Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia

The advancement of ICT in Indonesia has prompted all local governments to transition from conventional to electronic services. This is an endeavour to give the best possible service to the community. Empirical evidence suggests that the use and implementation of e-government technologies in Indonesi...

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Main Author:	Afrizal, Dedy
Format:	Thesis
Language:	eng eng eng
Published:	2023
Subjects:	T58.5-58.64 Information technology HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/10807/1/permission%20to%20deposit-not%20allow-s903465.pdf https://etd.uum.edu.my/10807/2/s903465_01.pdf https://etd.uum.edu.my/10807/3/s903465_02.pdf
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id	my-uum-etd.10807
record_format	uketd_dc
spelling	my-uum-etd.108072023-12-10T01:29:26Z Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia 2023 Afrizal, Dedy Wallang, Muslimin Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government T58.5-58.64 Information technology HD58.9 Organizational Effectiveness. The advancement of ICT in Indonesia has prompted all local governments to transition from conventional to electronic services. This is an endeavour to give the best possible service to the community. Empirical evidence suggests that the use and implementation of e-government technologies in Indonesia are still relatively low. Furthermore, there are some situations where e-government services are not adequately applied. The purpose of this research is to identify the e-government policy, evaluate the factors, analyze their relationship, as well as identify the government's strategy and explain the role of trust in the usage of e-government among local government citizens in Riau. This study utilizes the Unified Theory of Acceptance and Use of Technology (UTAUT) Model, which comprises several primary variables, namely performance expectancy, effort expectancy, social influence, and facilitating condition. The theory is modified by combining several constructs and a new construct called ‘Trust of Government’ is introduced as a mediator, resulting in nine hypotheses. A quantitative approach is employed in this research. A pilot study was conducted prior to the completion of the investigation to refine the instrument used. Online questionnaires were distributed to 290 respondents from the Riau province's e-government service user community, spanning across cities and districts. Data analysis was carried out using the Partial Least Square-Structural Equation Model (PLS-SEM), revealing that predictors of e-government usage in local governments include effort expectancy, social influence and facilitating conditions. Furthermore, the role of Trust of Government on the intention to use e-government among local government citizens serves as a full mediator between performance expectancy and intention to use. In terms of the relationship between social influence and intention to use, it serves as a partial mediator. 2023 Thesis https://etd.uum.edu.my/10807/ https://etd.uum.edu.my/10807/1/permission%20to%20deposit-not%20allow-s903465.pdf text eng staffonly https://etd.uum.edu.my/10807/2/s903465_01.pdf text eng staffonly https://etd.uum.edu.my/10807/3/s903465_02.pdf text eng staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Wallang, Muslimin
topic	T58.5-58.64 Information technology HD58.9 Organizational Effectiveness.
spellingShingle	T58.5-58.64 Information technology HD58.9 Organizational Effectiveness. Afrizal, Dedy Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia
description	The advancement of ICT in Indonesia has prompted all local governments to transition from conventional to electronic services. This is an endeavour to give the best possible service to the community. Empirical evidence suggests that the use and implementation of e-government technologies in Indonesia are still relatively low. Furthermore, there are some situations where e-government services are not adequately applied. The purpose of this research is to identify the e-government policy, evaluate the factors, analyze their relationship, as well as identify the government's strategy and explain the role of trust in the usage of e-government among local government citizens in Riau. This study utilizes the Unified Theory of Acceptance and Use of Technology (UTAUT) Model, which comprises several primary variables, namely performance expectancy, effort expectancy, social influence, and facilitating condition. The theory is modified by combining several constructs and a new construct called ‘Trust of Government’ is introduced as a mediator, resulting in nine hypotheses. A quantitative approach is employed in this research. A pilot study was conducted prior to the completion of the investigation to refine the instrument used. Online questionnaires were distributed to 290 respondents from the Riau province's e-government service user community, spanning across cities and districts. Data analysis was carried out using the Partial Least Square-Structural Equation Model (PLS-SEM), revealing that predictors of e-government usage in local governments include effort expectancy, social influence and facilitating conditions. Furthermore, the role of Trust of Government on the intention to use e-government among local government citizens serves as a full mediator between performance expectancy and intention to use. In terms of the relationship between social influence and intention to use, it serves as a partial mediator.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Afrizal, Dedy
author_facet	Afrizal, Dedy
author_sort	Afrizal, Dedy
title	Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia
title_short	Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia
title_full	Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia
title_fullStr	Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia
title_full_unstemmed	Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia
title_sort	penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: kajian analisis di wilayah riau indonesia
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2023
url	https://etd.uum.edu.my/10807/1/permission%20to%20deposit-not%20allow-s903465.pdf https://etd.uum.edu.my/10807/2/s903465_01.pdf https://etd.uum.edu.my/10807/3/s903465_02.pdf
_version_	1794023755551342592

Penggunaan e-kerajaan dan kepercayaan terhadap kerajaan sebagai pengantara: Kajian analisis di wilayah Riau Indonesia

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