Web-Base Help Desk System for Telecenter

Help Desk System is an integral part of many organizations that must support products or services. In the complex help desk environment, analysts with varying skill levels rely on their expertise as well as systems, tools, and repositories to answer a range of problems.Telecentre (TC) often needs su...

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Main Author:	Glood, Salih H.
Format:	Thesis
Language:	eng eng
Published:	2009
Subjects:	QA76 Computer software
Online Access:	https://etd.uum.edu.my/1928/1/Salih_H._Glood.pdf https://etd.uum.edu.my/1928/2/1.Salih_H._Glood.pdf
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id	my-uum-etd.1928
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	QA76 Computer software
spellingShingle	QA76 Computer software Glood, Salih H. Web-Base Help Desk System for Telecenter
description	Help Desk System is an integral part of many organizations that must support products or services. In the complex help desk environment, analysts with varying skill levels rely on their expertise as well as systems, tools, and repositories to answer a range of problems.Telecentre (TC) often needs support to address problems faced in their daily routine, and it is expensive to call or ask for visits from the stakeholders. Hence, the study will propose a web based Help Desk System for the telecentre to provide administrator with the appropriate details relevant to their requirements. The study will follow the Spiral development model.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Glood, Salih H.
author_facet	Glood, Salih H.
author_sort	Glood, Salih H.
title	Web-Base Help Desk System for Telecenter
title_short	Web-Base Help Desk System for Telecenter
title_full	Web-Base Help Desk System for Telecenter
title_fullStr	Web-Base Help Desk System for Telecenter
title_full_unstemmed	Web-Base Help Desk System for Telecenter
title_sort	web-base help desk system for telecenter
granting_institution	Universiti Utara Malaysia
granting_department	College of Arts and Sciences (CAS)
publishDate	2009
url	https://etd.uum.edu.my/1928/1/Salih_H._Glood.pdf https://etd.uum.edu.my/1928/2/1.Salih_H._Glood.pdf
_version_	1747827234593308672
spelling	my-uum-etd.19282013-07-24T12:13:46Z Web-Base Help Desk System for Telecenter 2009 Glood, Salih H. College of Arts and Sciences (CAS) College of Arts and Sciences QA76 Computer software Help Desk System is an integral part of many organizations that must support products or services. In the complex help desk environment, analysts with varying skill levels rely on their expertise as well as systems, tools, and repositories to answer a range of problems.Telecentre (TC) often needs support to address problems faced in their daily routine, and it is expensive to call or ask for visits from the stakeholders. Hence, the study will propose a web based Help Desk System for the telecentre to provide administrator with the appropriate details relevant to their requirements. 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Web-Base Help Desk System for Telecenter

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