TQM Awareness among Civil Servants in the Education Sector

This study attempts to investigate the correlation of TQM awareness among the civil servants in the State Education Headquarters in Kuching, Sarawak. Specifically, the study attempted to find out the relationship between the TQM awareness with the gender, age, ethnic group, marital status, education...

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Main Author:	Gandil, Leslie Tawan
Format:	Thesis
Language:	eng eng
Published:	1996
Subjects:	JF Political institutions (General)
Online Access:	https://etd.uum.edu.my/1494/1/Gandil%2C_Leslie_Tawan_%281996%29.pdf https://etd.uum.edu.my/1494/2/Gandil_Leslie_Tawan.pdf
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id	my-uum-etd.1494
record_format	uketd_dc
spelling	my-uum-etd.14942013-07-24T12:12:11Z TQM Awareness among Civil Servants in the Education Sector 1996 Gandil, Leslie Tawan Sekolah Siswazah Graduate School JF Political institutions (General) This study attempts to investigate the correlation of TQM awareness among the civil servants in the State Education Headquarters in Kuching, Sarawak. Specifically, the study attempted to find out the relationship between the TQM awareness with the gender, age, ethnic group, marital status, education qualification, job position, length of service and department sector/section of the respondents. The units of analysis were the staff of the education department from all eight sectors and sections, male and female. The research methodology utilised was a survey based on a personally distributed questionnaire which incorporately ued Likert Scales. The resultant information was analysed by applying the statistical tools and techniques including t-Test, one-way ANOVA, Pearson Correlation Analysis and Multiple Regression to determine the significance of the relationship of the items under investigation with TQM awareness. The study was motivated by the interest of the researcher following the introduction of TQM in the civil service since 1992. The TQM principles emphasized in the circular were: (1) Top management support, (2) Strategic Quality Planning, (3) Customer focus, (4) Teamwork, (5) Training and recognition, (6) Performance measurement, and (7) Quality assurance. The major findings of the study revealed that there was no difference in the TQM awareness perceived by male and female staff. The findings further showed that the staff perceived equal TQM awareness irrespective of their age, ethnic group, marital status, length of service and departmental sectors/sections they belonged to. However, the educational qualification and job position of the respondents did indicate a positive and significant relationship with the TQM awareness. The findings further elaborated that all the seven TQM principles had shown positive and significant correlation with the TQM awareness. The best predictor of the TQM awareness as team work followed by (in order) customer focus, quality assurance, training and recognition, strategic quality planning, performance measurement and top management support. The findings concluded that educational qualification and job positions were inter-related. Those who were graduates held the post of at least lower management. Generally, it was this management group that showed positive TQM awareness with respect to their educational qualification and job position in the department. 1996 Thesis https://etd.uum.edu.my/1494/ https://etd.uum.edu.my/1494/1/Gandil%2C_Leslie_Tawan_%281996%29.pdf application/pdf eng validuser https://etd.uum.edu.my/1494/2/Gandil_Leslie_Tawan.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	JF Political institutions (General)
spellingShingle	JF Political institutions (General) Gandil, Leslie Tawan TQM Awareness among Civil Servants in the Education Sector
description	This study attempts to investigate the correlation of TQM awareness among the civil servants in the State Education Headquarters in Kuching, Sarawak. Specifically, the study attempted to find out the relationship between the TQM awareness with the gender, age, ethnic group, marital status, education qualification, job position, length of service and department sector/section of the respondents. The units of analysis were the staff of the education department from all eight sectors and sections, male and female. The research methodology utilised was a survey based on a personally distributed questionnaire which incorporately ued Likert Scales. The resultant information was analysed by applying the statistical tools and techniques including t-Test, one-way ANOVA, Pearson Correlation Analysis and Multiple Regression to determine the significance of the relationship of the items under investigation with TQM awareness. The study was motivated by the interest of the researcher following the introduction of TQM in the civil service since 1992. The TQM principles emphasized in the circular were: (1) Top management support, (2) Strategic Quality Planning, (3) Customer focus, (4) Teamwork, (5) Training and recognition, (6) Performance measurement, and (7) Quality assurance. The major findings of the study revealed that there was no difference in the TQM awareness perceived by male and female staff. The findings further showed that the staff perceived equal TQM awareness irrespective of their age, ethnic group, marital status, length of service and departmental sectors/sections they belonged to. However, the educational qualification and job position of the respondents did indicate a positive and significant relationship with the TQM awareness. The findings further elaborated that all the seven TQM principles had shown positive and significant correlation with the TQM awareness. The best predictor of the TQM awareness as team work followed by (in order) customer focus, quality assurance, training and recognition, strategic quality planning, performance measurement and top management support. The findings concluded that educational qualification and job positions were inter-related. Those who were graduates held the post of at least lower management. Generally, it was this management group that showed positive TQM awareness with respect to their educational qualification and job position in the department.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Gandil, Leslie Tawan
author_facet	Gandil, Leslie Tawan
author_sort	Gandil, Leslie Tawan
title	TQM Awareness among Civil Servants in the Education Sector
title_short	TQM Awareness among Civil Servants in the Education Sector
title_full	TQM Awareness among Civil Servants in the Education Sector
title_fullStr	TQM Awareness among Civil Servants in the Education Sector
title_full_unstemmed	TQM Awareness among Civil Servants in the Education Sector
title_sort	tqm awareness among civil servants in the education sector
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	1996
url	https://etd.uum.edu.my/1494/1/Gandil%2C_Leslie_Tawan_%281996%29.pdf https://etd.uum.edu.my/1494/2/Gandil_Leslie_Tawan.pdf
_version_	1747827158681649152

TQM Awareness among Civil Servants in the Education Sector

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