The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd

The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd

The problem investigated in this case study is whether perceived leadership behaviors of the superiors namely, consideration and initiating structure, will have an impact on the job satisfaction on the middle managers of Motorola Technology Sdn. Bhd., Penang. A total of 151 middle managers selected...

Full description

Saved in:
Bibliographic Details
Main Author: Khadijah, Nordin
Format: Thesis
Language:eng
eng
Published: 2004
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/1243/1/KHADIJAH_BT._NORDIN.pdf
https://etd.uum.edu.my/1243/2/1.KHADIJAH_BT._NORDIN.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.1243
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Khadijah, Nordin
The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd
description The problem investigated in this case study is whether perceived leadership behaviors of the superiors namely, consideration and initiating structure, will have an impact on the job satisfaction on the middle managers of Motorola Technology Sdn. Bhd., Penang. A total of 151 middle managers selected as the population of the study. Out if the 151 questionnaires distributed 123 were returned and were used. This study employed a quantitative methodology to examine the relationship between the independent variables (leadership behavior and personal information)and dependent variable (job satisfaction). The questionnaire of the study consisted of 68 items include 8 items on personal information, 40 items on leadership behavior and 20 items on job satisfaction. The finding showed that there was a significant difference between mean of general job satisfaction. The lover mean is 72.7841 while the upper is 74.8582. Meanwhile, significant relationship between leadership behavior and job satisfaction;; and between selected personal information (gender, age, marital status, highest educational level and salary grade) except for tenure with job satisfaction. The limitations of this study thus the findings may not apply in its entirety to other corporations even though the lessons learnt from Motorola might have some relevance to other organizations. The study was limited by the extent to which relevant data could be obtained by the researcher who was recognized as an outsider by the respondents. Perhaps for the future study, is a comparison of the relationship between job satisfaction and perceived leadership behavior of two or more categories of employees of the same company, a comparison of the relation between job satisfaction and perceived leadership behaviors of employees of two or more companies, and compare public and private sector organizations.
format Thesis
qualification_name masters
qualification_level Master's degree
author Khadijah, Nordin
author_facet Khadijah, Nordin
author_sort Khadijah, Nordin
title The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd
title_short The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd
title_full The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd
title_fullStr The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd
title_full_unstemmed The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd
title_sort relationship between perceived leadership behaviors and job satisfaction of middle managers : a case study at motorola technology (m) sdn.bhd
granting_institution Universiti Utara Malaysia
granting_department Faculty of Business Management
publishDate 2004
url https://etd.uum.edu.my/1243/1/KHADIJAH_BT._NORDIN.pdf
https://etd.uum.edu.my/1243/2/1.KHADIJAH_BT._NORDIN.pdf
_version_ 1747827103948079104
