The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan

The objective of this study was to examine the relationship between Total Quality Management, Data Analytics Knowledge, and university performance in higher educational institutes of Pakistan. The Pakistan Higher Education Commission (HEC) oversees the country's general operations and the quali...

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Main Author:	Khan, Muhammad Adnan
Format:	Thesis
Language:	eng eng eng
Published:	2023
Subjects:	HD58.9 Organizational Effectiveness. LB2300 Higher Education
Online Access:	https://etd.uum.edu.my/10976/1/permission%20to%20deposit-not%20allow-s903518.pdf https://etd.uum.edu.my/10976/2/s903518_01.pdf https://etd.uum.edu.my/10976/3/s903518_02.pdf
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id	my-uum-etd.10976
record_format	uketd_dc
spelling	my-uum-etd.109762024-02-13T07:20:01Z The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan 2023 Khan, Muhammad Adnan Bohari, Abdul Manaf School of Business Management School of Business Management HD58.9 Organizational Effectiveness. HF5549-5549.5 Personnel Management. Employment LB2300 Higher Education The objective of this study was to examine the relationship between Total Quality Management, Data Analytics Knowledge, and university performance in higher educational institutes of Pakistan. The Pakistan Higher Education Commission (HEC) oversees the country's general operations and the quality of higher education. Nevertheless, it has yet to improve university performance. Therefore, to achieve great university performance in the higher education sector, it should focus on soft total quality management practices (STQM practices) and hard total quality management practices (HTQM practices). STQM practices included top management, human resource and customer focus. Meanwhile, HTQM practices included benchmarking, continuous improvement, and process management and data analytics knowledge was used as a mediator variable. Meanwhile, university performance is derived from academic and non-academic items. The resource-based view and socio-technical system theory is used as underpinning theory in this study. Based on the theoretical framework, nineteen hypotheses were developed and tested. The methodology of the study is a quantitative and cross-sectional survey and respondents were chosen from middle and lower-middle management of both public and private universities in Pakistan. Simple random sampling was applied for the selection of the respondents. The hypotheses of the study were tested, including the data screening process, descriptive analyses, assessment of the measurement model, and assessment of the structural model. Current research proposed thirteen direct relationships, of which ten were accepted, and three were rejected. Moreover, data analytics knowledge has shown a significant mediating effect. This study provides a theoretical contribution to the resource-based theory and sociotechnical system theory by expanding the total quality management, data analytics knowledge, and university performance nexus. Furthermore, this research provides recommendations and information to both university top management and Pakistan HEC, particularly in derived total quality management and data analytics knowledge for sustaining university performance. 2023 Thesis https://etd.uum.edu.my/10976/ https://etd.uum.edu.my/10976/1/permission%20to%20deposit-not%20allow-s903518.pdf text eng staffonly https://etd.uum.edu.my/10976/2/s903518_01.pdf text eng 2026-10-09 staffonly https://etd.uum.edu.my/10976/3/s903518_02.pdf text eng staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Bohari, Abdul Manaf
topic	HD58.9 Organizational Effectiveness. HD58.9 Organizational Effectiveness. LB2300 Higher Education
spellingShingle	HD58.9 Organizational Effectiveness. HD58.9 Organizational Effectiveness. LB2300 Higher Education Khan, Muhammad Adnan The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan
description	The objective of this study was to examine the relationship between Total Quality Management, Data Analytics Knowledge, and university performance in higher educational institutes of Pakistan. The Pakistan Higher Education Commission (HEC) oversees the country's general operations and the quality of higher education. Nevertheless, it has yet to improve university performance. Therefore, to achieve great university performance in the higher education sector, it should focus on soft total quality management practices (STQM practices) and hard total quality management practices (HTQM practices). STQM practices included top management, human resource and customer focus. Meanwhile, HTQM practices included benchmarking, continuous improvement, and process management and data analytics knowledge was used as a mediator variable. Meanwhile, university performance is derived from academic and non-academic items. The resource-based view and socio-technical system theory is used as underpinning theory in this study. Based on the theoretical framework, nineteen hypotheses were developed and tested. The methodology of the study is a quantitative and cross-sectional survey and respondents were chosen from middle and lower-middle management of both public and private universities in Pakistan. Simple random sampling was applied for the selection of the respondents. The hypotheses of the study were tested, including the data screening process, descriptive analyses, assessment of the measurement model, and assessment of the structural model. Current research proposed thirteen direct relationships, of which ten were accepted, and three were rejected. Moreover, data analytics knowledge has shown a significant mediating effect. This study provides a theoretical contribution to the resource-based theory and sociotechnical system theory by expanding the total quality management, data analytics knowledge, and university performance nexus. Furthermore, this research provides recommendations and information to both university top management and Pakistan HEC, particularly in derived total quality management and data analytics knowledge for sustaining university performance.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Khan, Muhammad Adnan
author_facet	Khan, Muhammad Adnan
author_sort	Khan, Muhammad Adnan
title	The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan
title_short	The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan
title_full	The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan
title_fullStr	The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan
title_full_unstemmed	The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan
title_sort	roles of data analytics knowledge on relationship between total quality management and university performance in pakistan
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2023
url	https://etd.uum.edu.my/10976/1/permission%20to%20deposit-not%20allow-s903518.pdf https://etd.uum.edu.my/10976/2/s903518_01.pdf https://etd.uum.edu.my/10976/3/s903518_02.pdf
_version_	1794023801616334848

The roles of data analytics knowledge on relationship between total quality management and university performance in Pakistan

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