Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance

This study aims to investigate the reverse logistics system of companies in the omnichannel context. This study is derived from the concept of reverse logistics, and focuses on company practices in the omnichannel ecosystem. Current business environments are stepping into the omnichannel era, but th...

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Main Author:	Yee, Jing Foo
Format:	Thesis
Language:	eng eng
Published:	2023
Subjects:	HD56-57.5 Industrial Productivity
Online Access:	https://etd.uum.edu.my/10880/1/s904027_01.pdf https://etd.uum.edu.my/10880/2/Depositpermission_s904027.pdf
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id	my-uum-etd.10880
record_format	uketd_dc
spelling	my-uum-etd.108802024-01-11T01:45:09Z Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance 2023 Yee, Jing Foo A. Jalil, Emy Ezura College of Business (COB) College of Business (COB) HD56-57.5 Industrial Productivity This study aims to investigate the reverse logistics system of companies in the omnichannel context. This study is derived from the concept of reverse logistics, and focuses on company practices in the omnichannel ecosystem. Current business environments are stepping into the omnichannel era, but the topic has received a lack of attention within the reverse logistics management area. In particular, a high volume of returns has enlightened the need of research to inspire the business benefits from reverse logistics, in order to potentially improve firm performance through effective and efficient reverse logistics management. This study aims to explore the abilities of reverse logistics systems, and their capabilities to conform external influences, which is represented by firm and task environment factors. A mixed methodology approach was utilized to explore the omnichannel reverse logistics system through Sequential Explanatory Design, which uses a mixed methods concept (Qual-Quan-Qual). The population of this study was retrieved from omnichannel companies which are grouped by retailers, manufacturers and service providers. Stratified random sampling was applied to ensure all categories of omnichannel companies could be included in this study. The outcomes from different stages were consistent and uniform, showing that firm and task environment factors within reverse logistics management improve omnichannel firm performance. A robust theoretical framework was developed, which may be used in future studies, including both firm and task environment factors within omnichannel reverse logistics system to boost firm performance. The results also demonstrate that flexibility, collaboration, customer, and supplier play a direct causal relationship with omnichannel firm performance. Hence, both firm and task environment factors were important in omnichannel reverse logistics to impact firm performance. This study has significantly contributed to understanding omnichannel reverse logistics implementation. This research also provides empirical evidence that both firm and task environment factors are significant in reverse logistics 2023 Thesis https://etd.uum.edu.my/10880/ https://etd.uum.edu.my/10880/1/s904027_01.pdf text eng public https://etd.uum.edu.my/10880/2/Depositpermission_s904027.pdf text eng staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	A. Jalil, Emy Ezura
topic	HD56-57.5 Industrial Productivity
spellingShingle	HD56-57.5 Industrial Productivity Yee, Jing Foo Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance
description	This study aims to investigate the reverse logistics system of companies in the omnichannel context. This study is derived from the concept of reverse logistics, and focuses on company practices in the omnichannel ecosystem. Current business environments are stepping into the omnichannel era, but the topic has received a lack of attention within the reverse logistics management area. In particular, a high volume of returns has enlightened the need of research to inspire the business benefits from reverse logistics, in order to potentially improve firm performance through effective and efficient reverse logistics management. This study aims to explore the abilities of reverse logistics systems, and their capabilities to conform external influences, which is represented by firm and task environment factors. A mixed methodology approach was utilized to explore the omnichannel reverse logistics system through Sequential Explanatory Design, which uses a mixed methods concept (Qual-Quan-Qual). The population of this study was retrieved from omnichannel companies which are grouped by retailers, manufacturers and service providers. Stratified random sampling was applied to ensure all categories of omnichannel companies could be included in this study. The outcomes from different stages were consistent and uniform, showing that firm and task environment factors within reverse logistics management improve omnichannel firm performance. A robust theoretical framework was developed, which may be used in future studies, including both firm and task environment factors within omnichannel reverse logistics system to boost firm performance. The results also demonstrate that flexibility, collaboration, customer, and supplier play a direct causal relationship with omnichannel firm performance. Hence, both firm and task environment factors were important in omnichannel reverse logistics to impact firm performance. This study has significantly contributed to understanding omnichannel reverse logistics implementation. This research also provides empirical evidence that both firm and task environment factors are significant in reverse logistics
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Yee, Jing Foo
author_facet	Yee, Jing Foo
author_sort	Yee, Jing Foo
title	Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance
title_short	Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance
title_full	Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance
title_fullStr	Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance
title_full_unstemmed	Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance
title_sort	omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2023
url	https://etd.uum.edu.my/10880/1/s904027_01.pdf https://etd.uum.edu.my/10880/2/Depositpermission_s904027.pdf
_version_	1794023780416225280

Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance

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