Web Enabled Waiters Tracking System - A Prototype

Waiter, which is an applicant for telephone service is registered as a waiter when service cannot be provided owing to shortage of facilities. Waiters tracking are one of the vital elements in processes of Telekom Malaysia. The existing system, namely CASS (Customer Automated Service System) provide...

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Main Author:	Syed Noor Pernama, Syed Idris
Format:	Thesis
Language:	eng eng
Published:	2003
Subjects:	QA76.76 Fuzzy System. QA71-90 Instruments and machines
Online Access:	https://etd.uum.edu.my/1155/1/SYED_NOOR_PERNAMA_B._SYED_IDRIS.pdf https://etd.uum.edu.my/1155/2/1.SYED_NOOR_PERNAMA_B._SYED_IDRIS.pdf
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id	my-uum-etd.1155
record_format	uketd_dc
spelling	my-uum-etd.11552013-07-24T12:10:41Z Web Enabled Waiters Tracking System - A Prototype 2003-10-15 Syed Noor Pernama, Syed Idris Sekolah Siswazah Graduate School QA76.76 Fuzzy System. QA71-90 Instruments and machines Waiter, which is an applicant for telephone service is registered as a waiter when service cannot be provided owing to shortage of facilities. Waiters tracking are one of the vital elements in processes of Telekom Malaysia. The existing system, namely CASS (Customer Automated Service System) provides some tools for clearing waiters in the form of waiter reports and congested cable route report. However, these reports are managed manually, are not effective to fulfill the Telekom Malaysia mission and vision. This project aims to deliver an efficient and effective system to replace the manual way of clearing waiters. This web-enabled system namely Waiters Tracking System should definitely assist the state zone to clear waiters. The software development methodology used to develop this prototype is the Rational Unified Process (RUP) approach. This prototype was evaluated using User Interface Satisfaction Questionnaire to discover its functionality and usefulness. The results of the project development and project evaluation, and contribution of knowledge are described at the end of paper. 2003-10 Thesis https://etd.uum.edu.my/1155/ https://etd.uum.edu.my/1155/1/SYED_NOOR_PERNAMA_B._SYED_IDRIS.pdf application/pdf eng validuser https://etd.uum.edu.my/1155/2/1.SYED_NOOR_PERNAMA_B._SYED_IDRIS.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	QA76.76 Fuzzy System. QA71-90 Instruments and machines
spellingShingle	QA76.76 Fuzzy System. QA71-90 Instruments and machines Syed Noor Pernama, Syed Idris Web Enabled Waiters Tracking System - A Prototype
description	Waiter, which is an applicant for telephone service is registered as a waiter when service cannot be provided owing to shortage of facilities. Waiters tracking are one of the vital elements in processes of Telekom Malaysia. The existing system, namely CASS (Customer Automated Service System) provides some tools for clearing waiters in the form of waiter reports and congested cable route report. However, these reports are managed manually, are not effective to fulfill the Telekom Malaysia mission and vision. This project aims to deliver an efficient and effective system to replace the manual way of clearing waiters. This web-enabled system namely Waiters Tracking System should definitely assist the state zone to clear waiters. The software development methodology used to develop this prototype is the Rational Unified Process (RUP) approach. This prototype was evaluated using User Interface Satisfaction Questionnaire to discover its functionality and usefulness. The results of the project development and project evaluation, and contribution of knowledge are described at the end of paper.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Syed Noor Pernama, Syed Idris
author_facet	Syed Noor Pernama, Syed Idris
author_sort	Syed Noor Pernama, Syed Idris
title	Web Enabled Waiters Tracking System - A Prototype
title_short	Web Enabled Waiters Tracking System - A Prototype
title_full	Web Enabled Waiters Tracking System - A Prototype
title_fullStr	Web Enabled Waiters Tracking System - A Prototype
title_full_unstemmed	Web Enabled Waiters Tracking System - A Prototype
title_sort	web enabled waiters tracking system - a prototype
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2003
url	https://etd.uum.edu.my/1155/1/SYED_NOOR_PERNAMA_B._SYED_IDRIS.pdf https://etd.uum.edu.my/1155/2/1.SYED_NOOR_PERNAMA_B._SYED_IDRIS.pdf
_version_	1747827083731533824

Web Enabled Waiters Tracking System - A Prototype

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