Examining factors influencing attitude and adoption of chatbots among consumers
Chatbot implementation for assisting customers as a virtual agent can be seen as a tool for helping an organisation serve better customer service. Malaysia is among the countries forging ahead with the Fourth Industrial Revolution. One of the core technologies mentioned is adopting artificial intell...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2023
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| Online Access: | https://etd.uum.edu.my/10791/1/permission%20to%20use-%20embargo%202%20months%20141023.pdf https://etd.uum.edu.my/10791/2/s830498_01.pdf |
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