The influence of rewards towards job satisfaction among customer service employees

This study is conducted to determine the influence of rewards towards job satisfaction among customer service employees. the reward variable that will be asses is the promotional opportunities, job recognition and operating procedures, which represents the independent variable of this study. The rel...

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Main Author:	Niresha, Rajan
Format:	Thesis
Language:	eng eng eng
Published:	2023
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/10684/1/grant%20the%20permission_s823578.pdf https://etd.uum.edu.my/10684/2/s823578_01.pdf https://etd.uum.edu.my/10684/3/s823578_02.pdf
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id	my-uum-etd.10684
record_format	uketd_dc
spelling	my-uum-etd.106842023-10-16T06:09:05Z The influence of rewards towards job satisfaction among customer service employees 2023 Niresha, Rajan Hassan, Zuraida School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment This study is conducted to determine the influence of rewards towards job satisfaction among customer service employees. the reward variable that will be asses is the promotional opportunities, job recognition and operating procedures, which represents the independent variable of this study. The relevance of these variables has been affirmed based on a few different underpinning theories namely Maslow’s Theory of Motivation, Herzberg’s Theory of Motivation and Alderfer’s ERG model. This study has been conducted through Daythree Business Services Sdn Bhd with 228 respondents across Subang, who are involved in customer service-related roles. The data has been collected in a form of a questionnaire which has been uploaded and distributed through Google Forms, and the responses are then analysed using the Statistical Package for the Social Science (SPSS). To verify the significance of the independent variables towards job satisfaction, a few different analyses such as Cronbach’s Alpha reliability test, Pearson’s Correlation Analysis, and Multiple Regression Analysis. The Cronbach’s Alpha reliability test will determine the reliability strength of the collected data, in which all three variables are between a ‘good’ to ‘strong’ level of reliability. Pearson’s Correlation Analysis proves that all three variables have a ‘strong’ and positive correlation with job satisfaction. Multiple regression analysis proves that the independent variables have significant influences on job satisfaction. 2023 Thesis https://etd.uum.edu.my/10684/ https://etd.uum.edu.my/10684/1/grant%20the%20permission_s823578.pdf text eng staffonly https://etd.uum.edu.my/10684/2/s823578_01.pdf text eng 2026-04-06 staffonly https://etd.uum.edu.my/10684/3/s823578_02.pdf text eng staffonly other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Hassan, Zuraida
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Niresha, Rajan The influence of rewards towards job satisfaction among customer service employees
description	This study is conducted to determine the influence of rewards towards job satisfaction among customer service employees. the reward variable that will be asses is the promotional opportunities, job recognition and operating procedures, which represents the independent variable of this study. The relevance of these variables has been affirmed based on a few different underpinning theories namely Maslow’s Theory of Motivation, Herzberg’s Theory of Motivation and Alderfer’s ERG model. This study has been conducted through Daythree Business Services Sdn Bhd with 228 respondents across Subang, who are involved in customer service-related roles. The data has been collected in a form of a questionnaire which has been uploaded and distributed through Google Forms, and the responses are then analysed using the Statistical Package for the Social Science (SPSS). To verify the significance of the independent variables towards job satisfaction, a few different analyses such as Cronbach’s Alpha reliability test, Pearson’s Correlation Analysis, and Multiple Regression Analysis. The Cronbach’s Alpha reliability test will determine the reliability strength of the collected data, in which all three variables are between a ‘good’ to ‘strong’ level of reliability. Pearson’s Correlation Analysis proves that all three variables have a ‘strong’ and positive correlation with job satisfaction. Multiple regression analysis proves that the independent variables have significant influences on job satisfaction.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Niresha, Rajan
author_facet	Niresha, Rajan
author_sort	Niresha, Rajan
title	The influence of rewards towards job satisfaction among customer service employees
title_short	The influence of rewards towards job satisfaction among customer service employees
title_full	The influence of rewards towards job satisfaction among customer service employees
title_fullStr	The influence of rewards towards job satisfaction among customer service employees
title_full_unstemmed	The influence of rewards towards job satisfaction among customer service employees
title_sort	influence of rewards towards job satisfaction among customer service employees
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2023
url	https://etd.uum.edu.my/10684/1/grant%20the%20permission_s823578.pdf https://etd.uum.edu.my/10684/2/s823578_01.pdf https://etd.uum.edu.my/10684/3/s823578_02.pdf
_version_	1783729402978238464

The influence of rewards towards job satisfaction among customer service employees

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