sequential explanatory study examined the factors affecting learners' satisfaction in blended learning of English proficiency course. The Transactional Distance Theory (TDT) and Technology Acceptance Model (TAM) were used as underpinning theories in this study. The research variables include course structure, interaction, learner autonomy, perceived usefulness, perceived ease of use, and learner satisfaction. In the first phase, 275 learners from the English proficiency 1 course were involved in the quantitative research. The Partial Least Squares Structural Equation Modelling (PLS-SEM) approach was applied to examine the relationship among the variables and test all 13 hypotheses. The findings indicated that out of nine hypotheses for direct relationships, six hypotheses were statistically correlated and supported except for H1, H3, and H6. Meanwhile, three hypotheses (H11, H12, and H13) were supported out of four mediation relationships, while only one (H10) was not supported. More importantly, perceived usefulness mediates the relationship among interaction, learner autonomy and perceived ease of use with learner satisfaction. In the second phase, qualitative research involving seven informants was conducted to elaborate and triangulate the quantitative findings. The outcomes of the qualitative research were consistent and supported the quantitative results. This study provides deeper insight into the relationship between those factors. Hence, this study could expand the existing literature boundary and contribute to the body of knowledge related to the factors affecting learners' satisfaction in blended learning among English proficiency learners theoretically, practically, and methodologically. 2022 Thesis https://etd.uum.edu.my/10300/ https://etd.uum.edu.my/10300/1/s902640_01.pdf text eng 2025-08-17 staffonly https://etd.uum.edu.my/10300/2/s902640_02.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Rathakrishnan, Mohan N. Krishnasamy, Hariharan
topic	PE English
spellingShingle	PE English Nurul Imtiaz, Abd Gani Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course
description	The introduction of blended learning has had a significant impact on English Teaching and Learning at Higher Education Institutions, including increasing learners’ satisfaction. Though blended learning is useful in learning English, not all learners are proficient in acquiring the language at the end of the English course. Thus, this mixedmethods sequential explanatory study examined the factors affecting learners' satisfaction in blended learning of English proficiency course. The Transactional Distance Theory (TDT) and Technology Acceptance Model (TAM) were used as underpinning theories in this study. The research variables include course structure, interaction, learner autonomy, perceived usefulness, perceived ease of use, and learner satisfaction. In the first phase, 275 learners from the English proficiency 1 course were involved in the quantitative research. The Partial Least Squares Structural Equation Modelling (PLS-SEM) approach was applied to examine the relationship among the variables and test all 13 hypotheses. The findings indicated that out of nine hypotheses for direct relationships, six hypotheses were statistically correlated and supported except for H1, H3, and H6. Meanwhile, three hypotheses (H11, H12, and H13) were supported out of four mediation relationships, while only one (H10) was not supported. More importantly, perceived usefulness mediates the relationship among interaction, learner autonomy and perceived ease of use with learner satisfaction. In the second phase, qualitative research involving seven informants was conducted to elaborate and triangulate the quantitative findings. The outcomes of the qualitative research were consistent and supported the quantitative results. This study provides deeper insight into the relationship between those factors. Hence, this study could expand the existing literature boundary and contribute to the body of knowledge related to the factors affecting learners' satisfaction in blended learning among English proficiency learners theoretically, practically, and methodologically.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Nurul Imtiaz, Abd Gani
author_facet	Nurul Imtiaz, Abd Gani
author_sort	Nurul Imtiaz, Abd Gani
title	Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course
title_short	Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course
title_full	Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course
title_fullStr	Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course
title_full_unstemmed	Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course
title_sort	relationships among factors affecting learners' satisfaction in blended learning of english proficiency course
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2022
url	https://etd.uum.edu.my/10300/1/s902640_01.pdf https://etd.uum.edu.my/10300/2/s902640_02.pdf
_version_	1776103785477701632

Relationships among factors affecting learners' satisfaction in blended learning of english proficiency course

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