The Effects of Emotional Intelligence on Conflict Management Style.

This exploratory study looked into the relationship between emotional intelligence and conflict management style among the non-academic staffs of UiTM Arau Perlis. Other aspects explored included to study should there be any differences between the selected demographic variables (gender, age, acade...

Full description

Saved in:

Bibliographic Details
Main Author:	Zaiton, Abdul Majid
Format:	Thesis
Language:	eng eng
Published:	2006
Subjects:	BF Psychology
Online Access:	https://etd.uum.edu.my/115/1/zaiton.pdf https://etd.uum.edu.my/115/2/zaiton.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.115
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	BF Psychology
spellingShingle	BF Psychology Zaiton, Abdul Majid The Effects of Emotional Intelligence on Conflict Management Style.
description	This exploratory study looked into the relationship between emotional intelligence and conflict management style among the non-academic staffs of UiTM Arau Perlis. Other aspects explored included to study should there be any differences between the selected demographic variables (gender, age, academic qualification and working experience) in conflict management styles and emotional intelligence. The research was a quantitative survey carried out on 181 respondents. The two self-report instruments used were the EQI (Tapia, 1998) and DUTCH (Van de Vliert, 1997). Findings from the study showed that the two instruments were found to be reliable and valid. There was a significant relationship between emotional intelligence and conflict management styles. There were no significant differences between genders, age, academic qualification and working experience in both conflict management styles and emotional intelligence.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Zaiton, Abdul Majid
author_facet	Zaiton, Abdul Majid
author_sort	Zaiton, Abdul Majid
title	The Effects of Emotional Intelligence on Conflict Management Style.
title_short	The Effects of Emotional Intelligence on Conflict Management Style.
title_full	The Effects of Emotional Intelligence on Conflict Management Style.
title_fullStr	The Effects of Emotional Intelligence on Conflict Management Style.
title_full_unstemmed	The Effects of Emotional Intelligence on Conflict Management Style.
title_sort	effects of emotional intelligence on conflict management style.
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2006
url	https://etd.uum.edu.my/115/1/zaiton.pdf https://etd.uum.edu.my/115/2/zaiton.pdf
_version_	1747826823089094656
spelling	my-uum-etd.1152013-07-24T12:05:39Z The Effects of Emotional Intelligence on Conflict Management Style. 2006 Zaiton, Abdul Majid College of Business (COB) Faculty of Business Management BF Psychology This exploratory study looked into the relationship between emotional intelligence and conflict management style among the non-academic staffs of UiTM Arau Perlis. Other aspects explored included to study should there be any differences between the selected demographic variables (gender, age, academic qualification and working experience) in conflict management styles and emotional intelligence. The research was a quantitative survey carried out on 181 respondents. The two self-report instruments used were the EQI (Tapia, 1998) and DUTCH (Van de Vliert, 1997). Findings from the study showed that the two instruments were found to be reliable and valid. There was a significant relationship between emotional intelligence and conflict management styles. There were no significant differences between genders, age, academic qualification and working experience in both conflict management styles and emotional intelligence. 2006 Thesis https://etd.uum.edu.my/115/ https://etd.uum.edu.my/115/1/zaiton.pdf application/pdf eng validuser https://etd.uum.edu.my/115/2/zaiton.pdf application/pdf eng public masters masters Universiti Utara Malaysia Alter, C. (1990). An exploratory study of conflict and coordination interorganizational service delivery systems. Academy of Management Journal, 33: 478-502 Austin, E.J., Saklofske, D. H & Minski, P.S. (2003). Factor structure and validity of trait emotional intelligence measures. Personalily and Individual Differences. 34, 707-721. Bar-On, R. (2005). "The Bar-On Model of Emotional-Social Intelligence". in P. Farnandez-Berrocal and N. Extremera (Guest Editors). Special issue on emotional intelligence. Psichotema, 17. Baron, R.A.