A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center

Farmers in Perlis are facing some of problems in marketing because they do not have information to market their vegetables and fruits. Thus, they produce vegetables and fruits not according to marketing needs but according to the season. This study tries to guide them to produce products according...

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Main Author:	H. Muragaa, Wisam
Format:	Thesis
Language:	eng eng
Published:	2006
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/1863/1/Wisam_H._Muraga_-_A_design_customer_relationship_management_%28CRM%29_at_Perlis_FAMA_farm_collection_centre.pdf https://etd.uum.edu.my/1863/2/Wisam_H._Muraga_-_A_design_customer_relationship_management_%28CRM%29_at_Perlis_FAMA_farm_collection_centre.pdf
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id	my-uum-etd.1863
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business H. Muragaa, Wisam A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
description	Farmers in Perlis are facing some of problems in marketing because they do not have information to market their vegetables and fruits. Thus, they produce vegetables and fruits not according to marketing needs but according to the season. This study tries to guide them to produce products according to marketing needs through the web based that they can interact with it all the day within all the week.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	H. Muragaa, Wisam
author_facet	H. Muragaa, Wisam
author_sort	H. Muragaa, Wisam
title	A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
title_short	A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
title_full	A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
title_fullStr	A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
title_full_unstemmed	A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
title_sort	design customer relationship management (crm) at perlis fama collection center
granting_institution	Universiti Utara Malaysia
granting_department	Faculty of Information Technology
publishDate	2006
url	https://etd.uum.edu.my/1863/1/Wisam_H._Muraga_-_A_design_customer_relationship_management_%28CRM%29_at_Perlis_FAMA_farm_collection_centre.pdf https://etd.uum.edu.my/1863/2/Wisam_H._Muraga_-_A_design_customer_relationship_management_%28CRM%29_at_Perlis_FAMA_farm_collection_centre.pdf
_version_	1747827220653539328
spelling	my-uum-etd.18632013-07-24T12:13:28Z A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center 2006 H. Muragaa, Wisam Faculty of Information Technology Graduate School HF5001-6182 Business Farmers in Perlis are facing some of problems in marketing because they do not have information to market their vegetables and fruits. Thus, they produce vegetables and fruits not according to marketing needs but according to the season. This study tries to guide them to produce products according to marketing needs through the web based that they can interact with it all the day within all the week. 2006 Thesis https://etd.uum.edu.my/1863/ https://etd.uum.edu.my/1863/1/Wisam_H._Muraga_-_A_design_customer_relationship_management_%28CRM%29_at_Perlis_FAMA_farm_collection_centre.pdf application/pdf eng validuser https://etd.uum.edu.my/1863/2/Wisam_H._Muraga_-_A_design_customer_relationship_management_%28CRM%29_at_Perlis_FAMA_farm_collection_centre.pdf application/pdf eng public masters masters Universiti Utara Malaysia Alexander S. & Dieter M. 2004. Citizens preferences towards one-stop government.ACM International Conference Proceeding Series Proceedings of the 2004 annual national conference on Digital government research. Seattle WA. Pg 1-3. Bauer, H.H., Grether, M. and Leach, M. (2002), "Building customer relations over the internet", Industrial Marketing Management, Vol.31 No.2, pp. 155 Fred Wiersema, 1998, Customer Intimacy. Harvard Business Review 63 (November/December 1998) 120-128. Malaysian 9th Plan. 2006, Economic Planning Unit Prime Minister's Department. Putrajaya. H.Goedvolk, H. Bruin & D.Rijsenbrij. (2002). Integrated Architectural Design of Business and Information Systems. Journal of Information System. pg 234-245. Hee Wong Kim & Shan L Pan (2006). Towards a Process Model of Information Systems Implementation: The Case of Customer Relationship Management (CRM). The DATA BASE for Advances in Information Systems - Winter 2006 (Vol. 37). Pg 59-67. Hugh. J. W.& Linda V.2002. Customer relationship management at Hurrah's entertainment. Decision Making Support System Journal. January 2002. Pg 157-172. Nicholas C Ramano & Jerry Fajermestad. 2003. Electronic Commerce Customer Relationship Management: A Research Agenda. Information and Technology Management Journals. (Yol. 4). Page 233-258 Ingram, T.N., LaForge, R.W. and Leigh, T.W. (2002), "Selling in the new millennium: a joint agenda", Industrial Marketing Management, Vol. 31 No. 7, pp. 559-67. Kincaid, J.W. (2003), Customer Relationship Management: Getting it Right!, Prentice-Hall PTR, Upper Saddle River,NJ. Ling, R. and Yen, D.C. (2001), "Customer relationship management: an analysis framework and implementation strategies", Journal of Computer Information Systems, Vol. 41 No. 3, pp. 82-97. Parvatiyar, A. and Sheth, J.N. (200l),"Customer relationship management: emerging practice, process, and discipline", Journal of Economic & Social Research, Vol. 3 NO.2, pp. 1-34. Russell-Jones, N. (2002), Customer Relationship Management, Financial World Publishing, Canterbury. Ryals, L. and Knox, S. (200I), "Cross-functional issues in the implementation of relationship Marketing through customer relationship management", European Management Journal, Vol. 19 No. 5, pp. 534-42. S. Ganapathy, C. Ranganathan, & B. Sankaranarayanan (2004). Visualization strategies and tools for enhancing customer relationship management. Communication of The ACM. November 2004. Vol. 47 (No.11). Pg 92-100 Swift, R.S. (2001), Accelerating Customer Relationships Using CRM and Relationship Technologies, Prentice-Hall PTR, Upper Saddle River, NJ. Vishnavi & Knechler (2006). Design Research in information system. Retrieved June 15, 2006. West, J. (2001), "Customer relationship management and you", IIE Solutions, Vol. 33 No. 4, pp. 34-7. Xu, Y., Yen, D.C., Lin, B. and Chou, D.C. (2002), "Adopting customer relationship management technology", Industrial Management & Data Systems, Vol. 102 Nos 819, pp. 442-52. Yelkur, R. (2000),"Customer satisfaction and the services marketing mix", Services Marketing Quarterly, Vol.21 No. 1,

A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center

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