Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan

This study aims at finding out the relationship between quality canteen management and customer satisfaction in school. This study is also conducted to find whether customer satisfaction has any relation with demographic element such as sex, age, race, parent’s occupation, amount of money brought t...

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Main Author:	Zamri, Abu Bakar
Format:	Thesis
Language:	eng eng
Published:	2000
Subjects:	LB3401-3495 School hygiene School health services
Online Access:	https://etd.uum.edu.my/230/1/ZAMRI_BIN_ABU_BAKAR_-_Kualiti_pengurusan_kantin_dan_kepuasan_pelanggan.pdf https://etd.uum.edu.my/230/2/1.ZAMRI_BIN_ABU_BAKAR_-_Kualiti_pengurusan_kantin_dan_kepuasan_pelanggan.pdf
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id	my-uum-etd.230
record_format	uketd_dc
spelling	my-uum-etd.2302022-06-07T04:51:32Z Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan 2000 Zamri, Abu Bakar Sekolah Siswazah Sekolah Siswazah LB3401-3495 School hygiene. School health services This study aims at finding out the relationship between quality canteen management and customer satisfaction in school. This study is also conducted to find whether customer satisfaction has any relation with demographic element such as sex, age, race, parent’s occupation, amount of money brought to school and amount of money spent in school. The independent variables involves price of food, cleanliness, hospitality, kitchen utensils and type of food and drinks. This study is a quantitative study that is conducted in four schools in the areas of Parit Buntar in Perak. The study is carried out for three months on 120 respondents using questionnaires. Statistical analysis and hypothesis testing using T-test, ANOVA, Pearson Correlation and Multiple Regression showed several results. Students of different race showed significant differences with the level of customer’s satisfaction towards canteen service. All of the independent variables that have been studied have shown significant correlation with student satisfaction as customer towards canteen service. Independent variables such as price of food, hospitality and kitchen utensils can be used to forecast or has significant influence on student satisfaction as customer toward canteen service. 2000 Thesis https://etd.uum.edu.my/230/ https://etd.uum.edu.my/230/1/ZAMRI_BIN_ABU_BAKAR_-_Kualiti_pengurusan_kantin_dan_kepuasan_pelanggan.pdf text eng public https://etd.uum.edu.my/230/2/1.ZAMRI_BIN_ABU_BAKAR_-_Kualiti_pengurusan_kantin_dan_kepuasan_pelanggan.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	LB3401-3495 School hygiene School health services
spellingShingle	LB3401-3495 School hygiene School health services Zamri, Abu Bakar Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan
description	This study aims at finding out the relationship between quality canteen management and customer satisfaction in school. This study is also conducted to find whether customer satisfaction has any relation with demographic element such as sex, age, race, parent’s occupation, amount of money brought to school and amount of money spent in school. The independent variables involves price of food, cleanliness, hospitality, kitchen utensils and type of food and drinks. This study is a quantitative study that is conducted in four schools in the areas of Parit Buntar in Perak. The study is carried out for three months on 120 respondents using questionnaires. Statistical analysis and hypothesis testing using T-test, ANOVA, Pearson Correlation and Multiple Regression showed several results. Students of different race showed significant differences with the level of customer’s satisfaction towards canteen service. All of the independent variables that have been studied have shown significant correlation with student satisfaction as customer towards canteen service. Independent variables such as price of food, hospitality and kitchen utensils can be used to forecast or has significant influence on student satisfaction as customer toward canteen service.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Zamri, Abu Bakar
author_facet	Zamri, Abu Bakar
author_sort	Zamri, Abu Bakar
title	Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan
title_short	Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan
title_full	Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan
title_fullStr	Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan
title_full_unstemmed	Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan
title_sort	kualiti pengurusan kantin dan kepuasan pelanggan
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2000
url	https://etd.uum.edu.my/230/1/ZAMRI_BIN_ABU_BAKAR_-_Kualiti_pengurusan_kantin_dan_kepuasan_pelanggan.pdf https://etd.uum.edu.my/230/2/1.ZAMRI_BIN_ABU_BAKAR_-_Kualiti_pengurusan_kantin_dan_kepuasan_pelanggan.pdf
_version_	1747826866153062400

Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan

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