A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC)

Many organizations nowadays more focus and alert on the performance of their organization in order to compete or to become a successful, organized, efficient and effective organization. Balanced Scorecard is one of the techniques of measuring performance. Besides BSC, there are also a lot of perform...

Full description

Saved in:

Bibliographic Details
Main Author:	Umi Syuhairah, Omar
Format:	Thesis
Language:	eng eng
Published:	2004
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/1461/1/UMI_SYUHAIRAH_BT._OMAR.pdf https://etd.uum.edu.my/1461/2/1.UMI_SYUHAIRAH_BT._OMAR.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.1461
record_format	uketd_dc
spelling	my-uum-etd.14612013-07-24T12:12:02Z A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC) 2004 Umi Syuhairah, Omar Faculty of Information Technology Faculty of Information Technology HD58.9 Organizational Effectiveness. Many organizations nowadays more focus and alert on the performance of their organization in order to compete or to become a successful, organized, efficient and effective organization. Balanced Scorecard is one of the techniques of measuring performance. Besides BSC, there are also a lot of performance measurement tools available such as Total Quality Management (TQM), Activity Based Costing (ABC), Balanced Scorecard (BSC), Goal-Question-Metric (GCM) and others. Hence, this thesis aims to propose a guideline to build Balanced Scorecard (BSC) framework for Universiti Utara Malaysia Computing Centre (UUMCC). BSC framework has been developed for the future use of Universiti Utara Malaysia Computer Centre (UUMCC). This thesis used a spiral model as methodology to plan, gathered information and implementation. The BSC framework includes the strategic objective, strategic measurement, target and also initiative for UUMCC. A strategy map for UUMCC is also included in this report. Recommendations, future research, and conclusion will be discussed at the end of this study. 2004 Thesis https://etd.uum.edu.my/1461/ https://etd.uum.edu.my/1461/1/UMI_SYUHAIRAH_BT._OMAR.pdf application/pdf eng validuser https://etd.uum.edu.my/1461/2/1.UMI_SYUHAIRAH_BT._OMAR.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. Umi Syuhairah, Omar A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC)
description	Many organizations nowadays more focus and alert on the performance of their organization in order to compete or to become a successful, organized, efficient and effective organization. Balanced Scorecard is one of the techniques of measuring performance. Besides BSC, there are also a lot of performance measurement tools available such as Total Quality Management (TQM), Activity Based Costing (ABC), Balanced Scorecard (BSC), Goal-Question-Metric (GCM) and others. Hence, this thesis aims to propose a guideline to build Balanced Scorecard (BSC) framework for Universiti Utara Malaysia Computing Centre (UUMCC). BSC framework has been developed for the future use of Universiti Utara Malaysia Computer Centre (UUMCC). This thesis used a spiral model as methodology to plan, gathered information and implementation. The BSC framework includes the strategic objective, strategic measurement, target and also initiative for UUMCC. A strategy map for UUMCC is also included in this report. Recommendations, future research, and conclusion will be discussed at the end of this study.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Umi Syuhairah, Omar
author_facet	Umi Syuhairah, Omar
author_sort	Umi Syuhairah, Omar
title	A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC)
title_short	A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC)
title_full	A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC)
title_fullStr	A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC)
title_full_unstemmed	A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC)
title_sort	guideline to build the balanced scorecard framework : a case study at universiti utara malaysia computer centre (uumcc)
granting_institution	Universiti Utara Malaysia
granting_department	Faculty of Information Technology
publishDate	2004
url	https://etd.uum.edu.my/1461/1/UMI_SYUHAIRAH_BT._OMAR.pdf https://etd.uum.edu.my/1461/2/1.UMI_SYUHAIRAH_BT._OMAR.pdf
_version_	1747827150891778048

A Guideline to Build the Balanced Scorecard Framework : A Case Study at Universiti Utara Malaysia Computer Centre (UUMCC)

Similar Items