Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance

Utility companies in Oman play a major role and provide essential services like water supply, wastewater treatment, and electricity to their nation and local communities. These companies bring long-term benefits to 40% of total spending and provide 87% of job opportunities. Despite the various gover...

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Main Author:	Al Harmali, Issa Saleh
Format:	Thesis
Language:	eng eng eng
Published:	2023
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/10866/1/Depositpermission-Embargo%206%20month_s828649.pdf https://etd.uum.edu.my/10866/2/s828649_01.pdf https://etd.uum.edu.my/10866/3/s828649_02.pdf
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id	my-uum-etd.10866
record_format	uketd_dc
spelling	my-uum-etd.108662024-01-04T07:03:19Z Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance 2023 Al Harmali, Issa Saleh Abu, Noor Hidayah Abu Bakar, Siti Zakiah College of Business (COB) College of Business (COB) HD58.9 Organizational Effectiveness. Utility companies in Oman play a major role and provide essential services like water supply, wastewater treatment, and electricity to their nation and local communities. These companies bring long-term benefits to 40% of total spending and provide 87% of job opportunities. Despite the various government and non-government support in assisting utility companies to boost their business performance, utility companies still could not achieve superior performance. This is proven by the low contribution of utility companies to Gross Domestic Product, which is only 2.7 % in 2019 and 3.0 % in 2020. The changing economies and globalisation have caused many utility companies to fail to manage their businesses. As a result, almost half of the utility companies went bankrupt, with a business failure rate of approximately 51% from 2015 until 2019. The main purpose of this study was to investigate the mediating effects of organisation performance (OP) on the relationship between leadership management (LM), customer focus (CF), quality management system (QMS), and sustainable performance (SP) in Oman’s utility companies. This study was conducted using quantitative methods, and questionnaires were sent to 104 utility companies in Oman. SPSS statistical package version 28 was employed to analyse the data. The research results revealed that LM, CF, and QMS have positive and significant effects on SP. Also, OP as a mediator has a significant effect on LM, CF, and QMS towards SP. The developed framework of this study can be employed by policymakers and decision-makers. Additionally, the management department in utility companies should consider the importance of this framework when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate further the impact of LM, CF, QMS, OP, and SP. 2023 Thesis https://etd.uum.edu.my/10866/ https://etd.uum.edu.my/10866/1/Depositpermission-Embargo%206%20month_s828649.pdf text eng 2024-04-15 staffonly https://etd.uum.edu.my/10866/2/s828649_01.pdf text eng 2024-04-15 staffonly https://etd.uum.edu.my/10866/3/s828649_02.pdf text eng staffonly other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Abu, Noor Hidayah Abu Bakar, Siti Zakiah
topic	HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. Al Harmali, Issa Saleh Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance
description	Utility companies in Oman play a major role and provide essential services like water supply, wastewater treatment, and electricity to their nation and local communities. These companies bring long-term benefits to 40% of total spending and provide 87% of job opportunities. Despite the various government and non-government support in assisting utility companies to boost their business performance, utility companies still could not achieve superior performance. This is proven by the low contribution of utility companies to Gross Domestic Product, which is only 2.7 % in 2019 and 3.0 % in 2020. The changing economies and globalisation have caused many utility companies to fail to manage their businesses. As a result, almost half of the utility companies went bankrupt, with a business failure rate of approximately 51% from 2015 until 2019. The main purpose of this study was to investigate the mediating effects of organisation performance (OP) on the relationship between leadership management (LM), customer focus (CF), quality management system (QMS), and sustainable performance (SP) in Oman’s utility companies. This study was conducted using quantitative methods, and questionnaires were sent to 104 utility companies in Oman. SPSS statistical package version 28 was employed to analyse the data. The research results revealed that LM, CF, and QMS have positive and significant effects on SP. Also, OP as a mediator has a significant effect on LM, CF, and QMS towards SP. The developed framework of this study can be employed by policymakers and decision-makers. Additionally, the management department in utility companies should consider the importance of this framework when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate further the impact of LM, CF, QMS, OP, and SP.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Al Harmali, Issa Saleh
author_facet	Al Harmali, Issa Saleh
author_sort	Al Harmali, Issa Saleh
title	Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance
title_short	Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance
title_full	Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance
title_fullStr	Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance
title_full_unstemmed	Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance
title_sort	determinants of sustainable performance among oman's utilities companies; the mediating effect of organization performance
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2023
url	https://etd.uum.edu.my/10866/1/Depositpermission-Embargo%206%20month_s828649.pdf https://etd.uum.edu.my/10866/2/s828649_01.pdf https://etd.uum.edu.my/10866/3/s828649_02.pdf
_version_	1794023777171931136

Determinants of sustainable performance among Oman's utilities companies; the mediating effect of organization performance

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