A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia

This study will determine the level of satisfaction among the UUM students towards the facilities provided such as the sport facilities, accommodation and bus transportation out of all the universities’ facilities. The study was based on a survey carried out from the questionnaire that is administer...

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Main Author:	Roslina, Abdullah
Format:	Thesis
Language:	eng eng
Published:	2009
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/1752/1/Roslina_binti_Abdullah.pdf https://etd.uum.edu.my/1752/2/1.Roslina_binti_Abdullah.pdf
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id	my-uum-etd.1752
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Roslina, Abdullah A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
description	This study will determine the level of satisfaction among the UUM students towards the facilities provided such as the sport facilities, accommodation and bus transportation out of all the universities’ facilities. The study was based on a survey carried out from the questionnaire that is administered involving 51 students. By using the descriptive analysis the level of satisfaction among the students towards the facilities provided are examined. The findings show that the levels of satisfaction among students are mixed. However,majority of students are satisfied with the facilities provided by the university. The findings of this study will help the company or organization or the university to improve their service provided to the students in achieving the students’ satisfaction due to the evaluation of satisfaction level for every variables (facilities).
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Roslina, Abdullah
author_facet	Roslina, Abdullah
author_sort	Roslina, Abdullah
title	A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
title_short	A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
title_full	A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
title_fullStr	A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
title_full_unstemmed	A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
title_sort	descriptive study on students' satisfaction towards the services provided by universiti utara malaysia
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2009
url	https://etd.uum.edu.my/1752/1/Roslina_binti_Abdullah.pdf https://etd.uum.edu.my/1752/2/1.Roslina_binti_Abdullah.pdf
_version_	1776103591774257152
spelling	my-uum-etd.17522023-05-21T00:38:48Z A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia 2009 Roslina, Abdullah College of Business (COB) College of Business HF5001-6182 Business This study will determine the level of satisfaction among the UUM students towards the facilities provided such as the sport facilities, accommodation and bus transportation out of all the universities’ facilities. The study was based on a survey carried out from the questionnaire that is administered involving 51 students. By using the descriptive analysis the level of satisfaction among the students towards the facilities provided are examined. The findings show that the levels of satisfaction among students are mixed. However,majority of students are satisfied with the facilities provided by the university. The findings of this study will help the company or organization or the university to improve their service provided to the students in achieving the students’ satisfaction due to the evaluation of satisfaction level for every variables (facilities). 2009 Thesis https://etd.uum.edu.my/1752/ https://etd.uum.edu.my/1752/1/Roslina_binti_Abdullah.pdf text eng public https://etd.uum.edu.my/1752/2/1.Roslina_binti_Abdullah.pdf text eng public masters masters Universiti Utara Malaysia Abdullah, F. (2006). “Measuring service quality in higher education: three instruments compared”, International Journal of Research Method in Education, Vol. 29 No. 1, pp. 71-89.Aldridge, S. and Rowley, J. (1998), “Measuring customer satisfaction in higher education”, Quality Assurance in Education, Vol. 6 No. 4, pp. 197-204. Astin, A.Korn, W & Green, K(1987),” Retaining And Satisfying Students Educational Record”, 68,36 – 42. Athiyaman, A. 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A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia

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