spelling my-uum-etd.12432013-07-24T12:11:05Z The Relationship Between Perceived Leadership Behaviors and Job Satisfaction of Middle Managers : A Case Study at Motorola Technology (M) Sdn.Bhd 2004 Khadijah, Nordin Faculty of Business Management Faculty of Business Management HD28-70 Management. Industrial Management The problem investigated in this case study is whether perceived leadership behaviors of the superiors namely, consideration and initiating structure, will have an impact on the job satisfaction on the middle managers of Motorola Technology Sdn. Bhd., Penang. A total of 151 middle managers selected as the population of the study. Out if the 151 questionnaires distributed 123 were returned and were used. This study employed a quantitative methodology to examine the relationship between the independent variables (leadership behavior and personal information)and dependent variable (job satisfaction). The questionnaire of the study consisted of 68 items include 8 items on personal information, 40 items on leadership behavior and 20 items on job satisfaction. The finding showed that there was a significant difference between mean of general job satisfaction. The lover mean is 72.7841 while the upper is 74.8582. Meanwhile, significant relationship between leadership behavior and job satisfaction;; and between selected personal information (gender, age, marital status, highest educational level and salary grade) except for tenure with job satisfaction. The limitations of this study thus the findings may not apply in its entirety to other corporations even though the lessons learnt from Motorola might have some relevance to other organizations. The study was limited by the extent to which relevant data could be obtained by the researcher who was recognized as an outsider by the respondents. Perhaps for the future study, is a comparison of the relationship between job satisfaction and perceived leadership behavior of two or more categories of employees of the same company, a comparison of the relation between job satisfaction and perceived leadership behaviors of employees of two or more companies, and compare public and private sector organizations. 2004 Thesis https://etd.uum.edu.my/1243/ https://etd.uum.edu.my/1243/1/KHADIJAH_BT._NORDIN.pdf application/pdf eng validuser https://etd.uum.edu.my/1243/2/1.KHADIJAH_BT._NORDIN.pdf application/pdf eng public masters masters Universiti Utara Malaysia Ang, K.B., Goh, C.T., & Koh, H.C. (1993). The impact of age on the job satisfaction of accountants. Personnel Review, 22, 31-9. Barrows, D., R: Tom. W. (2000). A comparative analysis of job satisfaction among public and private sector Professionals. The Innovation,Journal.(WWW.innovating.com) Bass, B.M. (1985). Leadership and performance beyond expectations. New York: free Press. Bass, B.N. (1990). Handbook of Leadership:Theory, Research and managerial Application. The free Press, London. Bennis, W. ( 1984). The 4 competencies of leadership. Training and Development Journal, August, 15-19. Black, B., & Dinitto, D. (1994). Volunteers who work with survivors of rape and battering: motivations, acceptance, satisfaction, length of service and gender differences. Journal of Social Service Research, 20,1/2,73-97. Blake, R. R., & Mouton, J. S. (1964). The managerial grid. Houston, TX: Gulf Publishing. Bornstein, S.M. and Smith, A.F. (1996). The puzzles of leadership. The Leader of the future: New Visions, strategies, and Practices for the Next Era. Hesselbein, F., Goldsmith, M. and Beckhard, R. San Francisco, Jossey-Bass Inc, Publishers: 281-292. Brodbeck, F.C., Frese, M., Akerblom, S.et al. (2000). Cultural variation of leadership prototypes across 22 European countries Journal of Occupational and Organizational Psychology, 73,1-29. Bruce, W. M., & Blackbum, J. W. (1992). Balancing job satisfaction and performance.Westport, CT: Quorum Books. Brush, D.H., Mock M.K., & Pooyan, A. (1987). Individual demographic differences and job satisfaction. Journal of Occupational Behavior, 8,139-156. Bryman, A. (1992).Charisma and leadership in Organizations. London: Sage. Bush, T & West-Burmham, J. (Eds.) (1994). The Principles of educational