(1988). Negative effects of destructive criticism: impact on conflict, self-efficacy, and task performance. Journal of applied Psychology, 73 : 199-207. Baron, R.A.(1989) Personality and organizational conflict: Type A behavior pattern and self-monitoring.Organizational Behavior and Human Decision Processes, 44: 281-297. Barsade, S. (1998). The Ripple Effect: Emotional Contagion in Groups (Working Paper). New Haven, CT: YalecUniversity School of Management. Bergman, T.J. & Volkema, R.J. (1989). Understanding and managing interpersonal conflict at work: Its issues, interactive processes and consequences. Pp 7-19 in M.A. Rahim (Ed.), Managing Conflict: An interdisciplinary approach. New York: Praeger. Bertges, W. M. (2002).The relationship between stressful life events and leadership in adolescents with an emphasis on explanatory styles and Emotional Intelligence. Dissertation Abstracts International, 62,ll-B. Blalock, H.M. Jr. (1989). Power and conflict: Toward a general theory. Newburry Park, CA: Sage. Book, H.E. (2000). One big happy Family - the emotionally intelligent organization. IVEY Business Journal, (Sept/Oct), 44-47. Cavana, R.Y., Delahaye, B.L. & Sekaran, U.(2001). Research Method for Business: A Skill Building Approach Second Edition. New York. John & Sons. Ciarrochi, J. Chan, A.Y.C & Bajgar, J. (2001). Measuring emotional intelligence in adolescents. Personality and Individual Differences. 33, 1091 -1100. Cherniss, C. (1998,). Social and Emotional Learning for Leaders. Educational Leadership, 26-28. Conrad,C.(1991). Communication in conflict: Style-strategy relationships. Communication Monographs, 58, 135-151. Davies, M., Stankov, L., & Roberts, R.D. (1998). Emotional intelligence: in search of an elusive construct. Journal of Personality and Social Psychology, 75, 989-1015 . Duane, M. (1989). Sex differences in styles of conflict management. Psychological Reports, 65,1033-1034. Egger, E. (1996). Computer Supported Cooperative work: The Bargaining Aspect. Frankfurt am Main: Peter Lang. Emmerling,R.J. & Goleman,D.(2003). Emotional Intelligence: Issues and Common Misunderstandings. Consortium for Research on Emotional Intelligence in Organizations October 2003. Ephross, R.H. & Vassil, T.V. (1993). The discovery of real world groups. In, Social work with groups: Expanding horizons. Binghamton, NY: Haworth Press. Ezhar, Mohd Salleh & Yadi. (n.d.). Intracultural Interpersonal Conflict Handling Styles Among Malay Middle-Level Executives. Department of Communication, Universiti Putra Malaysia Malaysian Management Review. Fannin, B. E. (2002). The contributions of emotional intelligence to academic achievement and production. Dissertation Abstracts International, 62, 12-A. Filley, A.C. (1978) some normative issues in conflict management. Carlifornia Management Review, 21(2): 61-66 Gardner, H. (1983). Frames of Mind: The Theory of Multiple Intelligence. New York: Basic Books. Gibbs,P., & Lach, D.(1994). Gender differences in clerical workers' disputes over tasks, interpersonal treatment, and emotion. Human Relations. 47,611-637. Goleman, D. (1995). Emotional intelligence. New York: Bantam Books. Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. Toronto: Bantam Books. Goleman, D. (1998). Working With Emotional Intelligence. New York: Bantam Books. Hobman, E., Bordia, P., Irmer , B. & Chang, A. (2002). The Expression of Conflict in Computer-Mediated and Face-to-Face Groups. Small Group Research, 33 (4), 439-465. Hunter, J. E., & Hunter, R. F. (1984). Validity and utility of alternative predictors of job performance. Psychological Bulletin, 76(1), 72-93. Jorosz, L. 1996. Defining Deforestation in Madagascar, in Peet, R. and Watts, M. eds. 1996 Liberation Ecologies: environment, development, social movements, Routledge, London/New York Kim, M-S. & Leung, T. (2000). A multicultural view of conflict management styles: Review of past research and critical synthesis. Communication Yearbook, 23. 