Performance Measurement In ISO And Non-ISO Companies : A Comparative Study

This is a study, which aims to identify the performance measurement generally used in ISO-certified and non-IS0 certified companies. Using case study approach, the specific objective is to see wether or not the measures differ. There are five parts dimensions that have been studied. They are Relati...

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Main Author:	Zureen, Hashim
Format:	Thesis
Language:	eng eng
Published:	2000
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/233/1/ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf https://etd.uum.edu.my/233/2/1.ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf
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id	my-uum-etd.233
record_format	uketd_dc
spelling	my-uum-etd.2332022-06-07T04:52:33Z Performance Measurement In ISO And Non-ISO Companies : A Comparative Study 2000 Zureen, Hashim Sekolah Siswazah Sekolah Siswazah HF5549-5549.5 Personnel Management. Employment This is a study, which aims to identify the performance measurement generally used in ISO-certified and non-IS0 certified companies. Using case study approach, the specific objective is to see wether or not the measures differ. There are five parts dimensions that have been studied. They are Relative Importance of Non-Financial Indicator (NFI) to Financial Indicator (FI) in Relation to Performance Dimension, Frequency of NFI Usage, Performance Attained During The Period, Perceived Importance of Performance and Assessment of Importance of Quality Criteria. Data was collected using questionnaire mailed to the respondents. The respondents are large companies members of the Malaysian International Chamber of Commerce & Industry (MICCI), which manufactures semiconductor. Three of the companies have obtained ISO-certification and three have not. Descriptive Analysis was used to analyze the data. The findings of the study showed that there were no notable differences exist in the five dimensions studied between ISO and non-ISO-certified companies. The findings of this study shows that ISO certification does not contribute to the existence of differences in usage of financial indicator (FI) and NFI. This is because the firms involved in the study are members of the MICCI and have substantial business internationally. Thus, this position have generated the need to use the most suitable and updated set of performance measures suitable to their international business needs. ISO is more used as a marketing tool. 2000 Thesis https://etd.uum.edu.my/233/ https://etd.uum.edu.my/233/1/ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf text eng public https://etd.uum.edu.my/233/2/1.ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Zureen, Hashim Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
description	This is a study, which aims to identify the performance measurement generally used in ISO-certified and non-IS0 certified companies. Using case study approach, the specific objective is to see wether or not the measures differ. There are five parts dimensions that have been studied. They are Relative Importance of Non-Financial Indicator (NFI) to Financial Indicator (FI) in Relation to Performance Dimension, Frequency of NFI Usage, Performance Attained During The Period, Perceived Importance of Performance and Assessment of Importance of Quality Criteria. Data was collected using questionnaire mailed to the respondents. The respondents are large companies members of the Malaysian International Chamber of Commerce & Industry (MICCI), which manufactures semiconductor. Three of the companies have obtained ISO-certification and three have not. Descriptive Analysis was used to analyze the data. The findings of the study showed that there were no notable differences exist in the five dimensions studied between ISO and non-ISO-certified companies. The findings of this study shows that ISO certification does not contribute to the existence of differences in usage of financial indicator (FI) and NFI. This is because the firms involved in the study are members of the MICCI and have substantial business internationally. Thus, this position have generated the need to use the most suitable and updated set of performance measures suitable to their international business needs. ISO is more used as a marketing tool.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Zureen, Hashim
author_facet	Zureen, Hashim
author_sort	Zureen, Hashim
title	Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_short	Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_full	Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_fullStr	Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_full_unstemmed	Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_sort	performance measurement in iso and non-iso companies : a comparative study
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2000
url	https://etd.uum.edu.my/233/1/ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf https://etd.uum.edu.my/233/2/1.ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf
_version_	1747826866891259904

Performance Measurement In ISO And Non-ISO Companies : A Comparative Study

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