Intra-organizational communication practices and strategies for total quality management in manufacturing organizations

The general axiom which implied that total quality management (tqm) acts as the ‘engine’ of an organization, while effective communication is the lubricant which ensures the smooth running of the engine must be clarified and understood in the theoretical and practical contexts. this study aims to ex...

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Main Author:	Sharina, Samsudin
Format:	Thesis
Language:	eng eng
Published:	2021
Subjects:	HD28-70 Management Industrial Management HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/10308/1/depositpermission_s95554.pdf https://etd.uum.edu.my/10308/2/s95554_01.pdf
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id	my-uum-etd.10308
record_format	uketd_dc
spelling	my-uum-etd.103082023-02-09T02:31:58Z Intra-organizational communication practices and strategies for total quality management in manufacturing organizations 2021 Sharina, Samsudin Taib, Che Azlan Yusoff, Rushami Zien Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management HD58.7 Organizational Behavior. The general axiom which implied that total quality management (tqm) acts as the ‘engine’ of an organization, while effective communication is the lubricant which ensures the smooth running of the engine must be clarified and understood in the theoretical and practical contexts. this study aims to explore the forms, mediums, practices and strategies of intra-organizational communication within Malaysian manufacturing organizations, as there is scarcity of sources that are available for this topic, particularly in relation to the Malaysian industrial context. a pareto analysis of literature reviews had been done in order to select the most related critical factors and to narrow down the scope of the research. then, a pilot study was conducted which involved four managers, representing one local organization and one foreign organization in order to get a preliminary view and to improve the instruments developed. finally, in actual study phase qualitative data was collected involving five large scale manufacturing organizations which two of them are local organizations, the other three are foreign organizations which two of them are from eastern origin, and the other one from western origin. semi-structured in-depth interviews and nonparticipant observations had been done. fourteen managers and quality steering committee informants representing the five organizations had participated in the semistructured in-depth interviews. raw data was transcribed using “meaning for meaning” transcription and thematic analysis. the findings revealed the effective practices of intra-organizational communication and three communication strategies that are common to the participants’ respective organizations. in general, this study agrees with and supports the information richness theory by daft, lengal and trevino, and also the organizational communication theory of te’eni. furthermore, this study had successfully clarify and substantiate the elaborations on the complex critical success factors of tqm such as enhancing commitment, teamwork and involvement, while increasing the effectiveness of leadership, training and motivation for manufacturing organizations by practicing specific types of effective intra-organizational communication strategies. thus, the intra-organizational communication (mediums, practice and strategies) are also one of the critical success factors of tqm and should be taken into account in its implementation. 2021 Thesis https://etd.uum.edu.my/10308/ https://etd.uum.edu.my/10308/1/depositpermission_s95554.pdf text eng staffonly https://etd.uum.edu.my/10308/2/s95554_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Taib, Che Azlan Yusoff, Rushami Zien
topic	HD28-70 Management Industrial Management HD58.7 Organizational Behavior.
spellingShingle	HD28-70 Management Industrial Management HD58.7 Organizational Behavior. Sharina, Samsudin Intra-organizational communication practices and strategies for total quality management in manufacturing organizations
description	The general axiom which implied that total quality management (tqm) acts as the ‘engine’ of an organization, while effective communication is the lubricant which ensures the smooth running of the engine must be clarified and understood in the theoretical and practical contexts. this study aims to explore the forms, mediums, practices and strategies of intra-organizational communication within Malaysian manufacturing organizations, as there is scarcity of sources that are available for this topic, particularly in relation to the Malaysian industrial context. a pareto analysis of literature reviews had been done in order to select the most related critical factors and to narrow down the scope of the research. then, a pilot study was conducted which involved four managers, representing one local organization and one foreign organization in order to get a preliminary view and to improve the instruments developed. finally, in actual study phase qualitative data was collected involving five large scale manufacturing organizations which two of them are local organizations, the other three are foreign organizations which two of them are from eastern origin, and the other one from western origin. semi-structured in-depth interviews and nonparticipant observations had been done. fourteen managers and quality steering committee informants representing the five organizations had participated in the semistructured in-depth interviews. raw data was transcribed using “meaning for meaning” transcription and thematic analysis. the findings revealed the effective practices of intra-organizational communication and three communication strategies that are common to the participants’ respective organizations. in general, this study agrees with and supports the information richness theory by daft, lengal and trevino, and also the organizational communication theory of te’eni. furthermore, this study had successfully clarify and substantiate the elaborations on the complex critical success factors of tqm such as enhancing commitment, teamwork and involvement, while increasing the effectiveness of leadership, training and motivation for manufacturing organizations by practicing specific types of effective intra-organizational communication strategies. thus, the intra-organizational communication (mediums, practice and strategies) are also one of the critical success factors of tqm and should be taken into account in its implementation.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Sharina, Samsudin
author_facet	Sharina, Samsudin
author_sort	Sharina, Samsudin
title	Intra-organizational communication practices and strategies for total quality management in manufacturing organizations
title_short	Intra-organizational communication practices and strategies for total quality management in manufacturing organizations
title_full	Intra-organizational communication practices and strategies for total quality management in manufacturing organizations
title_fullStr	Intra-organizational communication practices and strategies for total quality management in manufacturing organizations
title_full_unstemmed	Intra-organizational communication practices and strategies for total quality management in manufacturing organizations
title_sort	intra-organizational communication practices and strategies for total quality management in manufacturing organizations
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2021
url	https://etd.uum.edu.my/10308/1/depositpermission_s95554.pdf https://etd.uum.edu.my/10308/2/s95554_01.pdf
_version_	1776103787375624192

Intra-organizational communication practices and strategies for total quality management in manufacturing organizations

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