A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel

The purpose of this study was to investigate the factors affecting job satisfaction at Tang Dynasty Hotel in China. In this study, I only refered a case study, because the Tang Dynasty Hotel is the five-star hotel in Xi'an in China, a total of 12 departments, a total of more than 300 employees...

Full description

Saved in:

Bibliographic Details
Main Author:	Ma, Liang
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/2119/1/Ma_Liang.pdf https://etd.uum.edu.my/2119/2/1.Ma_Liang.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.2119
record_format	uketd_dc
spelling	my-uum-etd.21192013-07-24T12:14:30Z A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel 2010 Ma, Liang Darus , Amer College of Business (COB) College of Business HF5549-5549.5 Personnel Management. Employment The purpose of this study was to investigate the factors affecting job satisfaction at Tang Dynasty Hotel in China. In this study, I only refered a case study, because the Tang Dynasty Hotel is the five-star hotel in Xi'an in China, a total of 12 departments, a total of more than 300 employees. The data was collected and administered by means of by Smith,Kendall & Hullin, as Job Descriptive Index(JDI). The study showed that organizational factors such as job itself, work environment, and interpersonal relationship influenced employee job satisfaction in Tang Dynasty Hotel. On the other way round, it was found out that salary and promotion did not really determine the employee's perceived job satisfaction. My case study might be based on effective organizational performance in the Tang Dynasty hotel in China, the hotel employees need to be motivated in terms of the nature of the job, the working environment and interpersonal relationship among the workers. There is need for improvement in these three areas. The findings of this study is of immense benefits to the Tang Dynasty Hotel in China and will enable them to gain better competitive advantage to be able to compete among international five star hotel since the findings will assist the hotel organization to know the best way of satisfying the employees. 2010 Thesis https://etd.uum.edu.my/2119/ https://etd.uum.edu.my/2119/1/Ma_Liang.pdf application/pdf eng validuser https://etd.uum.edu.my/2119/2/1.Ma_Liang.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Darus , Amer
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Ma, Liang A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel
description	The purpose of this study was to investigate the factors affecting job satisfaction at Tang Dynasty Hotel in China. In this study, I only refered a case study, because the Tang Dynasty Hotel is the five-star hotel in Xi'an in China, a total of 12 departments, a total of more than 300 employees. The data was collected and administered by means of by Smith,Kendall & Hullin, as Job Descriptive Index(JDI). The study showed that organizational factors such as job itself, work environment, and interpersonal relationship influenced employee job satisfaction in Tang Dynasty Hotel. On the other way round, it was found out that salary and promotion did not really determine the employee's perceived job satisfaction. My case study might be based on effective organizational performance in the Tang Dynasty hotel in China, the hotel employees need to be motivated in terms of the nature of the job, the working environment and interpersonal relationship among the workers. There is need for improvement in these three areas. The findings of this study is of immense benefits to the Tang Dynasty Hotel in China and will enable them to gain better competitive advantage to be able to compete among international five star hotel since the findings will assist the hotel organization to know the best way of satisfying the employees.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Ma, Liang
author_facet	Ma, Liang
author_sort	Ma, Liang
title	A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel
title_short	A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel
title_full	A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel
title_fullStr	A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel
title_full_unstemmed	A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel
title_sort	study on factors influencing hotel employee's job satisfaction: a case study of tang dynasty hotel
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2010
url	https://etd.uum.edu.my/2119/1/Ma_Liang.pdf https://etd.uum.edu.my/2119/2/1.Ma_Liang.pdf
_version_	1747827269152276480

A Study on Factors Influencing Hotel Employee's Job Satisfaction: A Case Study of Tang Dynasty Hotel

Similar Items