Understanding ERP implementation challenges: A case study in a telecommunications company

An enterprise resource planning (ERP) system is a software that helps organisations to manage their core processes, including assets, inventory, order requests, financial accounting, and human resources. This study explores the ERP implementation challenges in a telecommunications company. This stud...

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Main Author:	Nurul Fatehah, Abd Jalal
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	TS Manufactures
Online Access:	https://etd.uum.edu.my/10743/1/s8258257_01.pdf https://etd.uum.edu.my/10743/2/s8258257_02.pdf
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id	my-uum-etd.10743
record_format	uketd_dc
spelling	my-uum-etd.107432023-11-26T03:12:29Z Understanding ERP implementation challenges: A case study in a telecommunications company 2022 Nurul Fatehah, Abd Jalal Mohamad Hsbollah, Hafizah College of Business (COB) College of Business TS Manufactures An enterprise resource planning (ERP) system is a software that helps organisations to manage their core processes, including assets, inventory, order requests, financial accounting, and human resources. This study explores the ERP implementation challenges in a telecommunications company. This study is a qualitative study, where a single case study approach was used (in a company given the pseudonym FESB) to collect data using a semi-structured interview. The data was analysed by using thematic analysis. The findings suggest that the main challenges faced by FESB during ERP implementation are technology, data migration, training and learning and management. In this context, these factors contribute to the delayed ERP implementation in FESB, which is targeted to be implemented in July 2022. The findings suggest that FESB should utilise the system’s capabilities more than currently; the system implementation is at the data migration stage and is not fully used. This research contributes to the challenges to ERP implementation in the context of a telecommunications company. 2022 Thesis https://etd.uum.edu.my/10743/ https://etd.uum.edu.my/10743/1/s8258257_01.pdf text eng 2025-09-01 staffonly https://etd.uum.edu.my/10743/2/s8258257_02.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mohamad Hsbollah, Hafizah
topic	TS Manufactures
spellingShingle	TS Manufactures Nurul Fatehah, Abd Jalal Understanding ERP implementation challenges: A case study in a telecommunications company
description	An enterprise resource planning (ERP) system is a software that helps organisations to manage their core processes, including assets, inventory, order requests, financial accounting, and human resources. This study explores the ERP implementation challenges in a telecommunications company. This study is a qualitative study, where a single case study approach was used (in a company given the pseudonym FESB) to collect data using a semi-structured interview. The data was analysed by using thematic analysis. The findings suggest that the main challenges faced by FESB during ERP implementation are technology, data migration, training and learning and management. In this context, these factors contribute to the delayed ERP implementation in FESB, which is targeted to be implemented in July 2022. The findings suggest that FESB should utilise the system’s capabilities more than currently; the system implementation is at the data migration stage and is not fully used. This research contributes to the challenges to ERP implementation in the context of a telecommunications company.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Nurul Fatehah, Abd Jalal
author_facet	Nurul Fatehah, Abd Jalal
author_sort	Nurul Fatehah, Abd Jalal
title	Understanding ERP implementation challenges: A case study in a telecommunications company
title_short	Understanding ERP implementation challenges: A case study in a telecommunications company
title_full	Understanding ERP implementation challenges: A case study in a telecommunications company
title_fullStr	Understanding ERP implementation challenges: A case study in a telecommunications company
title_full_unstemmed	Understanding ERP implementation challenges: A case study in a telecommunications company
title_sort	understanding erp implementation challenges: a case study in a telecommunications company
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2022
url	https://etd.uum.edu.my/10743/1/s8258257_01.pdf https://etd.uum.edu.my/10743/2/s8258257_02.pdf
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Understanding ERP implementation challenges: A case study in a telecommunications company

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