Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas

Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas

Quality management has had considerable success in terms of its acceptance in organizational worldwide. Quality management is one of the most talked about areas for research and teaching. Due to its short history, however there is still much confusion surrounding the effect f ISO 9000:1994 registr...

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Main Author: Rina Illyana, Kasa @ Halim
Format: Thesis
Language:eng
eng
Published: 2004
Subjects:
TS 156.6 Quality Control
Online Access:https://etd.uum.edu.my/1408/1/RINA_ILLYANA_BT._KASA_%40_HALIMI.pdf
https://etd.uum.edu.my/1408/2/1.RINA_ILLYANA_BT._KASA_%40_HALIMI.pdf
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record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic TS 156.6 Quality Control
spellingShingle TS 156.6 Quality Control
Rina Illyana, Kasa @ Halim
Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas
description Quality management has had considerable success in terms of its acceptance in organizational worldwide. Quality management is one of the most talked about areas for research and teaching. Due to its short history, however there is still much confusion surrounding the effect f ISO 9000:1994 registration. Nowadays, there have been numbers of organization that has been certified with ISO 9000: 1994 certification but the management system is still the same as well as the quality of product offered to the customer. This research has been conducted to know the worker's perception toward the ISO 9000:1994 implementation and the product's quality that offered to the customer whether the quality is still the same or it has been improved. This research has been conducted in Motosikal dan Enjin Nasional Sdn. Bhd and well known as Modenas, which is located in Gurun, Kedah. The whole numbers of workers has been selected as respondent, which are 250 workers all together. The sample for this research is population. Finds that workers have good perception toward the ISO 9000:1994 implementations and worker's view of the organization's product quality has been increased.
format Thesis
qualification_name masters
qualification_level Master's degree
author Rina Illyana, Kasa @ Halim
author_facet Rina Illyana, Kasa @ Halim
author_sort Rina Illyana, Kasa @ Halim
title Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas
title_short Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas
title_full Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas
title_fullStr Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas
title_full_unstemmed Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas
title_sort persepsi pekerja terhadap perlaksanaan sistem pengurusan kualiti ms iso 9000 : kajian kes di modenas
granting_institution Universiti Utara Malaysia
granting_department Faculty of Business Management
publishDate 2004
url https://etd.uum.edu.my/1408/1/RINA_ILLYANA_BT._KASA_%40_HALIMI.pdf
https://etd.uum.edu.my/1408/2/1.RINA_ILLYANA_BT._KASA_%40_HALIMI.pdf
_version_ 1794023722454089728
spelling my-uum-etd.14082024-01-31T01:16:30Z Persepsi Pekerja Terhadap Perlaksanaan Sistem Pengurusan Kualiti MS ISO 9000 : Kajian Kes di Modenas 2004 Rina Illyana, Kasa @ Halim Faculty of Business Management Faculty of Business Management TS 156.6 Quality Control Quality management has had considerable success in terms of its acceptance in organizational worldwide. Quality management is one of the most talked about areas for research and teaching. Due to its short history, however there is still much confusion surrounding the effect f ISO 9000:1994 registration. Nowadays, there have been numbers of organization that has been certified with ISO 9000: 1994 certification but the management system is still the same as well as the quality of product offered to the customer. This research has been conducted to know the worker's perception toward the ISO 9000:1994 implementation and the product's quality that offered to the customer whether the quality is still the same or it has been improved. This research has been conducted in Motosikal dan Enjin Nasional Sdn. Bhd and well known as Modenas, which is located in Gurun, Kedah. The whole numbers of workers has been selected as respondent, which are 250 workers all together. The sample for this research is population. Finds that workers have good perception toward the ISO 9000:1994 implementations and worker's view of the organization's product quality has been increased. 2004 Thesis https://etd.uum.edu.my/1408/ https://etd.uum.edu.my/1408/1/RINA_ILLYANA_BT._KASA_%40_HALIMI.pdf text eng public https://etd.uum.edu.my/1408/2/1.RINA_ILLYANA_BT._KASA_%40_HALIMI.pdf text eng public masters masters Universiti Utara Malaysia Adam, E. E. & Foster, S. T. (2000). 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