The Relationship and Impact of Services Quality Towards Green Logistics

Green Logistics and services quality aim to increase the understanding of knowledge, exposure and customer satisfaction among the logistics company. Recently there are several problems related to customer dissatisfaction towards green logistics represent a major global concern. The purpose of this p...

Full description

Saved in:

Bibliographic Details
Main Author:	Danish, Maria Nesan
Format:	Thesis
Language:	eng eng
Published:	2024
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/11365/1/depositpermission-s826459.pdf https://etd.uum.edu.my/11365/2/s826459_01.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.11365
record_format	uketd_dc
spelling	my-uum-etd.113652024-10-13T11:05:56Z The Relationship and Impact of Services Quality Towards Green Logistics 2024 Danish, Maria Nesan Sabar, Rohafiz College of Business (COB) College of Business HD58.9 Organizational Effectiveness. Green Logistics and services quality aim to increase the understanding of knowledge, exposure and customer satisfaction among the logistics company. Recently there are several problems related to customer dissatisfaction towards green logistics represent a major global concern. The purpose of this paper is to evaluate the customer satisfaction towards green logistics in Kedah and Penang. In this study there were several factor have identified that contribute the dissatisfaction of services that provided from the logistics company to their customer. Therefore, in this study focused on those variables in framework related to the customer satisfaction towards green logistics. There are several factors that contribute to this problem which is produce huge carbon monoxide, waste item which are not used to reuse, failure to adopt and implement the green packing. In this study, quantitative method study was used for collecting data. The population in this study consists of the logistics company and the sample size in this study consists 150 logistics company operators in Kedah and Penang. For data collection in this research was designed a questionnaire by using online Google form with five-point of Likert scale. The Statistical Package for The Social Sciences (SPSS) version 25 were used to run a data. Findings show there is a significant relationship between the logistics company service and customer satisfaction, which is tangible, reliability, responsiveness, empathy and value added and the findings of this study will help the logistics company or organization to improve their service provided to the customer in achieving the customer satisfaction. Besides that, the study also suggested some recommendations which considered would help achieve the goal and improve the level of customer satisfaction towards green logistics. 2024 Thesis https://etd.uum.edu.my/11365/ https://etd.uum.edu.my/11365/1/depositpermission-s826459.pdf text eng staffonly https://etd.uum.edu.my/11365/2/s826459_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Sabar, Rohafiz
topic	HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. Danish, Maria Nesan The Relationship and Impact of Services Quality Towards Green Logistics
description	Green Logistics and services quality aim to increase the understanding of knowledge, exposure and customer satisfaction among the logistics company. Recently there are several problems related to customer dissatisfaction towards green logistics represent a major global concern. The purpose of this paper is to evaluate the customer satisfaction towards green logistics in Kedah and Penang. In this study there were several factor have identified that contribute the dissatisfaction of services that provided from the logistics company to their customer. Therefore, in this study focused on those variables in framework related to the customer satisfaction towards green logistics. There are several factors that contribute to this problem which is produce huge carbon monoxide, waste item which are not used to reuse, failure to adopt and implement the green packing. In this study, quantitative method study was used for collecting data. The population in this study consists of the logistics company and the sample size in this study consists 150 logistics company operators in Kedah and Penang. For data collection in this research was designed a questionnaire by using online Google form with five-point of Likert scale. The Statistical Package for The Social Sciences (SPSS) version 25 were used to run a data. Findings show there is a significant relationship between the logistics company service and customer satisfaction, which is tangible, reliability, responsiveness, empathy and value added and the findings of this study will help the logistics company or organization to improve their service provided to the customer in achieving the customer satisfaction. Besides that, the study also suggested some recommendations which considered would help achieve the goal and improve the level of customer satisfaction towards green logistics.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Danish, Maria Nesan
author_facet	Danish, Maria Nesan
author_sort	Danish, Maria Nesan
title	The Relationship and Impact of Services Quality Towards Green Logistics
title_short	The Relationship and Impact of Services Quality Towards Green Logistics
title_full	The Relationship and Impact of Services Quality Towards Green Logistics
title_fullStr	The Relationship and Impact of Services Quality Towards Green Logistics
title_full_unstemmed	The Relationship and Impact of Services Quality Towards Green Logistics
title_sort	relationship and impact of services quality towards green logistics
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2024
url	https://etd.uum.edu.my/11365/1/depositpermission-s826459.pdf https://etd.uum.edu.my/11365/2/s826459_01.pdf
_version_	1813495776065617920

The Relationship and Impact of Services Quality Towards Green Logistics

Similar Items