Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam

Three hundred questionnaires were distributed to lecturers of two public which is UUM and USM. All lecturers were selected randomly from various faculties. Questionnaires were developed to examine the level of understanding and in selecting a particular bank. Questionnaires can be divided into se...

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Main Author:	Suzaida, Bakar
Format:	Thesis
Language:	eng eng
Published:	2004
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/1453/1/SUZAIDA_BT._BAKAR.pdf https://etd.uum.edu.my/1453/2/1.SUZAIDA_BT._BAKAR.pdf
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id	my-uum-etd.1453
record_format	uketd_dc
spelling	my-uum-etd.14532013-07-24T12:12:00Z Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam 2004 Suzaida, Bakar Sekolah Siswazah Graduate School HG Finance Three hundred questionnaires were distributed to lecturers of two public which is UUM and USM. All lecturers were selected randomly from various faculties. Questionnaires were developed to examine the level of understanding and in selecting a particular bank. Questionnaires can be divided into several parts which all questions relate to the understanding and knowledge towards Islamic banking, bank selection criteria, product usage and switching factors. Several questions in these questionnaires were adapted from previous study. One hundred fifty questionnaires were analyzed using mean and T-test to determine the most important factor in selecting criteria. The findings revealed that there are no significant different between two groups of lecturer. The findings also show that knowledge and understanding among lecturers still at moderate level. For selecting criteria, both group concern about fast and efficient services as a major factor. Besides that, this study also examines the usage of Islamic product or services as a major factor. Besides that, this study also examines the usage of Islamic product or services which the most frequent usage is ATM and it also can be relate to fast and efficient services. This study also examine the switching factors among respondent which the finding show the most important factors is low service quality and second is less experience among bank staff. Overall, customer interested with good service quality which this is a major factors in selecting bank criteria. The results also suggest that, Islamic bank should increase the level of service quality in order to obtain existing customers and built continuously relationship with Islamic bank. 2004 Thesis https://etd.uum.edu.my/1453/ https://etd.uum.edu.my/1453/1/SUZAIDA_BT._BAKAR.pdf application/pdf eng validuser https://etd.uum.edu.my/1453/2/1.SUZAIDA_BT._BAKAR.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HG Finance
spellingShingle	HG Finance Suzaida, Bakar Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam
description	Three hundred questionnaires were distributed to lecturers of two public which is UUM and USM. All lecturers were selected randomly from various faculties. Questionnaires were developed to examine the level of understanding and in selecting a particular bank. Questionnaires can be divided into several parts which all questions relate to the understanding and knowledge towards Islamic banking, bank selection criteria, product usage and switching factors. Several questions in these questionnaires were adapted from previous study. One hundred fifty questionnaires were analyzed using mean and T-test to determine the most important factor in selecting criteria. The findings revealed that there are no significant different between two groups of lecturer. The findings also show that knowledge and understanding among lecturers still at moderate level. For selecting criteria, both group concern about fast and efficient services as a major factor. Besides that, this study also examines the usage of Islamic product or services as a major factor. Besides that, this study also examines the usage of Islamic product or services which the most frequent usage is ATM and it also can be relate to fast and efficient services. This study also examine the switching factors among respondent which the finding show the most important factors is low service quality and second is less experience among bank staff. Overall, customer interested with good service quality which this is a major factors in selecting bank criteria. The results also suggest that, Islamic bank should increase the level of service quality in order to obtain existing customers and built continuously relationship with Islamic bank.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Suzaida, Bakar
author_facet	Suzaida, Bakar
author_sort	Suzaida, Bakar
title	Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam
title_short	Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam
title_full	Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam
title_fullStr	Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam
title_full_unstemmed	Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam
title_sort	persepsi masyarakat akademik universiti awam tempatan terhadap sistem perbankan islam
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2004
url	https://etd.uum.edu.my/1453/1/SUZAIDA_BT._BAKAR.pdf https://etd.uum.edu.my/1453/2/1.SUZAIDA_BT._BAKAR.pdf
_version_	1747827148937232384

Persepsi Masyarakat Akademik Universiti Awam Tempatan Terhadap Sistem Perbankan Islam

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