Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study

The research is to study what is the Critical Success Factor (CSF) that makes a Multinational Company (MNC) in Malaysia successfully deploys Lean Six Sigma 4.0 (LSS 4.0) for its business excellence. The study examines the three major categories and their CSFs to assess what are the most important fa...

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Main Author:	Chai, Loke Boon
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/10460/1/grant%20the%20permission_s900494.pdf https://etd.uum.edu.my/10460/2/s900949_01.pdf
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id	my-uum-etd.10460
record_format	uketd_dc
spelling	my-uum-etd.104602023-04-06T03:06:52Z Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study 2022 Chai, Loke Boon Nadarajah, Gunalan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management The research is to study what is the Critical Success Factor (CSF) that makes a Multinational Company (MNC) in Malaysia successfully deploys Lean Six Sigma 4.0 (LSS 4.0) for its business excellence. The study examines the three major categories and their CSFs to assess what are the most important factors that succeed in the deployment. The CSFs are grouped into three major categories and apply the Fuzzy Analytic hierarchy process (AHP) to analyze the collected data from 30 internal practitioners and consultants. This research revealed that the management initiative category is important in the LSS deployment, followed by involvement and engagement, which involves various parties in the transformation process. In contrast, technology and knowledge are the least critical category. The important CSFs are customer focus, communication, and understanding of the tools and techniques. This research further explores the adoption of IR4.0 in the LSS framework, which is named LSS 4.0, though the result shows it is the least important factor. The study disclosed that CSF prioritization varies by job function; it might depend on the subject’s job requirements and working environment. This research guides managers in semiconductor industries on continuous improvement deployment and transformation by integrating LSS and IR4.0 to plan and design the framework with the important CSFs. It shares the deployment strategy of respective important CSFs in the company as a reference and proposed a guideline for the execution of different CSFs. 2022 Thesis https://etd.uum.edu.my/10460/ https://etd.uum.edu.my/10460/1/grant%20the%20permission_s900494.pdf text eng staffonly https://etd.uum.edu.my/10460/2/s900949_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Nadarajah, Gunalan
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Chai, Loke Boon Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study
description	The research is to study what is the Critical Success Factor (CSF) that makes a Multinational Company (MNC) in Malaysia successfully deploys Lean Six Sigma 4.0 (LSS 4.0) for its business excellence. The study examines the three major categories and their CSFs to assess what are the most important factors that succeed in the deployment. The CSFs are grouped into three major categories and apply the Fuzzy Analytic hierarchy process (AHP) to analyze the collected data from 30 internal practitioners and consultants. This research revealed that the management initiative category is important in the LSS deployment, followed by involvement and engagement, which involves various parties in the transformation process. In contrast, technology and knowledge are the least critical category. The important CSFs are customer focus, communication, and understanding of the tools and techniques. This research further explores the adoption of IR4.0 in the LSS framework, which is named LSS 4.0, though the result shows it is the least important factor. The study disclosed that CSF prioritization varies by job function; it might depend on the subject’s job requirements and working environment. This research guides managers in semiconductor industries on continuous improvement deployment and transformation by integrating LSS and IR4.0 to plan and design the framework with the important CSFs. It shares the deployment strategy of respective important CSFs in the company as a reference and proposed a guideline for the execution of different CSFs.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Chai, Loke Boon
author_facet	Chai, Loke Boon
author_sort	Chai, Loke Boon
title	Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study
title_short	Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study
title_full	Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study
title_fullStr	Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study
title_full_unstemmed	Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study
title_sort	critical success factors of lean six sigma deployment in a semiconductor manufacturing firm: a case study
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2022
url	https://etd.uum.edu.my/10460/1/grant%20the%20permission_s900494.pdf https://etd.uum.edu.my/10460/2/s900949_01.pdf
_version_	1776103821486850048

Critical Success Factors of Lean Six Sigma Deployment in a Semiconductor Manufacturing Firm: A Case Study

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