management. Harlow: Longman. Catt, S.E., & Donald S. M. (1989). Human Relations: A Contemporary Approach.Homewood, Illinois: Richard D. Irwin, Inc. Chaleff, I. (1995). We're Drowning in E-Mail.Computerworld, 29(42),.p.37. Clark, A., Oswald, A., & Wan, P. (1996).Is job satisfaction U-shape in age?.Journal of Occupational and Organizational Psychology, 69, 57-81. Cohen, W.A. (1990). The art of the leader.Englewood Cliffs: Prentice-Hall. Conger, J.A., & Kanungo, R.N. (1987). Towards a behavioral theory of charismatic leadership in organizational setting. Academy of management review, 12, 637-647. Cranny, C., Smith, P. & Stone, E. (1992). Job satisfaction: How people feel about their jobs. Lexington books, New York, NY. Danwish, A.Y. (2000). Organizational commitment: a mediator of the relationships of leadership behavior with job satisfaction and performance in a non-western country. .Journal of Managerial Psychology, 15, 1,6-24 Dawis, R. & Lofquist, L. (1969). Adjustment to Work, Appleton Century Crofts, New York, NY. Dawis, R. V., & Weiss, D. J. (1968). Need type and job satisfaction among industrial research scientists. Journal of applied psychology 52,286-289 Dawis, R. V., Weiss, D. J., England, G. W. & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minnesota studies in vocational rehabilitation, Minneapolis: Industrial Relations Center, University of Minnesota. Dawis, R. V., Weiss, D. J., England, G. W., & Lofquist, L. K (1977). Manual for the Minnesota Satisfaction Questionnaire. Minneapolis, MN: Industrial Relations Center, University of Minnesota. Dawis, RV., & Lofquist, L. H. (1984). A psychological theory of work adjustment. Minneapolis: University of Minnesota Press Dawis, R.V., England, G. W., & Lofquist, L.H. (1964). A theory of work adjustment(Minnesota Studies in Vocational Rehabilitation: XV, under support of the U.S.Department of Health, Education, and Welfare). Minneapolis: Industrial Relations Center, University of Minnesota. Dormann, C., & Zapf, D. (2001). Job satisfaction: A meta-analysis of stabilities. Journal of Organization Behavior, 22,483-504. Downey, H. K., Hellriegel, G., & Slocum, J. W., Jr. (1975). Environmental uncertainty: The construct and its application. Administrative Science Quarterly, 20,613-629. Euske, K.J., & Jackson, D.W.Jr. (1980). Performance and satisfaction of bank managers. Journal of Bank Research,II, 1,36-42. Euske, K.J., Jaclison, D.W. Jr., & Rei, W.E. (1982). Factors contributing to the performance and satisfaction of branch managers. Arizona Business, 29,2,3-7. Evans, L (1997). Understanding teacher morale and job satisfaction. Teaching and teacher education, 13,8,831-45. Friedler, F.E., & Garcia, J.E. (1987). New approaches to effective leadership: Cognitive resources and organizational performance. NY:Wiley. Frunzi, G. L., & Patrick E. S. (1997). Supervision: The Art of Management. Upper Saddle river, NJ: Prentice Hall. Gardner, H. (1995). Leading minds: an anatomy of leadership. New York: Basic Books. Gardner, J. W. (1990). On leadership. New York: Free Press. Gerstner, C.R. & Day, D.V. (1997). Meta-analytic review of leader-member exchange: a meta-analytic review and extension. Paper presented at the tenth annual conference of the Society of Industrial-Organizational Psychology, Orlando. FL. Gruneberg, M.M. (1976).Job satisfaction-a reader. London: Macmillan. Gruneberg, M. M. (1979). Understanding job satisfaction Thetford, Norfolk, Great Britain: love and Brydone. Guilford, J. P. & Fruckter, B. (1978). Fundamental Statistic in Psychology and education. New York:McGraw-Hill. Halpin, A.W. (1957). The leader behavior and effectiveness of aircraft commanders. In Stogdill R.M. and Coons, A.E. (eds. Leader behavior: its descriptions and measurement. Columbus, Ohio. Bureau of Business Research. Hamemesh, D. S. (1999). The Changing Distribution of Job Satisfaction. IZA Discussion Papers, number 