The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia

This thesis studies the variables that impact SMEs' use of e-banking services in Mogadishu, Somalia. The purpose of this study is to identify the primary drivers and challenges affecting the adoption of e-banking services by small and medium-sized enterprises (SMEs), and to provide suggestions...

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Main Author:	Ahmed, Sara Hussein
Format:	Thesis
Language:	eng eng
Published:	2023
Subjects:	HD60 Small Business.
Online Access:	https://etd.uum.edu.my/11085/1/depositpermission-s829513.pdf https://etd.uum.edu.my/11085/2/s829513_01.pdf
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id	my-uum-etd.11085
record_format	uketd_dc
spelling	my-uum-etd.110852024-04-03T01:38:32Z The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia 2023 Ahmed, Sara Hussein Aziz, Muhamad Fikri Islamic Business School Islamic Business School HD60 Small Business. This thesis studies the variables that impact SMEs' use of e-banking services in Mogadishu, Somalia. The purpose of this study is to identify the primary drivers and challenges affecting the adoption of e-banking services by small and medium-sized enterprises (SMEs), and to provide suggestions for improving the adoption process. The research collects data on SME owners' and managers' attitudes and experiences with e-banking services using a survey and interviews. The results of the research reveal that effort expectance, performance expectance, social influence and facilitating conditions have a positive influence to the adoption of e-banking services among small and medium-sized enterprises (SMEs) in Mogadishu. On the basis of these findings, alluring, and informative actions should be undertaken to increase users' understanding of these benefits, and e-banking services should be created in such a way that customers encounter no issues while utilising them. It is advised that all SMEs in Mogadishu, Somalia, be given access to the infrastructure needed in this field, such as high-speed and reasonably priced internet, in order to maximise the beneficial and significant effects of facilitating conditions on adopting e-banking services. This research offers insights for governments and financial organisations attempting to encourage the use of e-banking services in Somalia and other comparable environments. 2023 Thesis https://etd.uum.edu.my/11085/ https://etd.uum.edu.my/11085/1/depositpermission-s829513.pdf text eng staffonly https://etd.uum.edu.my/11085/2/s829513_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Aziz, Muhamad Fikri
topic	HD60 Small Business.
spellingShingle	HD60 Small Business. Ahmed, Sara Hussein The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia
description	This thesis studies the variables that impact SMEs' use of e-banking services in Mogadishu, Somalia. The purpose of this study is to identify the primary drivers and challenges affecting the adoption of e-banking services by small and medium-sized enterprises (SMEs), and to provide suggestions for improving the adoption process. The research collects data on SME owners' and managers' attitudes and experiences with e-banking services using a survey and interviews. The results of the research reveal that effort expectance, performance expectance, social influence and facilitating conditions have a positive influence to the adoption of e-banking services among small and medium-sized enterprises (SMEs) in Mogadishu. On the basis of these findings, alluring, and informative actions should be undertaken to increase users' understanding of these benefits, and e-banking services should be created in such a way that customers encounter no issues while utilising them. It is advised that all SMEs in Mogadishu, Somalia, be given access to the infrastructure needed in this field, such as high-speed and reasonably priced internet, in order to maximise the beneficial and significant effects of facilitating conditions on adopting e-banking services. This research offers insights for governments and financial organisations attempting to encourage the use of e-banking services in Somalia and other comparable environments.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Ahmed, Sara Hussein
author_facet	Ahmed, Sara Hussein
author_sort	Ahmed, Sara Hussein
title	The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia
title_short	The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia
title_full	The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia
title_fullStr	The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia
title_full_unstemmed	The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia
title_sort	behavioural intention to adopt e-banking services among small and medium sized enterprises in mogadishu-somalia
granting_institution	Universiti Utara Malaysia
granting_department	Islamic Business School
publishDate	2023
url	https://etd.uum.edu.my/11085/1/depositpermission-s829513.pdf https://etd.uum.edu.my/11085/2/s829513_01.pdf
_version_	1804888187693170688

The Behavioural Intention to Adopt E-Banking Services Among Small and Medium Sized Enterprises in Mogadishu-Somalia

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