The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office

The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office

There is wealth of literature in the area of the measurement of satisfaction among end user computing. Further, it has had a long history within the Information System (IS) field. Focusing in the area of end-user computing, a number of studies have attempted to capture the overall evaluation that en...

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Main Author: Mohd. Rushdan, Yasoa'
Format: Thesis
Language:eng
eng
Published: 2004
Subjects:
QA76 Computer software
Online Access:https://etd.uum.edu.my/1345/1/MOHD._RUSHDAN_B._YASOA%27.pdf
https://etd.uum.edu.my/1345/2/1.MOHD._RUSHDAN_B._YASOA%27.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic QA76 Computer software
spellingShingle QA76 Computer software
Mohd. Rushdan, Yasoa'
The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office
description There is wealth of literature in the area of the measurement of satisfaction among end user computing. Further, it has had a long history within the Information System (IS) field. Focusing in the area of end-user computing, a number of studies have attempted to capture the overall evaluation that end users have regarding the use of an information system. However, it seems clear that previous research have not attempted to test the End User Computing Satisfaction (EUCS) on the computerised accounting system (CAS) especially in public universities in general. The purpose of this study is to measure the level of EUCS among computerised accounting system end users in public universities. The study also evaluates the significance relationship between EUCS factors (content, accuracy, format, ease of use, timeliness, satisfaction with the system speed, system reliability) and the overall EUCS in Malaysian context. Further, the study also examines the significance differences of perception on overall EUCS among the other variables such as gender, education background, position, tenure and attending computerised accounting course. Finally, the study provides results from empirical test of these relationships. Tests are conducted using Pearson Correlation, T-test and ANOVA (Analysis of Variance). The empirical results of this study can provide support for the Doll and Torkzadeh EUCS model (1988). The overall results support all the hypotheses, which related to the factors contributing to the EUCS. However, the study found that there is no significance differences of perception on overall EUCS among gender, education background, position, tenure and attending computerised accounting course.
format Thesis
qualification_name masters
qualification_level Master's degree
author Mohd. Rushdan, Yasoa'
author_facet Mohd. Rushdan, Yasoa'
author_sort Mohd. Rushdan, Yasoa'
title The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office
title_short The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office
title_full The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office
title_fullStr The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office
title_full_unstemmed The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office
title_sort study of end-user computing satisfaction (eucs) on computerised accounting system (cas) among public universities : a survey in bursar's office
granting_institution Universiti Utara Malaysia
granting_department Faculty of Accountancy
publishDate 2004
url https://etd.uum.edu.my/1345/1/MOHD._RUSHDAN_B._YASOA%27.pdf
https://etd.uum.edu.my/1345/2/1.MOHD._RUSHDAN_B._YASOA%27.pdf
_version_ 1747827126194667520
spelling my-uum-etd.13452013-07-24T12:11:33Z The Study of End-User Computing Satisfaction (EUCS) on Computerised Accounting System (CAS) Among Public Universities : A Survey in Bursar's Office 2004 Mohd. Rushdan, Yasoa' Faculty of Accountancy Faculty of Accountancy QA76 Computer software There is wealth of literature in the area of the measurement of satisfaction among end user computing. Further, it has had a long history within the Information System (IS) field. Focusing in the area of end-user computing, a number of studies have attempted to capture the overall evaluation that end users have regarding the use of an information system. However, it seems clear that previous research have not attempted to test the End User Computing Satisfaction (EUCS) on the computerised accounting system (CAS) especially in public universities in general. The purpose of this study is to measure the level of EUCS among computerised accounting system end users in public universities. The study also evaluates the significance relationship between EUCS factors (content, accuracy, format, ease of use, timeliness, satisfaction with the system speed, system reliability) and the overall EUCS in Malaysian context. Further, the study also examines the significance differences of perception on overall EUCS among the other variables such as gender, education background, position, tenure and attending computerised accounting course. Finally, the study provides results from empirical test of these relationships. Tests are conducted using Pearson Correlation, T-test and ANOVA (Analysis of Variance). The empirical results of this study can provide support for the Doll and Torkzadeh EUCS model (1988). The overall results support all the hypotheses, which related to the factors contributing to the EUCS. However, the study found that there is no significance differences of perception on overall EUCS among gender, education background, position, tenure and attending computerised accounting course. 2004 Thesis https://etd.uum.edu.my/1345/ https://etd.uum.edu.my/1345/1/MOHD._RUSHDAN_B._YASOA%27.pdf application/pdf eng validuser https://etd.uum.edu.my/1345/2/1.MOHD._RUSHDAN_B._YASOA%27.pdf application/pdf eng public masters masters Universiti Utara Malaysia Ahituv, N. (1980). A systematic approach toward assessing the value of an information system. MIS Quarterly. Vol. 4, Issue 4, pp. 61-75. Amoli, J. E. and Farhoomand, A. F. (1996). A structural model of end user computing satisfaction and user performance. Information dL Management. Vol. 30, Issue 2, pp. 65-73. Applegate, R. (1997). Models of Satisfaction, Encyclopedia of Library and Information Science, Vol. 60, Issue 1, pp. 200. Bailey, J.E., and Pearson S.W. (1983). 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