227-269. Kitay, M. 1998. Land Tenure Issues in Post Conflict Countries. Paper Presented at the International Conference on Land Tenure in the Developing World, University of Capetown, January 1998 Knox, A. and Gupta, S. (2000). CAPRi Technical Workshop on Watershed Management Institutions: A summary paper, CAPRi Working Paper No. 8 Korabik, K. (1990). Androgyny and leadership style. Journal of Business Ethics, 9, 283-292. Korabik, K., Baril, G. L., & Watson, C. (1993). Managers' conflict management style and leadership effectiveness: The moderating effects of gender. Sex Roles, 29, 405-420. Lanser, E.G. (2000). Why You Should Care about Your Emotional Intelligence. Healthcare Executive,(Nov/Dec),6-11 LeDoux, J. (1996) The Emotional Brain. New York: Simon and Schuster. Lee, C.W. (2003). Referent role and styles of handling interpersonal conflict: Evidence from a national sample of Korean local government employees. International Journal of Conflict Management, 13,127-141. Levi, D. (2000). Group Dynamics for Teams. Thousands Oaks, CA: Sage. Mayer, J.D., & Salovey, P. (1997). What is emotional intelligence? New York: Basic Books. Mayer, J.D., Salovey, P., & Caruso, D. (2004b). Emotional intelligence: Theory, findings and implications. Psycological Iquiry, 75(3), 197-215. McBurney, D.H. (2001). Research Methods (5th Ed.). California: Wadsworth Publishing Company. McClelland, D. C. (1998). Identifying competencies with behavioral event interviews. Psychological Science, 9(5), 331-340. MacLean, P. D. (1949). Psychosomatic disease and the visceral brain: Recent developments bearing on the Papez theory of emotion. Psychosomatic Medicine, 11,338-353. Miller,J.1991. Women's and men's scripts for interpersonal conflict. Psychology of Women Quarterly, 15 : 15-29. Mohd Salleh, A. Zaidatun, T. (2001). Pengenalan kepada analisis data berkomputer SPSS 10.0 for Windows. Kuala Lumpur, Malaysia: Venton Publishing. Monroe, C., Di Salvo, V., Lewis, J., & Borzi, M. (1991). Conflict Behaviors of Difficult Sub-ordinates: Interactive Effects of Gender. Southern Communication Journal,56,12-21. Morill, C. & Thomas, C. K. (1992). Organization conflict management as disputing process. Human Communication Research, 18: 400-428. Nordein Sulaiman. (2001). Kepintaran Emosi Di Kalangan Guru Sekolah Menengah Di Daerah Kota Setar, Tesis Sarjana Tidak Diterbitkan. Sintok, Universiti Utara Malaysia. Pace, R. 1990. Personalized and depersonalized conflict in small group discussions:An examination of differentiation. Small Group Research, 21:79-96. Peirce, K. and Edwards, E. 1988. Children's construction of fantasy stories: gender differences in conflict resolution strategies. Sex Roles, 18: 393-404. Petrides, K.V., & Furnham, A. (2000). Trait emotional intelligence: Psychometric investigation with reference to established trait taxonomies. European Journal of Personality, 15, 425-448. Pondy, L.R. (1967). Organizational conflict: Concepts and models. Administrative Science Quarterly, 12: 296-320. Pruitt, D. G.& Rubin, J. Z. (1986). Social conflict: escalation, stalemate, and settlement. New York: Random House. Putnam, L. L. & Poole, M. S. (1987). Conflict and negotiation. Pp. 549-599 in F.M Jablin, L.L. Putnam, K. H. Roberts & L. W. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective. Newburry Park, CA: Sage. Rahim, M. A. (1983b). A measure of styles of handling interpersonal conflict. Academy of Management Journal, 26, 368-376. Rahim, M. A. (1992). Managing conflict in organizations (2nd ed.). Westport, CT: Praeger. Rahim, M.A. (1983)."A Measure of Styles of Handling Interpersonal Conflict," Academy of Management Journal, 26,368-376. Rahim, M.A. (1985). Managing Conflict in Organizations. New York: Praeger Publishers. Ramesh, C.N.(1998). The nature and culture of conflict-the Indian case: Some communication implications. In Sitaram, K.S. and Prosser,M.(eds.)Civic Discourse:Multiculturalism, Cultural Diverse, and Global Communication. Stamford, Conn.; Ablex Publishing Corporation. 229-247. Rehfeld, R. E. (2002). Organizational trust and emotional intelligence: An appreciative inquiry into the language of the twenty-first century leader. Dissertation Abstracts International, 62,ll-A. Renwick, P. A. (1977). The effects of sex differences on the perception and management of superior-subordinate conflict: An exploratory study. Organizational Behavior and Human Performance, 19,403-415. Retzinger, S.M. (1991). Shame anger and conflict: Case study of emotional violence. Journal of Family Violence, 6: 37-59. Robbins, S.P. (1974). Managing Organizational Conflict: A Nontraditional Approach. Englewood Cliffs, NJ:Prentice-Hall Robbins, S.P. (1978). Organizational