Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia

Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia

The purpose of this study is to investigate the correlation between emotional intelligence and conflict management style among the JKR’s staff. This study also aimed at determining whether emotional intelligence dimensions which are intrapersonal skills, interpersonal skills, stress management, adap...

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Main Author: Su Faizah, Sukor
Format: Thesis
Language:eng
eng
Published: 2009
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/1739/1/Su_Faizah_Sukor.pdf
https://etd.uum.edu.my/1739/2/1.Su_Faizah_Sukor.pdf
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id my-uum-etd.1739
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Su Faizah, Sukor
Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia
description The purpose of this study is to investigate the correlation between emotional intelligence and conflict management style among the JKR’s staff. This study also aimed at determining whether emotional intelligence dimensions which are intrapersonal skills, interpersonal skills, stress management, adaptability and general mood predict the variance in conflict management style among the Professional and Management staffs in JKR. Out of 534 questionnaires distributed,only 203 respondents returned the questionnaires. The data was analyzed using ”Statistical Package for Social Science” (SPSS)version 15. The result shows that the level of interpersonal skills and adaptability are high. Analysis using Pearson correlation indicates from all the five dimensions, only three factors in emotional intelligence which are interpersonal skills, adaptability and general mood have a significant correlation with conflict management style. In addition, multiple regression analysis shows that only adaptability and stress management significantly can influence conflict management style with the value of adjusted R2 is 0.221. Therefore, JKR should stress on adaptability and stress management in order to enhance conflict management style among the staff.
format Thesis
qualification_name masters
qualification_level Master's degree
author Su Faizah, Sukor
author_facet Su Faizah, Sukor
author_sort Su Faizah, Sukor
title Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia
title_short Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia
title_full Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia
title_fullStr Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia
title_full_unstemmed Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia
title_sort hubungan antara kecerdasan emosi dengan gaya pengurusan konflik di kalangan kakitangan di jkr malaysia
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2009
url https://etd.uum.edu.my/1739/1/Su_Faizah_Sukor.pdf
https://etd.uum.edu.my/1739/2/1.Su_Faizah_Sukor.pdf
_version_ 1747827197097279488
spelling my-uum-etd.17392013-07-24T12:12:58Z Hubungan antara Kecerdasan Emosi dengan Gaya Pengurusan Konflik di Kalangan Kakitangan di JKR Malaysia 2009 Su Faizah, Sukor College of Business (COB) College of Business HD28-70 Management. Industrial Management The purpose of this study is to investigate the correlation between emotional intelligence and conflict management style among the JKR’s staff. This study also aimed at determining whether emotional intelligence dimensions which are intrapersonal skills, interpersonal skills, stress management, adaptability and general mood predict the variance in conflict management style among the Professional and Management staffs in JKR. Out of 534 questionnaires distributed,only 203 respondents returned the questionnaires. The data was analyzed using ”Statistical Package for Social Science” (SPSS)version 15. The result shows that the level of interpersonal skills and adaptability are high. Analysis using Pearson correlation indicates from all the five dimensions, only three factors in emotional intelligence which are interpersonal skills, adaptability and general mood have a significant correlation with conflict management style. In addition, multiple regression analysis shows that only adaptability and stress management significantly can influence conflict management style with the value of adjusted R2 is 0.221. Therefore, JKR should stress on adaptability and stress management in order to enhance conflict management style among the staff. 2009 Thesis https://etd.uum.edu.my/1739/ https://etd.uum.edu.my/1739/1/Su_Faizah_Sukor.pdf application/pdf eng validuser https://etd.uum.edu.my/1739/2/1.Su_Faizah_Sukor.pdf application/pdf eng public masters masters Universiti Utara Malaysia Ahmad Atory Husain & Malike Brahim (2004). Politik pentadbiran di Malaysia : Penilaian pegawai awam terhadap dasar politik dan kepimpinan nasional.97 -110.Al-Ajmi, R. S. (2007). 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