42. Hampton, A., Alan, J.D., & Steven, J. S., (1986). A model of sales supervisory leadership behavior and retail salespeople's job related outcomes. Journal of Academy of Marketing Sciences, 14, 33-43. Handy, C. (1996). The new language of organizing and its implications for leaders. The leader of the future: new visions, strategies, and practices for the next era. Hesselbein, F., Goldsmith, M. and Beckhard, R. San Francisco, Jossey-Bass inc, Publishers, 3-9. Hashim Abu Bakar (1985). An Analysis of Job Satisfaction Among Academic Staff of Universities in Malaysia. Ph D Thesis: Ohio University. Heller, R. (1998). Communicate Clearly. New York: DK Publishing. Herzberg, F., Bernard, M., & Bloch S. B. (2002). The motivation to work. New Brunswick, NJ: Transaction. Hickson, C., Oshagbemi, T. (1999). The effect of age on the satisfaction of academics with teaching and research. International Journal of Social Economics, 26,537-44. Hill, N. C. (1979). Increasing managerial effectiveness: Keys to Management and motivation. Menlo Park, Calif.: Addison-Wesley Publishing. Hogan, R. T., Curphy, G. J., & Hogan, J. (1994). What we know about leadership: effectiveness personality. American Psychologist.51,485-50-1. Holdnak, B.J., Harsh, J., & Busharadt, S.C. (1993). An examination of leadership style and its relevance to shift work in an organizational setting. Health Care Management Review, 213, 21-30. Hollander, E.P., & Offerman, L.R. (1990). Power and leadership in organizations: Relationships in transition. America Psychologist, 45, 179-189. Horn, P., & Kinicki, A. J. (2001). Toward a greater understanding of how dissatisfaction drives employee turnover. Academy of Management Journal. 44,975-87. House, R J. (1971). A path-goal theory of leader effectiveness. Administrative Science Leadership Review, 16,321-339. House, R.J. (1977). A 1976 theory of charismatic Leadership. In J.G. Hunt & L.L Larson (Eds,),Leadership: The cutting edge (189-201). Carbondale, IL: Southern Illinois University Press. House, R.J., & Mitchell, R.R. (1974). Path-goal theory of leadership: A meta-analysis. Journal of contemporary business, 3, 81-97. House, R.J., & Shamir, B. (1993). Towards the integration of transformational, charismatic and visionary theories. In Chemers, M. M., & Ayman, R. (Eds.), Leadership, theory and research: Perspectives and directions (pp. 81-107). Hunt, J.G., Richard, N. O., & John, R.S. Jr. (2000). organizational Behavior. New York: John Wiley & Sons, Inc., 2000. Judge, T.A., & Bono, J.E. (2000). Five-factor model of personality and transformational leadership.Journal Applied Psychology, 85,751-765. Kalleberg, A. L., & Mastekaasa, A. (2001). Satisfied Movers, Committed Stayers: Work and Occupations, Vol.28. No.2.pp.183-209. Kalleberg, A. L., & Mastekaasa, A. (2001). Satisfied Movers, Committed Stayers. Work and Occupations, Vol 28, No.2.pp.183-209. Katerberg, R., & Home, P.W. (1981). Effects of within group and between group variations in leadership. Journal of Applied Psychology, 66, 218-23. Kelley, S.W. (1992). Developing customer orientation among service employees. Journal of Academy of Marketing Sciences, (Winter): pp.27-36. Kerr, S., & Jermier, J.M. (1978). Substitutes for leadership: their meaning and measurement. Organizational Behavior and Human Performance, 22, 375-403. Khaleque A., & Rahman, M. A. (1987). Perceived importance of job facets and overall job satisfaction of industrial workers. Human Relations, 40,401-416. Kirkpatrick, S.A., & Locke, E.A. (1991). Leadership: Do traits matter? Academy of Management Executive, 5(2), 48-60. Kotter, J.P. (1990). A force for change: How leadership differs from management. New York: Free Press. Kusku, F. (2003). Employee satisfaction in higher education: the case of academic and administrative staff in Turkey. Career Development International, 8,7. Kylie B., & Brett F. (2000).Leadership and job satisfaction among aviation fire fighters in Australia. Journal of Managerial Psychology, 15, 1,87-93. Lam, E. T. C., & Zhang, J. J. (1997). Comparison of Leadership Behaviors Between Winning and Losing basketball Coaches. Physical Education, Recreation, and Sport Review. 