Designing and Developing an Online Services System: A Case of Maybank Students' Residential Hall

When internet services became cheap and available in the world, many organizations use it to enhance its benefits and to communicate with users in anywhere and anytime. Because that most universities used the facilities in online services to increase their abilities in organizing work. Online servic...

Full description

Saved in:
Bibliographic Details
Main Author: Al Azawei, Ahmed H. Said
Format: Thesis
Language:eng
eng
Published: 2009
Subjects:
Online Access:https://etd.uum.edu.my/1617/1/Ahmed_H._Said_Al_Azwei.pdf
https://etd.uum.edu.my/1617/2/1.Ahmed_H._Said_Al_Azwei.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.1617
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic TK5101-6720 Telecommunication
spellingShingle TK5101-6720 Telecommunication
Al Azawei, Ahmed H. Said
Designing and Developing an Online Services System: A Case of Maybank Students' Residential Hall
description When internet services became cheap and available in the world, many organizations use it to enhance its benefits and to communicate with users in anywhere and anytime. Because that most universities used the facilities in online services to increase their abilities in organizing work. Online services are not limited to use in the universities for e-learning only. Although, the students who interact with online services increasingly, a common problem is that students online services need more efficient interaction. In other words, the sites lack usability; this research to design and develop an online services system for Maybank Students’ Residential Hall aid to solve this problem and to support the communication between students and residential hall staff.
format Thesis
qualification_name masters
qualification_level Master's degree
author Al Azawei, Ahmed H. Said
author_facet Al Azawei, Ahmed H. Said
author_sort Al Azawei, Ahmed H. Said
title Designing and Developing an Online Services System: A Case of Maybank Students' Residential Hall
title_short Designing and Developing an Online Services System: A Case of Maybank Students' Residential Hall
title_full Designing and Developing an Online Services System: A Case of Maybank Students' Residential Hall
title_fullStr Designing and Developing an Online Services System: A Case of Maybank Students' Residential Hall
title_full_unstemmed Designing and Developing an Online Services System: A Case of Maybank Students' Residential Hall
title_sort designing and developing an online services system: a case of maybank students' residential hall
granting_institution Universiti Utara Malaysia
granting_department College of Arts and Sciences (CAS)
publishDate 2009
url https://etd.uum.edu.my/1617/1/Ahmed_H._Said_Al_Azwei.pdf
https://etd.uum.edu.my/1617/2/1.Ahmed_H._Said_Al_Azwei.pdf
_version_ 1747827177340010496
spelling my-uum-etd.16172022-04-21T01:52:09Z Designing and Developing an Online Services System: A Case of Maybank Students' Residential Hall 2009 Al Azawei, Ahmed H. Said College of Arts and Sciences (CAS) College of Arts and Sciences TK5101-6720 Telecommunication When internet services became cheap and available in the world, many organizations use it to enhance its benefits and to communicate with users in anywhere and anytime. Because that most universities used the facilities in online services to increase their abilities in organizing work. Online services are not limited to use in the universities for e-learning only. Although, the students who interact with online services increasingly, a common problem is that students online services need more efficient interaction. In other words, the sites lack usability; this research to design and develop an online services system for Maybank Students’ Residential Hall aid to solve this problem and to support the communication between students and residential hall staff. 