Kepuasan Pesakit Terhadap Perkhidmatan Hospital

This research is generally used to recognize the patient's satisfaction of the hospital services : Focus study in Jitra Hospital, Kedah Darul Aman. The main problems in the patients such as waiting time, communication time of doctor in treatment room and patient's characteristic are the...

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Main Author:	Zulhai, Mohd. Nor Affendy
Format:	Thesis
Language:	eng eng
Published:	2004
Subjects:	RA410.55 Hospital Care.
Online Access:	https://etd.uum.edu.my/1479/1/ZULHAI_B._MOHD._NOR_AFFENDY.pdf https://etd.uum.edu.my/1479/2/1.ZULHAI_B._MOHD._NOR_AFFENDY.pdf
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id	my-uum-etd.1479
record_format	uketd_dc
spelling	my-uum-etd.14792013-07-24T12:12:08Z Kepuasan Pesakit Terhadap Perkhidmatan Hospital 2004 Zulhai, Mohd. Nor Affendy Faculty of Business Management Faculty of Business Management RA410.55 Hospital Care. This research is generally used to recognize the patient's satisfaction of the hospital services : Focus study in Jitra Hospital, Kedah Darul Aman. The main problems in the patients such as waiting time, communication time of doctor in treatment room and patient's characteristic are the main factors which based on gender. This study also to identify the correlation of age, waiting time and treatment time factors toward the level of patient's satisfaction. Finally, the influence of the factors will be determine whether it is significant with the level of patient's satisfaction toward the hospital services. The research data which involved of 361 respondents was collected in the Emergency Unit of Jitra Hospital. Systematic random sampling technique and a set of questionnaire by post was used. Then, five hypothesis was analysed through SPSS by using descriptive statistics, T-test, correlation test and linear regression test to find out the significant of the variables factors. The findings showed that the variables factors are correlated and significantly influenced with the level of patient's satisfaction but not determined the difference of satisfaction between gender. This analysis concluded the treatment time factor was the most critical and important than others. If more time used in treatment, the patients more satisfied. Furthermore, this research proposed that the hospital management especially the doctors will be careful and sensitive in term to improve and increase communication quality and satisfaction with the patients in the hospital's treatment room. 2004 Thesis https://etd.uum.edu.my/1479/ https://etd.uum.edu.my/1479/1/ZULHAI_B._MOHD._NOR_AFFENDY.pdf application/pdf eng validuser https://etd.uum.edu.my/1479/2/1.ZULHAI_B._MOHD._NOR_AFFENDY.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	RA410.55 Hospital Care.
spellingShingle	RA410.55 Hospital Care. Zulhai, Mohd. Nor Affendy Kepuasan Pesakit Terhadap Perkhidmatan Hospital
description	This research is generally used to recognize the patient's satisfaction of the hospital services : Focus study in Jitra Hospital, Kedah Darul Aman. The main problems in the patients such as waiting time, communication time of doctor in treatment room and patient's characteristic are the main factors which based on gender. This study also to identify the correlation of age, waiting time and treatment time factors toward the level of patient's satisfaction. Finally, the influence of the factors will be determine whether it is significant with the level of patient's satisfaction toward the hospital services. The research data which involved of 361 respondents was collected in the Emergency Unit of Jitra Hospital. Systematic random sampling technique and a set of questionnaire by post was used. Then, five hypothesis was analysed through SPSS by using descriptive statistics, T-test, correlation test and linear regression test to find out the significant of the variables factors. The findings showed that the variables factors are correlated and significantly influenced with the level of patient's satisfaction but not determined the difference of satisfaction between gender. This analysis concluded the treatment time factor was the most critical and important than others. If more time used in treatment, the patients more satisfied. Furthermore, this research proposed that the hospital management especially the doctors will be careful and sensitive in term to improve and increase communication quality and satisfaction with the patients in the hospital's treatment room.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Zulhai, Mohd. Nor Affendy
author_facet	Zulhai, Mohd. Nor Affendy
author_sort	Zulhai, Mohd. Nor Affendy
title	Kepuasan Pesakit Terhadap Perkhidmatan Hospital
title_short	Kepuasan Pesakit Terhadap Perkhidmatan Hospital
title_full	Kepuasan Pesakit Terhadap Perkhidmatan Hospital
title_fullStr	Kepuasan Pesakit Terhadap Perkhidmatan Hospital
title_full_unstemmed	Kepuasan Pesakit Terhadap Perkhidmatan Hospital
title_sort	kepuasan pesakit terhadap perkhidmatan hospital
granting_institution	Universiti Utara Malaysia
granting_department	Faculty of Business Management
publishDate	2004
url	https://etd.uum.edu.my/1479/1/ZULHAI_B._MOHD._NOR_AFFENDY.pdf https://etd.uum.edu.my/1479/2/1.ZULHAI_B._MOHD._NOR_AFFENDY.pdf
_version_	1747827155301040128

Kepuasan Pesakit Terhadap Perkhidmatan Hospital

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