Behavior: Concepts, Controversies and Applications, (5th Edition) New Jersey: Prentice-Hall, Inc. Roberts, R., Zeidner, M., & Matthews, G. (2001). Does emotional intelligence meet traditional standards for intelligence? Some new data and conclusions. Emotions, 1,196-231. Rosenthal, R. (1977). The PONS Test: Measuring sensitivity to nonverbal cues. In P. McReynolds (Ed.), Advances in psychological assessment. San Francisco, CA: Jossey-Bass. Saklofske, D. H., Austin, E. J., & Minsski, P. S. (2003). Factor structure and validity of a trait emotional intelligence measure. Personality and individual Differences , 34, 707-721. Salovey, P. & Mayer, J. (1990). Emotional Intelligence. Imagination, Cognition and Personality, 9. 185-211. Schulman, P. (1995). Explanatory Style and Achievement in School and Work. In G. Buchanan & M.E.P . Seligman (Eds.), Explanatory style. Hillsdale, NJ: Lawrence Erlbaum. Schutte, N. S., Schuettpelz, E., & Malouff, J. M. (2000). Emotional intelligence and task performance. Imagination, Cognition & Personality, 20(4), 347-354. Schutte, N.S., Malouff, J.M. Hall, L.E. Haggerty, D.J., Cooper, J.T. Golden, C.J. and Dornheim, L.(1998). Development and Validation of a Measure of Emotional Intelligence". Personality and Individual Differences, 25, 167-177. Sherif, M., Harvey, O.J., White, B.J., Hood, W.R. & Sherif, C.W. (1961). Intergroup conflict and coorporation: The robbers cave experiment. Norman OK: Institute Relations Shockley-Zalabak, P. and Morley, D. 1984. Sex differences in conflict style preferences. Communication Research Reports, 1 : 18-32. Sorenson, P., & Hawkins, K. (1995). Gender, psychological type and conflict style preference. Management Communication Quarterly, 9, 115-127. Sternberg, R. J.(1996). Successful Intelligence. New York: Simon & Schuster. Sutschek, L.B. (n.d). Conflict Resolution Style and Experience in Management: Moderating Effects of Gender. Unpublished Dissertation. Tapia,M.L., & Burry-Stock,J.(1998). Emotional Intelligence Inventory. Tuscaloosa, AL: The University of Alabama. Thomas, K. W. (1976). Conflict and conflict management. In Dunnette, M. D. (Ed.), Handbook of Industrial and Organizational Psychology. Palo Alto, CA: Consulting Psychologists Press. Thomas, K. W. (1992). Conflict and negotiation processes in organizations. In Dunnette, M. D. (2nd Ed.), Handbook of industrial and organizational psychology. (pp. 78-90). Palo Alto, CA: Consulting Psychologists Press. Thomas, K.W. & Pondy, L.R. (1977). Toward an "intent" model of conflict management among principal parties. Human Relations, 30: 1089-1102. Thompson, L. (1990). Negotiation behavior and outcomes: Empirical evidence and theoretical issues. Psychological Bulletin, 3 : 515-532. Thorndike, E.L. (1920). "Emotional Intelligence and its uses". Harper's Magazine. 140: 227-235. Ting-Toomey, S., Gao, G., Trubisk, P., Yang, Z. Kim, H.S., Lin, S.L. & Nishids, T.(1991). Culture, face maintenance, and styles of handling interpersonal conflict: A study in five cultures. International Journal of Conflict Management, 2: 275-296. Tjosvold, D. & Chia, L.C. (1989) conflict between managers and workers: The role of cooperation and competition. The Journal of Social Psychology, 129: 235-247. Tjosvold, D. and Deemer, D. 1980. Effects of controversy within a cooperative or competitive context on organizational decision making. Journal of Applied Psychology, 65; 590-595. Van de Vliert, E. 1985. Escalation intervention in small-group conflicts. Journal of Applied Behavioral Sciences, 21 : 19-36. Van de Vliert, E., & Kabanoff, B. (1990). Toward theory-based measures of conflict management. Academy of Management Journal, 33,199-209. Wall, J.A. Jr. &Blum, M.W. (1991). Negotiations. Journal of Management, 17: 273-303. Walton, R.E. (1987). Managing conflict. Reading, MA: Addison- Wesley. Watson, C. (1994). Gender versus power as a predictor of negotiation behavior and outcomes. Negotiation Journal, 9, 117-127. Wechsler, D. (1940). Nonintellective factors in general intelligence. Psychological Bulletin, 37,444-445. Wechsler, D. (1943). Nonintellective factors in general intelligences. Journal of Abnormal Social Psychology, 38, 100-104 Wilmot, W. W. & Hocker, J. L. (2001). interpersonal Conflict (6th Ed). New York, NY: McGraw-Hill .

The Effects of Emotional Intelligence on Conflict Management Style.

Similar Items