3(1), 41-45. Lawler, E.E. (1994). Motivation in work organizations. San Francisco,CA: Jossey-Bass. Lee, R., & Wilber, E.R. (1985). Age, education, job tenure, salary, job characteristic's, and job satisfaction: a multivariate analysis. Human Relations, 38,781-91. Locke, E. A. (1991). The essence of leadership: the four keys to leading successfully .New York: Lexington Books, Inc. Locke, E. A. (1969). What is job satisfaction? Organizational behavior and human performance, 4,309-336. Maslow, A. (1970). Motivation and Personality, 2nd Edition New York: Harper and Row. Maslow, A. (1998). Maslow on Maslow. New York: John Wiley Scientific. Maslow, A. (1999). Towards a Psychology of Being, (3rd Edition). New York: Wiley and Sons. McDonald, B. W. and Gunderson, E.K.E. (1974). Correlates of job satisfaction in naval environment. .Journal of Applied Psychology, 59,371-373. Metle, M.K. (1997). The relationship between age and job satisfaction: a study among female bank employees in Kuwait. International Journal of Management, 14,654-66. Mintzberg, H. (1980). The nature of managerial work (2nd ed.)Englewood Cliffs, NJ:Prentice Hall. Mintzberg, H. (1989). Mintzherg on management. New York: Free Press. Mottaz, C. (1987). Gender differences in work satisfaction, work-related rewards and values, and the determinants of work satisfaction. Human Relations, 39,359-78. O'Brien,G .E., & Dowling, P. (1981).Age and job satisfaction. Australian Psychologist, 16,49-61. O'Reilly, C. A, & Roberts, K. H. (1978). Superior influence and subordinates' mobility aspiration as moderators of consideration and initiating structure. Journal of Applied Psychology, 63,96-102. Oshagbemi, T. (1998). The impact of age on the job satisfaction of university teachers. Research in Education. 59,95-108. Oshagbemi, T. (2000a). Correlates of pay satisfaction in higher education. International Journal of education management,14(I),31-39. Oshagbemi, T. (2000b). Is length of service related to the level of job satisfaction? International Journal of Social Economics, 27(3), 213-226. Petty, M.M., & Brunning, N.S. (1980). A comparison of relationships between subordinates' perceptions of supervisory behavior and measures of subordinates; job satisfaction for male and female leaders. Academy of Management Journal, 23,717-25. Pinder, C.C. (1998). Work motivation in organizational behavior. Upper Saddle, NJ:Prentice-Hall. Pool, S. W. (1997). The relationship of job satisfaction with substitutes on leadership,leadership behavior, and work motivation. The Journal of Psychology, 131,3, 82-271. Rauch, C.F., & Behling, 0.(1984). Functionalism: Basis for an alternate approach to the study of leadership.In Hunt, J.G., Hosking D.M., Schriesheim, C.A., & Stewart, R. (Eds.), Leaders and managers: International perspectives on managerial behavior and leadership. Elsford, NY: Pegamon press. Robbins, S.P . (2001). 0rganization Behavior Prentice-Hall, Upper Saddle River, NJ. Robie, C. R., Ryan, A. M, Schmeider, R A., Parra, L. F., & Smith, P. C. (1998). The relation between job level and job satisfaction. Group & Organization Management,Vol.23, No.4. Rowan, J. (1998). Maslow Amended. Journal of Humanistic Psychology 38:1:81-93. Saiyadain, M. S. (1985). Personal characteristics and job satisfaction: India-Nigeria comparison. International Journal of Psychology, 20, 143-153. Salleh, Nor Azizah Mohd. (1988). Job satisfaction and professional needs of college trained teachers in Selangor, Malaysia. Ph D Thesis. Michigan State University. Savery. L.K. (1994). The Influence of Perceived Styles of Leadership on a Group of Workers. Leadership and Organization Development Journal, Vol. IS. No.4.P.12-18 Savery , L.K. (1996). The congruence between the importance of job satisfaction and the perceived level of achievement. Journal of Management?Development. 