Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia

The engagement of employees is essential to the success of any organisation. Emphasising the importance of employee engagement can benefit both the employee and the employer. Employee engagement shows a positive emotion that attaches employees to their work and the organisation can gain profit resul...

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Main Author:	Nurul Liza, Aripin
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/10477/1/grant%20the%20permission_s828357.pdf https://etd.uum.edu.my/10477/2/s828357_01.pdf
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id	my-uum-etd.10477
record_format	uketd_dc
spelling	my-uum-etd.104772023-04-10T01:01:01Z Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia 2022 Nurul Liza, Aripin Abdul Hamid, Siti Norasyikin School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment The engagement of employees is essential to the success of any organisation. Emphasising the importance of employee engagement can benefit both the employee and the employer. Employee engagement shows a positive emotion that attaches employees to their work and the organisation can gain profit results due to employee engagement. The objective of this study is to identify the factor affecting employee engagement in the Royal Malaysia Customs Department, particularly Central Zone. To achieve the objectives, four (4) variables were used in this study: transformational leadership, organisation culture, innovation work behaviour and self-efficacy. This study focus on RMCD, Central Zone, namely RMCD Wilayah Persekutuan Kuala Lumpur (Unit I), RMCD Selangor (Unit II), RMCD Kuala Lumpur International Airport (Unit III) and RMCD Putrajaya (Unit IV). The respondents among professional level employees from grades WK41, WK44 and WK48 from various departments in RMCD. For research methodology, The researcher used a quantitativemethod and the Pearson correlation method was applied to evaluate the hypotheses on the relationships between variables. The data were collected using a questionnaire method. Three hundred (300) questionnaires were sent out to respondents, and two hundred and five (205) or 68% were returned. The data were analysed using Statistical Package for Social Sciences (SPSS) version 27. The study indicates that all variables tested significantly affect employee engagement. The finding of the result recommends that to enhance employee engagement among RMCD employees, management has to focus more attention on transformational leadership, organisation culture, innovation work behaviour and self-efficacy. 2022 Thesis https://etd.uum.edu.my/10477/ https://etd.uum.edu.my/10477/1/grant%20the%20permission_s828357.pdf text eng staffonly https://etd.uum.edu.my/10477/2/s828357_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abdul Hamid, Siti Norasyikin
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Nurul Liza, Aripin Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
description	The engagement of employees is essential to the success of any organisation. Emphasising the importance of employee engagement can benefit both the employee and the employer. Employee engagement shows a positive emotion that attaches employees to their work and the organisation can gain profit results due to employee engagement. The objective of this study is to identify the factor affecting employee engagement in the Royal Malaysia Customs Department, particularly Central Zone. To achieve the objectives, four (4) variables were used in this study: transformational leadership, organisation culture, innovation work behaviour and self-efficacy. This study focus on RMCD, Central Zone, namely RMCD Wilayah Persekutuan Kuala Lumpur (Unit I), RMCD Selangor (Unit II), RMCD Kuala Lumpur International Airport (Unit III) and RMCD Putrajaya (Unit IV). The respondents among professional level employees from grades WK41, WK44 and WK48 from various departments in RMCD. For research methodology, The researcher used a quantitativemethod and the Pearson correlation method was applied to evaluate the hypotheses on the relationships between variables. The data were collected using a questionnaire method. Three hundred (300) questionnaires were sent out to respondents, and two hundred and five (205) or 68% were returned. The data were analysed using Statistical Package for Social Sciences (SPSS) version 27. The study indicates that all variables tested significantly affect employee engagement. The finding of the result recommends that to enhance employee engagement among RMCD employees, management has to focus more attention on transformational leadership, organisation culture, innovation work behaviour and self-efficacy.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Nurul Liza, Aripin
author_facet	Nurul Liza, Aripin
author_sort	Nurul Liza, Aripin
title	Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
title_short	Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
title_full	Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
title_fullStr	Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
title_full_unstemmed	Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
title_sort	factors affecting employees’ engagement at royal malaysia customs department, central zone, malaysia
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2022
url	https://etd.uum.edu.my/10477/1/grant%20the%20permission_s828357.pdf https://etd.uum.edu.my/10477/2/s828357_01.pdf
_version_	1776103825077174272

Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia

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