The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah

The importance of public participation in governmental decision-making and policy development has gained widespread acceptance and increasingly attracted the interest of academicians, researchers, and policymakers. However, the traditional public participatory method may have limitations that could...

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Main Author:	Nur Rusydina, Khadzali
Format:	Thesis
Language:	eng eng
Published:	2023
Subjects:	T58.5-58.64 Information technology HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/10784/1/permission%20to%20deposit-grant%20the%20permission-s93834.pdf https://etd.uum.edu.my/10784/2/s93834_01.pdf
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id	my-uum-etd.10784
record_format	uketd_dc
spelling	my-uum-etd.107842023-11-29T01:18:36Z The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah 2023 Nur Rusydina, Khadzali Md. Zan, Zainal Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government T58.5-58.64 Information technology HD58.9 Organizational Effectiveness. The importance of public participation in governmental decision-making and policy development has gained widespread acceptance and increasingly attracted the interest of academicians, researchers, and policymakers. However, the traditional public participatory method may have limitations that could limit its effectiveness in encouraging public participation. Therefore, the integration of Information and Communication Technology (ICT) in public participation platforms has been proposed as a way to overcome these limitations. This approach, known as e-participation, can enhance the effectiveness and efficiency of the public participation process. Nonetheless, there is still debate surrounding the extent of public participation in local governments through online platforms. The current study has revealed a scarcity of case-based evidence and comprehensive empirical evaluations of e-participation practices in Malaysia. Moreover, little is known about e-participation, especially within the context of local governments. The aim of this study is to evaluate the implementation of e-participation in local governments in Malaysia using a logic model, with reference to Alor Setar City Council as a case study. Qualitative techniques were employed to conduct semi-structured interviews involving the public and local authorities. The obtained data were analysed using ATLAS.ti, a computer-assisted software for qualitative data analysis. The findings show that the level of implementation of e-participation at the Alor Setar City Council was deemed fair, with opportunities for improvement. Despite adequate awareness among the public and facilities for e-participation, their experience in using the e-participation platform was significantly lacking. There are several challenges associated with the effective implementation of e-participation, including the lack of support and involvement from local authority staff, insufficient promotion of e-participation activities, as well as inadequate collaboration between local governments and the public. The lack of monitoring and evaluation of the e-participation system had also hindered its effective implementation. Based on the modified logic model, this study provides various recommendations for the successful implementation of e-participation. 2023 Thesis https://etd.uum.edu.my/10784/ https://etd.uum.edu.my/10784/1/permission%20to%20deposit-grant%20the%20permission-s93834.pdf text eng staffonly https://etd.uum.edu.my/10784/2/s93834_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Md. Zan, Zainal
topic	T58.5-58.64 Information technology HD58.9 Organizational Effectiveness.
spellingShingle	T58.5-58.64 Information technology HD58.9 Organizational Effectiveness. Nur Rusydina, Khadzali The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
description	The importance of public participation in governmental decision-making and policy development has gained widespread acceptance and increasingly attracted the interest of academicians, researchers, and policymakers. However, the traditional public participatory method may have limitations that could limit its effectiveness in encouraging public participation. Therefore, the integration of Information and Communication Technology (ICT) in public participation platforms has been proposed as a way to overcome these limitations. This approach, known as e-participation, can enhance the effectiveness and efficiency of the public participation process. Nonetheless, there is still debate surrounding the extent of public participation in local governments through online platforms. The current study has revealed a scarcity of case-based evidence and comprehensive empirical evaluations of e-participation practices in Malaysia. Moreover, little is known about e-participation, especially within the context of local governments. The aim of this study is to evaluate the implementation of e-participation in local governments in Malaysia using a logic model, with reference to Alor Setar City Council as a case study. Qualitative techniques were employed to conduct semi-structured interviews involving the public and local authorities. The obtained data were analysed using ATLAS.ti, a computer-assisted software for qualitative data analysis. The findings show that the level of implementation of e-participation at the Alor Setar City Council was deemed fair, with opportunities for improvement. Despite adequate awareness among the public and facilities for e-participation, their experience in using the e-participation platform was significantly lacking. There are several challenges associated with the effective implementation of e-participation, including the lack of support and involvement from local authority staff, insufficient promotion of e-participation activities, as well as inadequate collaboration between local governments and the public. The lack of monitoring and evaluation of the e-participation system had also hindered its effective implementation. Based on the modified logic model, this study provides various recommendations for the successful implementation of e-participation.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Nur Rusydina, Khadzali
author_facet	Nur Rusydina, Khadzali
author_sort	Nur Rusydina, Khadzali
title	The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_short	The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_full	The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_fullStr	The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_full_unstemmed	The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_sort	evaluation of e-participation in the local government in malaysia: a case study at alor setar city council (mbas) kedah
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2023
url	https://etd.uum.edu.my/10784/1/permission%20to%20deposit-grant%20the%20permission-s93834.pdf https://etd.uum.edu.my/10784/2/s93834_01.pdf
_version_	1794023750096650240

The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah

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