2009 Thesis https://etd.uum.edu.my/1617/ https://etd.uum.edu.my/1617/1/Ahmed_H._Said_Al_Azwei.pdf text eng public https://etd.uum.edu.my/1617/2/1.Ahmed_H._Said_Al_Azwei.pdf text eng public masters masters Universiti Utara Malaysia Allen, K., & Brown, P. (2005). delivering student services online via your online course tool.Aldridge, G. (2004). Managing Large Scale On-Line Systems [Electronic Version]. Retrieved 23/8/2008 from csdl2.computer.org/comp/proceedings/icalt/2001/1013/00/10130011.pdf Al-Mudimigh, A. S. (2007). E-Business Strategy in an Online Banking Services: A Case Study. Journal of Internet Banking and Commerce, 12( 1). Al-Zoubi, S., Alfawaer, Z. M., & Al-Zoubi, M. (2008). Web-based Projects Evaluation Management System. Journal of Computer Science 4 (11): 916-921, 2008.Aissi S., Malu P., & Srinivasan K. (2002). E-Business Process Modeling: The Next Big Step. 35(5).Amer, S. A. (2006). USABILITY OF ONLINE LIBRARY SYSTEMS CASE OF SULTANAH BAHIYAH, UUM. University Utara Malaysia, Kedah.Arteaga, E. L. (2005). History of the Internet [Electronic Version]. Retrieved 24/2/2009 from http://faculty.mdc.edu/earteaga/pdfs/Mod10LectNotes.pdf.Burgstahler, S. (2008) Equal Access: Universal Design of Student Services, retrieved on (8 January 2009) from http://www.washington.edu/doit/Brochures/PDF/equal_access_ss.pdf Bygstad, B., & Sørum, H. (2007). An Instrument for Web Site Evaluation [Electronic Version]. NOKOBIT Retrieved 27-Dec-2008 from http://144.162.197.250/ITCmembersOnly/StudentServices.pdf. Callahan, E., & Koenemann, J. (2000). A Comparative Usability Evaluation of User Interfaces For Online Product Catalogs [Electronic Version] Retrieved 27-Nov-2008 from http://www.ics.uci.edu/~kobsa/courses/ICS280/notes/papers/callahankoenemann.pdf.Chen, M. Y., Kıcıman, E., & Brewer, E. (2003). An Online Evolutionary Approach to Developing Internet Services.Cho, S. M., Kim, H. H., Cha, S. D., & Bae, D. H. (2000). A semantics of sequence diagrams (sequence diagram)Chong, Y. B., & Mulhern, K. (2004). An Evaluation of Microsoft Access as a Records Management Software.92 Crawley, A. (2004). Online Student Services Benefit All Students. Retrieved 28/2/2009, from http://www.studentaffairs.com/ejournal/Winter_2004/OnlineStudentServices.htm Dalziel, C., & Payne, M. (2001). Student Services Retrieved 29-Nov-2008 from http://144.162.197.250/ITCmembersOnly/StudentServices.pdf. Department of Industry, T. a. R., & Ltd, a. T. H. G. P. (2006). On Line Form Usability Design Guidelines. Retrieved 23-Dec-2008 from https://transactions.business.gov.au/smartforms/general%20form%20usability%2 0design%20guidelines%20V1.2.pdf. Field, A. (2006). Reliability Analysis [Electronic Version]. Retrieved 4/4/2009 from http://www.sussex.ac.uk/Users/andyf/reliability.pdf.Gaffney’s , G. (2000). Introduction to Web Usability Mait. (2008). e-Government in Malaysia [Electronic Version], 96. Retrieved 6/3/2009 from http://www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf.Martin, R. C. (2003). UML Tutorial: Part 1 -- Class Diagrams [Electronic Version].Retrieved 13/3/2009 from http://www.objectmentor.com/resources/articles/umlClassDiagrams.pdf.Massey, A. P., Khatri, V., & Montoya-Weiss, M. M. (2008). Online Services, Customer Characteristics and Usability Requirements. Paper presented at the Hawaii International Conference on System Sciences, Hawaii McMahon, P. (005). An Introduction to ASP .NET using Visual Basic .NET.McRae, & Lumsden. (2001). Students services.Murphy, E. z. D., & Bureau, C. (2007). The.Usability Engineering.Behind User- Centered Processes.for.Web.Site Development.Lifecycles. Nusir, M. s. a. (2004). the development of a postgraduate management system University Utara Malaysia, Kedah. Odlyzko, A. (2001). Internet pricing and the history of communications [Electronic Version].Pang, H., Yang, S., & Bian, L. (2008). A Web Services Based Online Training and Exam System.93 Paulsen, M. F. (2002). Online Education Systems: Discussion and Definition of Terms[Electronic Version]. Retrieved 19/3/2009 from