Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees

Absher is an e-government platform that provides facilities and enhances e-services for citizens and agencies/businesses in Saudi Arabia. However, less usage of e-services provided by Absher amongst the SME employees is reported. There are no empirical studies to uncover the issue of the uses of e-g...

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المؤلف الرئيسي:	Mansour, Al Jerais Turki
التنسيق:	أطروحة
اللغة:	eng eng
منشور في:	2023
الموضوعات:	T58.5-58.64 Information technology HD60 Small Business.
الوصول للمادة أونلاين:	https://etd.uum.edu.my/10502/1/s94417_01.pdf https://etd.uum.edu.my/10502/2/s94417_02.pdf
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id	my-uum-etd.10502
record_format	uketd_dc
spelling	my-uum-etd.105022023-04-19T01:23:13Z Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees 2023 Mansour, Al Jerais Turki Haji Ibrahim, Huda Hassan, Syahida Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Art & Sciences T58.5-58.64 Information technology HD60 Small Business. Absher is an e-government platform that provides facilities and enhances e-services for citizens and agencies/businesses in Saudi Arabia. However, less usage of e-services provided by Absher amongst the SME employees is reported. There are no empirical studies to uncover the issue of the uses of e-government by employees of SMEs-Saudi Arabia. This work investigates the factors hindering the SMEs employees to perform their personal work tasks through Absher e-services. An integrated model was proposed based on the dominant theories; the Unified Theory of Acceptance and Use of Technology 2 (UTUAT2) and Technology Readiness Index (TRI) by considering the context of the study. The proposed model encompasses insecurity, discomfort, optimism, social influence, facilitating condition, and habit as independent variables, behavioural intention as a mediating variable, gender, age, and ICT experience as moderating variables, and use behavior as dependent variable. Data were collected using structured questionnaires from a sample of 477 SME’s employees from different industries in Saudi Arabia. The analysis was conducted using Covarience-Based Structural Equation Modeling (CB-SEM) via AMOS to evaluate the relationships among the proposed factors and the use of behaviour of Absher services. The findings showed that insecurity and discomfort have a negative effect, while optimism, facilitating condition, social influence and habit positively affect the behavioural intentions for using e-government services by employees of SMEs-Saudi Arabia. The findings also showed no direct relationships between facilitating conditions and habits, and the use behaviours. Behavioural intention significantly mediates these relationships and all other relationships between the independent variables and the use of behaviour. Furthermore, gender significantly moderates the effect of discomfort, insecurity, optimism, and habit on the behavioural intentions for using e- government service by the staff of Saudi Arabia SMEs while age significantly moderates the effect of insecurity, social influence and habit on the behavioural intention. Also, ICT experience considerably moderates the influences of insecurity, discomfort, social influence, and habit on the behavioural intention. The model as an output from the findings of the study can help policy and decision makers to better tailor e-government services to the options and needs of SMEs’ employees leading to higher levels of usage. 2023 Thesis https://etd.uum.edu.my/10502/ https://etd.uum.edu.my/10502/1/s94417_01.pdf text eng 2024-09-28 staffonly https://etd.uum.edu.my/10502/2/s94417_02.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Haji Ibrahim, Huda Hassan, Syahida
topic	T58.5-58.64 Information technology HD60 Small Business.
spellingShingle	T58.5-58.64 Information technology HD60 Small Business. Mansour, Al Jerais Turki Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees
description	Absher is an e-government platform that provides facilities and enhances e-services for citizens and agencies/businesses in Saudi Arabia. However, less usage of e-services provided by Absher amongst the SME employees is reported. There are no empirical studies to uncover the issue of the uses of e-government by employees of SMEs-Saudi Arabia. This work investigates the factors hindering the SMEs employees to perform their personal work tasks through Absher e-services. An integrated model was proposed based on the dominant theories; the Unified Theory of Acceptance and Use of Technology 2 (UTUAT2) and Technology Readiness Index (TRI) by considering the context of the study. The proposed model encompasses insecurity, discomfort, optimism, social influence, facilitating condition, and habit as independent variables, behavioural intention as a mediating variable, gender, age, and ICT experience as moderating variables, and use behavior as dependent variable. Data were collected using structured questionnaires from a sample of 477 SME’s employees from different industries in Saudi Arabia. The analysis was conducted using Covarience-Based Structural Equation Modeling (CB-SEM) via AMOS to evaluate the relationships among the proposed factors and the use of behaviour of Absher services. The findings showed that insecurity and discomfort have a negative effect, while optimism, facilitating condition, social influence and habit positively affect the behavioural intentions for using e-government services by employees of SMEs-Saudi Arabia. The findings also showed no direct relationships between facilitating conditions and habits, and the use behaviours. Behavioural intention significantly mediates these relationships and all other relationships between the independent variables and the use of behaviour. Furthermore, gender significantly moderates the effect of discomfort, insecurity, optimism, and habit on the behavioural intentions for using e- government service by the staff of Saudi Arabia SMEs while age significantly moderates the effect of insecurity, social influence and habit on the behavioural intention. Also, ICT experience considerably moderates the influences of insecurity, discomfort, social influence, and habit on the behavioural intention. The model as an output from the findings of the study can help policy and decision makers to better tailor e-government services to the options and needs of SMEs’ employees leading to higher levels of usage.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Mansour, Al Jerais Turki
author_facet	Mansour, Al Jerais Turki
author_sort	Mansour, Al Jerais Turki
title	Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees
title_short	Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees
title_full	Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees
title_fullStr	Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees
title_full_unstemmed	Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees
title_sort	factors influencing e-government services usage behaviour among saudi arabia’s sme employees
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2023
url	https://etd.uum.edu.my/10502/1/s94417_01.pdf https://etd.uum.edu.my/10502/2/s94417_02.pdf
_version_	1776103830555983872

Factors influencing e-government services usage behaviour among Saudi Arabia’s SME employees

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