An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction

The study examines the relationship between the bank selection criteria and the Islamic bank customer satisfaction. The bank selection criteria is directly link to the possible good perception on the good quality of service provided by the Islamic banks which also related to the high level of bank c...

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Main Author:	Elkader, Moulay Omar Abd
Format:	Thesis
Language:	eng eng
Published:	2009
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/2071/1/Moulay_Omar_Abd_Elkader.pdf https://etd.uum.edu.my/2071/2/1.Moulay_Omar_Abd_Elkader.pdf
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id	my-uum-etd.2071
record_format	uketd_dc
spelling	my-uum-etd.20712013-07-24T12:14:16Z An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction 2009 Elkader, Moulay Omar Abd Minai, Mohd Sobri College of Business (COB) College of Business HG Finance The study examines the relationship between the bank selection criteria and the Islamic bank customer satisfaction. The bank selection criteria is directly link to the possible good perception on the good quality of service provided by the Islamic banks which also related to the high level of bank customer satisfaction in addressing the preference of the customers . The bank selection criteria is very important for their future expansion and commitment. The bank can use such information to strengthen their services, planning for capture the markets, out of many factors being theorized to have link with bank selection criteria, it is infesting to observe that today's customers ( within the context of this study) are after higher rate of return.the other factors such as Islamic principle, location and recommendation do not really effecting to bank selection criteria. It is suggestion that the Islamic bank should focus more on objective factors, such as providing competitive rate of return,in trying to attract and retain customers. 2009 Thesis https://etd.uum.edu.my/2071/ https://etd.uum.edu.my/2071/1/Moulay_Omar_Abd_Elkader.pdf application/pdf eng validuser https://etd.uum.edu.my/2071/2/1.Moulay_Omar_Abd_Elkader.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Minai, Mohd Sobri
topic	HG Finance
spellingShingle	HG Finance Elkader, Moulay Omar Abd An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction
description	The study examines the relationship between the bank selection criteria and the Islamic bank customer satisfaction. The bank selection criteria is directly link to the possible good perception on the good quality of service provided by the Islamic banks which also related to the high level of bank customer satisfaction in addressing the preference of the customers . The bank selection criteria is very important for their future expansion and commitment. The bank can use such information to strengthen their services, planning for capture the markets, out of many factors being theorized to have link with bank selection criteria, it is infesting to observe that today's customers ( within the context of this study) are after higher rate of return.the other factors such as Islamic principle, location and recommendation do not really effecting to bank selection criteria. It is suggestion that the Islamic bank should focus more on objective factors, such as providing competitive rate of return,in trying to attract and retain customers.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Elkader, Moulay Omar Abd
author_facet	Elkader, Moulay Omar Abd
author_sort	Elkader, Moulay Omar Abd
title	An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction
title_short	An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction
title_full	An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction
title_fullStr	An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction
title_full_unstemmed	An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction
title_sort	examination on the relationship between bank selection criteria and the islamic banking customer satisfaction
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2009
url	https://etd.uum.edu.my/2071/1/Moulay_Omar_Abd_Elkader.pdf https://etd.uum.edu.my/2071/2/1.Moulay_Omar_Abd_Elkader.pdf
_version_	1747827257730138112

An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction

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