www.nettskolen.com/in_english/web_edu.html. Pinhanez, C. (2007). A Services Theory Approach to Online Service Applications[Electronic Version] Retrieved 2-Jan-2009 from http://ieeexplore.ieee.org.eserv.uum.edu.my/stamp/stamp.jsp?arnumber=4278683&isnumber=4278610. Preece, J. (2001). Sociability and usability in online communities: Determining and measuring success. Information Technology Journal, 20, 5, 347-356.Preece, J., Maloney-Krichmar, D. and Abras, C. (2003). History of Emergence of Online Communities [Electronic Version].Project, P. I. A. L. (2002). Getting serious online: As Americans gain experience, they use the Web more at work, write e-mail with more significant content, perform more online transactions, and pursue more serious activity. Pew Internet & American Life Project [On-line]. Available: http://www.pewinternet.org/reports/poc.asp?Report=55 Quatrani, T. (2001). Introduction to the Unified Modeling Language [Electronic Version]. Retrieved 16/3/2009 from http://www.nyu.edu/classes/jcf/g22.2440-001/handouts/intro_rdn.pdf.Rajasekar, S., & Philominathan, P. (2000). Research Methodology [Electronic Version]from http://www.scribd.com/doc/6949151/Research-Methodology. Sridaran R., Padmavathi G., and Iyakutti R. (2009). A Survey of Design Pattern Based Web Applications. JOURNAL OF OBJECT TECHNOLOGY, 8(2).Road, B. (2002). Authentication and Security Mechanisms in ASP.NET Web Applications [Electronic Version]. Retrieved 22/3/2009 from http://documents.iss.net/whitepapers/asp_net_whitepaper.pdf.Sabin, M., & Higgs, B. (2007). Teaching and Learning in Live Online Classrooms [Electronic Version] Retrieved 11-Jan-2009 from http://unhm.unh.edu/pdf/campusconnections/cc-nov2007.pdf. Shiratuddin, N., & Hassan, S. (2003). A Usability Study for Promoting eContent in Higher Education Spencer, G. (2001). Administrative Systems and Online Student Services [Electronic Version]. Retrieved 15/2/2009 from http://net.educause.edu/ir/library/pdf/EDU0195.pdf.94 STUDENT GUIDE 2008/2009 (2008). University Utara Malaysia Student Online Services Guide (2009). [Electronic Version]. Retrieved 3/2/2009 from http://portals.davenport.edu/NR/rdonlyres/EC5F8406-C5A5-481B-B472-881668B53B73/0/SOSGuide0409.pdf. Tate, M., Evermann, J., Hope, B., & Barnes, S. (2007). Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument. IEEE Proceedings of the 40th Hawaii International Conference on System Sciences - 2007, 147b - 147b.Turnera, M., Zhub, F., Kotsiopoulosc, I., Russelld, M., Budgena, D., Bennettb, K., et al.(2004). Using Web Service Technologies to create an Information Broker: An Experience Report. Paper presented at the International Conference on Software Engineering. Uebersax, J. S. (2006). Likert Scales: Dispelling the Confusion. Retrieved 4/4/2009,from http://ourworld.compuserve.com/homepages/jsuebersax/likert.htm UML Use Case Diagrams. (1998). Engineering Notebook.Vaishnavi V & Kuechler B (2004). Design Research in information system [Electronic Version] Retrieved 7-Jan-2009 from http://www.isworld.org/Researchdesign/drisISworld.htm.VanLengen, C. A., & Haney, J. D. (2004). CREATING WEB SERVICES USING ASP.NET.Weerd, I. v. d. (2005). WEM: A Design Method for CMSbased Web Implementations [Electronic Version]. Retrieved 22/3/2009 from http://www.cs.uu.nl/research/techreps/repo/CS-2005/2005-043.pdf.Wilkinson, K. (2005). ORGANIZATIONAL STRUCTURE AND WEB SERVICES: A REALITY CHECK. Journal of Global Business and Technology, 1(2).Yang, J., & Zhao, Q. (2007 ). E-Business in Service: Recent Trend and Development in Online College Textbook Sales. 7( 2). Yu, C. H. (2000). An introduction to computing and interpreting Cronbach Coefficient Alpha in SAS [Electronic Version]. Retrieved 5/4/2009 from http://www2.sas.com/proceedings/sugi26/p246-26.pdf.Zhu, F., Wang, A., & Ju, Y. (2004). A Framework to Develop a University Information Portal [Electronic Version] Retrieved 18-Dec-2008 from http://ieeexplore.ieee.org/stam/stamp.jsp?arnumber=01373422.