The Effect of the Internet Banking on Customer Loyalty: A Study among Malaysian Banks

The banking services have been dynamic during the last decade due to the advent of the Internet in banking sector. One of the most vital challenges of the Internet as a service delivery channel is providing and maintaining service quality. Service quality is an input of customer trust which becomes...

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Bibliographic Details
Main Author: Saleh, Abdulbaset Mohamed I.
Format: Thesis
Language:eng
eng
Published: 2009
Subjects:
Online Access:https://etd.uum.edu.my/1779/1/Abdulbased_Mohamed_I._Saleh.pdf
https://etd.uum.edu.my/1779/2/1.Abdulbased_Mohamed_I._Saleh.pdf
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