Technology Readiness (TR) towards e-Filing System

This study examines the level of technology readiness (TR) of Malaysian taxpayers towards e-filing system by IRB (the Inland Revenue Board). 200 self-administered questionnaires were distributed to chosen government/semi-government agencies located at Jalan Permatang Pauh and Bandar Baru Perda in P...

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Main Author:	Rizalniyani, Abdul Razak
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	HJ4771.6 Income Tax Tax Returns.
Online Access:	https://etd.uum.edu.my/2235/1/Rizalniyani_Abdul_Razak.pdf https://etd.uum.edu.my/2235/2/1.Rizalniyani_Abdul_Razak.pdf
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id	my-uum-etd.2235
record_format	uketd_dc
spelling	my-uum-etd.22352013-07-24T12:15:02Z Technology Readiness (TR) towards e-Filing System 2010 Rizalniyani, Abdul Razak Ismail, Noor Azizi College of Business (COB) College of Business HJ4771.6 Income Tax. Tax Returns. This study examines the level of technology readiness (TR) of Malaysian taxpayers towards e-filing system by IRB (the Inland Revenue Board). 200 self-administered questionnaires were distributed to chosen government/semi-government agencies located at Jalan Permatang Pauh and Bandar Baru Perda in Pulau Pinang. The survey indicates that Malaysian taxpayers are average in level of TR. They are optimistic towards new technology but less innovative and having some discomfortness when dealing with technology. They are also concern on the level of security of technology such as internet. Besides, this study also examines TR dimension (optimism, innovativeness, discomfort and insecurity) across gender, age and academic background and the result shows no significant differences. The implication of this study suggests that IRB should from time to time increase security level of e-filing in order to protect the information. More trained ground staffs are needed to facilitate taxpayers about the on-line process; and the process must be in simple tasks and commands. Awareness program will increase taxpayers' perception on the benefit of having e-filing and hands-on program will educate taxpayers on how to use e-filing. A sufficient system capacity needed to avoid any congestion in submission during peak period. 2010 Thesis https://etd.uum.edu.my/2235/ https://etd.uum.edu.my/2235/1/Rizalniyani_Abdul_Razak.pdf application/pdf eng validuser https://etd.uum.edu.my/2235/2/1.Rizalniyani_Abdul_Razak.pdf application/pdf eng public http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000759221 masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ismail, Noor Azizi
topic	HJ4771.6 Income Tax Tax Returns.
spellingShingle	HJ4771.6 Income Tax Tax Returns. Rizalniyani, Abdul Razak Technology Readiness (TR) towards e-Filing System
description	This study examines the level of technology readiness (TR) of Malaysian taxpayers towards e-filing system by IRB (the Inland Revenue Board). 200 self-administered questionnaires were distributed to chosen government/semi-government agencies located at Jalan Permatang Pauh and Bandar Baru Perda in Pulau Pinang. The survey indicates that Malaysian taxpayers are average in level of TR. They are optimistic towards new technology but less innovative and having some discomfortness when dealing with technology. They are also concern on the level of security of technology such as internet. Besides, this study also examines TR dimension (optimism, innovativeness, discomfort and insecurity) across gender, age and academic background and the result shows no significant differences. The implication of this study suggests that IRB should from time to time increase security level of e-filing in order to protect the information. More trained ground staffs are needed to facilitate taxpayers about the on-line process; and the process must be in simple tasks and commands. Awareness program will increase taxpayers' perception on the benefit of having e-filing and hands-on program will educate taxpayers on how to use e-filing. A sufficient system capacity needed to avoid any congestion in submission during peak period.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Rizalniyani, Abdul Razak
author_facet	Rizalniyani, Abdul Razak
author_sort	Rizalniyani, Abdul Razak
title	Technology Readiness (TR) towards e-Filing System
title_short	Technology Readiness (TR) towards e-Filing System
title_full	Technology Readiness (TR) towards e-Filing System
title_fullStr	Technology Readiness (TR) towards e-Filing System
title_full_unstemmed	Technology Readiness (TR) towards e-Filing System
title_sort	technology readiness (tr) towards e-filing system
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2010
url	https://etd.uum.edu.my/2235/1/Rizalniyani_Abdul_Razak.pdf https://etd.uum.edu.my/2235/2/1.Rizalniyani_Abdul_Razak.pdf
_version_	1747827296742408192

Technology Readiness (TR) towards e-Filing System

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