15,1&27. Schriesheim, J. E (1980). The Social Context of Leader-Subordinate Relations: An Investigation of the Effects of Group Cohesiveness. JomraZ of Applied Psychology. 65:183-94. Senge, P.M. (1996). Leading learning organizations: the bold, the powerful, and the invisible. The Leader of the Future: New Visions, Strategies, and Practices for the Next Era. Hesselbein, F., Goldsmith, M. and Beckhard, R. San Francisco, Jossey-Bass Inc,Publishers: 41-57. Smith,F'. W., Porter, L. W., & Crampton, W. J. (1976). Organizational commitment and managerial turnover: Longitudinal study. Organizalional Behavior and Human Performance, 15,87-98. Smith, P.B. & Peterson, M.F. (1988) Leadershil2. Organisation and Culture. (An Event Management Model). London: SAGE Publications Ltd. Sousa-Poza, A., & Sousa-Poza, A. A. (2000). Well-being at work: a cross-national analysis of the levels and determinants of job satisfaction. Journal of Sosio-Economics,Vol. 29, 517-538. Spector, P. (1997). Job satisfaction Thousand Oaks,CA: Sage. Stodgill, R. M. (1963). manual for the leader behavior descriptive questionnaire-from XXII.Ohio State University, Columbus,OH. Stodgill, R.M. (1974). Handbook of leadership: a survey of the literature. New York: Free Press. Thompson, D.P., McNamara, J.F., 8: Hoyle, J.R. (1997). Job satisfaction in educational organizations: a synthesis of research findings. Educational Administration Quarterly. 33,1,7-37. Traut, C. A., Rick L. and Steven F. (2000). Hanging On or Fading Out? Job Satisfaction and the Long-Term Worker. Public Personal Management, 29:3:343-350. Trevor, C.O. (2000). Interactions among actual ease-of-movement determinants and job satisfaction in the prediction of voluntary turnover. Academy of Management Journal,24,621-38. Viswesvaran, C., Deshpande, S.P., & Joseph J. (1998). Job satisfaction as a function of top management support for ethical behavior: a study of Indian managers. Journal of Business Ethics, 17,4,365-71. Voydanoff, P. (1980). The implications of work-family relationships for productivity. Scarsdale, New York: Work in America Institute. Vroom, V.H. (1964). Work and motivation. New York: Wiley. Vroom, V. H., & Jago, A.G. (1988). The new leadership: Managing participation in organizations. Englewood Cliffs, NJ: Prentice-Hall. Wanous, J.P., Reichers, A.E., & Hudy, M.J. (1997). Overall job satisfaction: how good are single-item measures?. Journal of Applied Psychology, 82,2,247-52. Wayne, S., Shore, L., & Liden, R. 1997. Perceived organizational support and leader member exchange. Academy of Management Journal, 40,82-111. Wexley , K. N. & Yukl, G. A. (1975). Organisational Behavior j and Industrial Psychology. London : Oxford University. Wharton, A. S., Rotolo, T., & Bird, S. R. (2000). Social Context at Work: A Multilevel Analysis of Job Satisfaction. Sociological Forum. Vol.15, No.1 , pp. 65-90.Wilhelm, C.C., Ann M.H, & Dirk D.S. (1993) Attributional Conflict Between Managers and Subordinates: An Investigation of Leader- Member Exchange Effects. Journal of Organizational Behavior, 14 (June), 531-544 Wren, D. A. (1994). The evolution of management thought, 4th ed. New York: John woley and Sons,Inc. Wright, Jr. R., King, SW, Berg, W.E & Greecy,R.F (1987). Job satisfaction among black female managers: A causal approach. Human Relation, 40,489-506. Wycoff, M. & Skogan, W. (1994). The effect of a community policing management style on officers attitudes. Crimes & Delinquency, 40 (3), pp. 371-383. Yulk, G. (1998). Leadership in organizations. Englewood cliffs. NJ: Prentice Hall. Zaccaro, S. J. & Klimiski, R.J. (2002). The nature of organizational leadership: An introduction. In S.J. Zaccaro &(R.J. Klirnoski (eds.), The nature of organizational leadership. San Francisco, CA :Jossey-Bass 3-41.

Similar Items