Determinants of Quality of Work Life: The Mediating Role of Climate of Trust

This study investigates the influence of employee empowerment, organizational justice, transformational leadership, and ICT support on employees' quality of work life with the mediation effect of the climate of trust in the hotel industry of Bangladesh. The Socio-technical Systems Theory and th...

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Main Author:	Marium Akter, Kaniz
Format:	Thesis
Language:	eng eng eng
Published:	2023
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/10961/1/depositpermission-903566.pdf https://etd.uum.edu.my/10961/2/s903566_01.pdf https://etd.uum.edu.my/10961/3/s903566_02.pdf
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id	my-uum-etd.10961
record_format	uketd_dc
spelling	my-uum-etd.109612024-02-12T02:16:39Z Determinants of Quality of Work Life: The Mediating Role of Climate of Trust 2023 Marium Akter, Kaniz Tang, Swee Mei Adnan, Zurina School of Business Management School of Business Management HD58.9 Organizational Effectiveness. This study investigates the influence of employee empowerment, organizational justice, transformational leadership, and ICT support on employees' quality of work life with the mediation effect of the climate of trust in the hotel industry of Bangladesh. The Socio-technical Systems Theory and the Social Exchange Theory were employed to support the research framework. This research conducted a cross-sectional study, applying the systematic random sampling technique using 323 questionnaires from the full-time operational staff of three-star hotels in Bangladesh. The data were assessed using the Partial Least Square Structural Equation Modeling (PLS-SEM) approach. The results of the study supported nine hypotheses out of thirteen. Based on the empirical evidence, the results supported the direct relationships between employee empowerment, transformational leadership, ICT support, and quality of work life. Results also supported the relationships between employee empowerment, transformational leadership, ICT support, and climate of trust. However, the results did not support the relationships of organisational justice with the quality of work life and the climate of trust. Concerning the mediation effect, the climate of trust mediated the relationships of employee empowerment and ICT support with quality of work life. However, climate of trust did not mediate the relationships of organisational justice and transformational leadership with quality of work life. This study contributes immensely to the existing literature about how organizational practices enrich and maintain the quality of work life of employees and how the climate of trust mediates organizational practices and quality of work life relationships, particularly in the context of developing countries, such as Bangladesh, where there are few similar studies. The findings suggest that management and policymakers should enrich hotel employees’ quality of work life by empowering them, performing transformational leadership, and providing ICT-enabled facilities. Ultimately, the deployment of these functions nurtures mutual trust among the members. 2023 Thesis https://etd.uum.edu.my/10961/ https://etd.uum.edu.my/10961/1/depositpermission-903566.pdf text eng staffonly https://etd.uum.edu.my/10961/2/s903566_01.pdf text eng 2026-05-28 staffonly https://etd.uum.edu.my/10961/3/s903566_02.pdf text eng staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Tang, Swee Mei Adnan, Zurina
topic	HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. Marium Akter, Kaniz Determinants of Quality of Work Life: The Mediating Role of Climate of Trust
description	This study investigates the influence of employee empowerment, organizational justice, transformational leadership, and ICT support on employees' quality of work life with the mediation effect of the climate of trust in the hotel industry of Bangladesh. The Socio-technical Systems Theory and the Social Exchange Theory were employed to support the research framework. This research conducted a cross-sectional study, applying the systematic random sampling technique using 323 questionnaires from the full-time operational staff of three-star hotels in Bangladesh. The data were assessed using the Partial Least Square Structural Equation Modeling (PLS-SEM) approach. The results of the study supported nine hypotheses out of thirteen. Based on the empirical evidence, the results supported the direct relationships between employee empowerment, transformational leadership, ICT support, and quality of work life. Results also supported the relationships between employee empowerment, transformational leadership, ICT support, and climate of trust. However, the results did not support the relationships of organisational justice with the quality of work life and the climate of trust. Concerning the mediation effect, the climate of trust mediated the relationships of employee empowerment and ICT support with quality of work life. However, climate of trust did not mediate the relationships of organisational justice and transformational leadership with quality of work life. This study contributes immensely to the existing literature about how organizational practices enrich and maintain the quality of work life of employees and how the climate of trust mediates organizational practices and quality of work life relationships, particularly in the context of developing countries, such as Bangladesh, where there are few similar studies. The findings suggest that management and policymakers should enrich hotel employees’ quality of work life by empowering them, performing transformational leadership, and providing ICT-enabled facilities. Ultimately, the deployment of these functions nurtures mutual trust among the members.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Marium Akter, Kaniz
author_facet	Marium Akter, Kaniz
author_sort	Marium Akter, Kaniz
title	Determinants of Quality of Work Life: The Mediating Role of Climate of Trust
title_short	Determinants of Quality of Work Life: The Mediating Role of Climate of Trust
title_full	Determinants of Quality of Work Life: The Mediating Role of Climate of Trust
title_fullStr	Determinants of Quality of Work Life: The Mediating Role of Climate of Trust
title_full_unstemmed	Determinants of Quality of Work Life: The Mediating Role of Climate of Trust
title_sort	determinants of quality of work life: the mediating role of climate of trust
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2023
url	https://etd.uum.edu.my/10961/1/depositpermission-903566.pdf https://etd.uum.edu.my/10961/2/s903566_01.pdf https://etd.uum.edu.my/10961/3/s903566_02.pdf
_version_	1794023798434955264

Determinants of Quality of Work Life: The Mediating Role of Climate of Trust

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