Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support

The aim of this research is the present study tests for the significant relationship from total quality management such as (strategic planning, management leadership, Human Resource Management, service design, continuous improvement, information and analysis, benchmarking), and organizational excell...

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Main Author:	Mohammad Fakhari, Nasser Yousuf
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	HD Industries Land use Labor. HD56-57.5 Industrial Productivity HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/10585/1/grant%20the%20permission_s903745.pdf https://etd.uum.edu.my/10585/2/s903745_01.pdf
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id	my-uum-etd.10585
record_format	uketd_dc
spelling	my-uum-etd.105852023-07-18T01:47:39Z Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support 2022 Mohammad Fakhari, Nasser Yousuf Haji Din, Badariah Romle, Abd Rahim College of Law, Government and International Studies (COLGIS) College of Law, Government and International Studies (COLGIS) HD Industries. Land use. Labor. HD56-57.5 Industrial Productivity HD58.7 Organizational Behavior. The aim of this research is the present study tests for the significant relationship from total quality management such as (strategic planning, management leadership, Human Resource Management, service design, continuous improvement, information and analysis, benchmarking), and organizational excellence (innovation, customer focus, personal commitment) to organizational performance (financial performance, internal process, customer, learning and growth) in Dubai police performance. The management support is tested as a moderating impact. The population for this study was comprised of police officers from different police stations and departments in the Emirate of Dubai. Thus, the study sample was 388 police officers. The result of this study indicate that direct relationships for the seven predictors of total quality management practices are significant; the precedence for the relations based on the path coefficient value is benchmarking (0.727), information and analysis (0.692), continuous improvement (0.689), HRM (0.557), management leadership (0.458), strategic planning (0.293), and service design (0.255).The moderating relationship of management support has no significant change in the path coefficient, and the moderating effect is not significant. In addition, the direct relationships for the predictors of organizational excellence factors are significant; the precedence for the relations based on the path coefficient value is personal commitment (0.750), innovation (0.683), and customer focus (0.631). The moderating relationship of management support has no significant change in the path coefficient, and the moderating effect is not significant 2022 Thesis https://etd.uum.edu.my/10585/ https://etd.uum.edu.my/10585/1/grant%20the%20permission_s903745.pdf text eng staffonly https://etd.uum.edu.my/10585/2/s903745_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Haji Din, Badariah Romle, Abd Rahim
topic	HD Industries Land use Labor. HD56-57.5 Industrial Productivity HD58.7 Organizational Behavior.
spellingShingle	HD Industries Land use Labor. HD56-57.5 Industrial Productivity HD58.7 Organizational Behavior. Mohammad Fakhari, Nasser Yousuf Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support
description	The aim of this research is the present study tests for the significant relationship from total quality management such as (strategic planning, management leadership, Human Resource Management, service design, continuous improvement, information and analysis, benchmarking), and organizational excellence (innovation, customer focus, personal commitment) to organizational performance (financial performance, internal process, customer, learning and growth) in Dubai police performance. The management support is tested as a moderating impact. The population for this study was comprised of police officers from different police stations and departments in the Emirate of Dubai. Thus, the study sample was 388 police officers. The result of this study indicate that direct relationships for the seven predictors of total quality management practices are significant; the precedence for the relations based on the path coefficient value is benchmarking (0.727), information and analysis (0.692), continuous improvement (0.689), HRM (0.557), management leadership (0.458), strategic planning (0.293), and service design (0.255).The moderating relationship of management support has no significant change in the path coefficient, and the moderating effect is not significant. In addition, the direct relationships for the predictors of organizational excellence factors are significant; the precedence for the relations based on the path coefficient value is personal commitment (0.750), innovation (0.683), and customer focus (0.631). The moderating relationship of management support has no significant change in the path coefficient, and the moderating effect is not significant
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Mohammad Fakhari, Nasser Yousuf
author_facet	Mohammad Fakhari, Nasser Yousuf
author_sort	Mohammad Fakhari, Nasser Yousuf
title	Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support
title_short	Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support
title_full	Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support
title_fullStr	Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support
title_full_unstemmed	Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support
title_sort	influence of total quality management and organizational excellence factors on the organizational performance of dubai police: moderating role of management support
granting_institution	Universiti Utara Malaysia
granting_department	College of Law, Government and International Studies (COLGIS)
publishDate	2022
url	https://etd.uum.edu.my/10585/1/grant%20the%20permission_s903745.pdf https://etd.uum.edu.my/10585/2/s903745_01.pdf
_version_	1776103848454127616

Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support

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