Tahap Kepuasan Pelanggan Satu Kajian Perkhidmatan Klinik Veterinar di Jabatan Perkhidmatan Haiwan Negeri Kedah Darul Aman
Research of customer satisfaction level especially in a service oriented organization has long been carried out in advanced countries, but not so in Malaysia. In view of the empirical research done some time back, there is still no basic conceptual service quality in place, so a research survey was...
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| 格式: | Thesis |
| 語言: | eng eng |
| 出版: |
2004
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| 主題: | |
| 在線閱讀: | https://etd.uum.edu.my/1090/1/AHMAD_SHABUDIN_B._ARIFFIN.pdf https://etd.uum.edu.my/1090/2/1.AHMAD_SHABUDIN_B._ARIFFIN.pdf |
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