A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department

The use of information technology has been one of the core elements in transforming the way government interacts with its citizens. Mobile government and the delivery of e-services from government are changing the way government governs and interacts with its citizenry. This study was implemented to...

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Main Author:	Sayed, Raja R. H.
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	TK6570 Mobile Communication System. HE Transportation and Communications
Online Access:	https://etd.uum.edu.my/2151/1/Raja_R._H._Sayed.pdf https://etd.uum.edu.my/2151/2/1.Raja_R._H._Sayed.pdf
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id	my-uum-etd.2151
record_format	uketd_dc
spelling	my-uum-etd.21512013-07-24T12:14:39Z A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department 2010-05 Sayed, Raja R. H. Ghazali, Osman College of Arts and Sciences (CAS) College of Arts and Sciences TK6570 Mobile Communication System. HE Transportation and Communications The use of information technology has been one of the core elements in transforming the way government interacts with its citizens. Mobile government and the delivery of e-services from government are changing the way government governs and interacts with its citizenry. This study was implemented to create a new channel in Malaysia between the Malaysian government and its citizens and residents, to be more interactive with the delivery of e-services from the perspective of the direct service provider. The study examines the current state and the willingness of some developed countries to implement more interactive mobile portal for the delivery of e-services. E-services are present but the sophistication is still in its infancy when used by un-developed countries. Un-developed countries only provide published information and downloadable forms. Most un-developed countries portals provides only one way of communications, all of them still in the basic level of electronic interaction. Delivery of e-services for those countries is far from being mastered by the services provider. It's particularly lacking attention on making the services more interactive. Therefore, there are needs to develop and implement more effective two way of communication between the service providers "Government Ministries" in Malaysia and the users "Citizens". 2010-05 Thesis https://etd.uum.edu.my/2151/ https://etd.uum.edu.my/2151/1/Raja_R._H._Sayed.pdf application/pdf eng validuser https://etd.uum.edu.my/2151/2/1.Raja_R._H._Sayed.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ghazali, Osman
topic	TK6570 Mobile Communication System. HE Transportation and Communications
spellingShingle	TK6570 Mobile Communication System. HE Transportation and Communications Sayed, Raja R. H. A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department
description	The use of information technology has been one of the core elements in transforming the way government interacts with its citizens. Mobile government and the delivery of e-services from government are changing the way government governs and interacts with its citizenry. This study was implemented to create a new channel in Malaysia between the Malaysian government and its citizens and residents, to be more interactive with the delivery of e-services from the perspective of the direct service provider. The study examines the current state and the willingness of some developed countries to implement more interactive mobile portal for the delivery of e-services. E-services are present but the sophistication is still in its infancy when used by un-developed countries. Un-developed countries only provide published information and downloadable forms. Most un-developed countries portals provides only one way of communications, all of them still in the basic level of electronic interaction. Delivery of e-services for those countries is far from being mastered by the services provider. It's particularly lacking attention on making the services more interactive. Therefore, there are needs to develop and implement more effective two way of communication between the service providers "Government Ministries" in Malaysia and the users "Citizens".
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Sayed, Raja R. H.
author_facet	Sayed, Raja R. H.
author_sort	Sayed, Raja R. H.
title	A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department
title_short	A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department
title_full	A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department
title_fullStr	A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department
title_full_unstemmed	A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department
title_sort	mobile government portal for driving services in the malaysian roads and transports department
granting_institution	Universiti Utara Malaysia
granting_department	College of Arts and Sciences (CAS)
publishDate	2010
url	https://etd.uum.edu.my/2151/1/Raja_R._H._Sayed.pdf https://etd.uum.edu.my/2151/2/1.Raja_R._H._Sayed.pdf
_version_	1747827276966264832

A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department

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