Services Quality of Islamic Banking: An Investigation in Tripoli, Libya

The objective of this study is to examine the influence of service quality dimensions namely, tangibility,reliability, responsiveness, assurance, and empathy, of Islamic banking on customer satisfaction. Questionnaires are designed and distributed to customers of an Islamic bank in Tripoli, Libya. M...

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Bibliographic Details
Main Author:	Abuhelgha, Suhaib
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/2212/1/Suhaib_Abuhelgha.pdf https://etd.uum.edu.my/2212/2/1.Suhaib_Abuhelgha.pdf
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id	my-uum-etd.2212
record_format	uketd_dc
spelling	my-uum-etd.22122022-04-21T06:30:19Z Services Quality of Islamic Banking: An Investigation in Tripoli, Libya 2010-05-20 Abuhelgha, Suhaib Ahmad, Norafifah College of Business (COB) College of Business HG Finance The objective of this study is to examine the influence of service quality dimensions namely, tangibility,reliability, responsiveness, assurance, and empathy, of Islamic banking on customer satisfaction. Questionnaires are designed and distributed to customers of an Islamic bank in Tripoli, Libya. Multivariate statistical analysis is performed to analyze the data of this study. The results of the regression analyses indicate that all of the five hypotheses tested are supported. There is a positive effect and significant relationships between the five dimensions of service quality and customer satisfaction. The direct positive and significant relationships confirm the influence of service quality on customer satisfaction of the Islamic bank in Tripoli, Libya. 2010-05 Thesis https://etd.uum.edu.my/2212/ https://etd.uum.edu.my/2212/1/Suhaib_Abuhelgha.pdf text eng public https://etd.uum.edu.my/2212/2/1.Suhaib_Abuhelgha.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ahmad, Norafifah
topic	HG Finance
spellingShingle	HG Finance Abuhelgha, Suhaib Services Quality of Islamic Banking: An Investigation in Tripoli, Libya
description	The objective of this study is to examine the influence of service quality dimensions namely, tangibility,reliability, responsiveness, assurance, and empathy, of Islamic banking on customer satisfaction. Questionnaires are designed and distributed to customers of an Islamic bank in Tripoli, Libya. Multivariate statistical analysis is performed to analyze the data of this study. The results of the regression analyses indicate that all of the five hypotheses tested are supported. There is a positive effect and significant relationships between the five dimensions of service quality and customer satisfaction. The direct positive and significant relationships confirm the influence of service quality on customer satisfaction of the Islamic bank in Tripoli, Libya.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Abuhelgha, Suhaib
author_facet	Abuhelgha, Suhaib
author_sort	Abuhelgha, Suhaib
title	Services Quality of Islamic Banking: An Investigation in Tripoli, Libya
title_short	Services Quality of Islamic Banking: An Investigation in Tripoli, Libya
title_full	Services Quality of Islamic Banking: An Investigation in Tripoli, Libya
title_fullStr	Services Quality of Islamic Banking: An Investigation in Tripoli, Libya
title_full_unstemmed	Services Quality of Islamic Banking: An Investigation in Tripoli, Libya
title_sort	services quality of islamic banking: an investigation in tripoli, libya
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2010
url	https://etd.uum.edu.my/2212/1/Suhaib_Abuhelgha.pdf https://etd.uum.edu.my/2212/2/1.Suhaib_Abuhelgha.pdf
_version_	1747827291333853184

Services Quality of Islamic Banking: An Investigation in Tripoli, Libya

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