Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry

Given the telecommunication industry's increasing competitiveness and customer demand for lower cost and higher quality service, telecommunication companies must increase operational efficiency in order for their supply chain management to function optimally. In response to the demand for knowl...

Full description

Saved in:

Bibliographic Details
Main Author:	Noraini, Ahmad
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	HE Transportation and Communications
Online Access:	https://etd.uum.edu.my/10836/1/Grant%20the%20permission_s94655.pdf https://etd.uum.edu.my/10836/2/s_94655_01.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.10836
record_format	uketd_dc
spelling	my-uum-etd.108362023-12-27T07:33:59Z Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry 2022 Noraini, Ahmad Mohd Saifudin, Adam Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HE Transportation and Communications Given the telecommunication industry's increasing competitiveness and customer demand for lower cost and higher quality service, telecommunication companies must increase operational efficiency in order for their supply chain management to function optimally. In response to the demand for knowledge, the purpose of this study was to determine the relationship between supply chain management practice and supply chain performance, as well as whether or not this relationship is mediated by logistical integration. The present study was conducted among 361 respondents from 21 Malaysian telecommunication firms in Malaysia by applying a structural equation modeling with SmartPLS. Findings revealed that from the three factors of supply chain management, customer relationship and information-sharing associated with supply chain performance, the relationship between strategic supplier partnership and supply chain performance was not supported. Logistics integration mediated the relationship between information- sharing and supply chain performance but failed to mediate the effect of the logistics integration relationship in the relationship between strategic supplier partnership and supply chain performance. The study confirmed that applying the underpinning theory's Resource-Based View could be a promising framework for improving supply chain performance in the telecommunications industry. The study established that by sharing information with suppliers and creating customer relationships, supply chain performance may be improved through logistics integration. The study has implications for practitioners in the decision-making process of SCM procedures, particularly in the telecommunications industry. 2022 Thesis https://etd.uum.edu.my/10836/ https://etd.uum.edu.my/10836/1/Grant%20the%20permission_s94655.pdf text eng staffonly https://etd.uum.edu.my/10836/2/s_94655_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mohd Saifudin, Adam
topic	HE Transportation and Communications
spellingShingle	HE Transportation and Communications Noraini, Ahmad Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
description	Given the telecommunication industry's increasing competitiveness and customer demand for lower cost and higher quality service, telecommunication companies must increase operational efficiency in order for their supply chain management to function optimally. In response to the demand for knowledge, the purpose of this study was to determine the relationship between supply chain management practice and supply chain performance, as well as whether or not this relationship is mediated by logistical integration. The present study was conducted among 361 respondents from 21 Malaysian telecommunication firms in Malaysia by applying a structural equation modeling with SmartPLS. Findings revealed that from the three factors of supply chain management, customer relationship and information-sharing associated with supply chain performance, the relationship between strategic supplier partnership and supply chain performance was not supported. Logistics integration mediated the relationship between information- sharing and supply chain performance but failed to mediate the effect of the logistics integration relationship in the relationship between strategic supplier partnership and supply chain performance. The study confirmed that applying the underpinning theory's Resource-Based View could be a promising framework for improving supply chain performance in the telecommunications industry. The study established that by sharing information with suppliers and creating customer relationships, supply chain performance may be improved through logistics integration. The study has implications for practitioners in the decision-making process of SCM procedures, particularly in the telecommunications industry.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Noraini, Ahmad
author_facet	Noraini, Ahmad
author_sort	Noraini, Ahmad
title	Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_short	Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_full	Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_fullStr	Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_full_unstemmed	Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_sort	employee perception of logistics integration on supply chain performance in malaysian telecommunication industry
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2022
url	https://etd.uum.edu.my/10836/1/Grant%20the%20permission_s94655.pdf https://etd.uum.edu.my/10836/2/s_94655_01.pdf
_version_	1794023771471872000

Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry

Similar Items