Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company

An electronic record is one of the tools to support the core of business process in the organization. However, Perodua Company doesn't have any system to manage their dealer's intake data report. Unfortunately, Market Service Department has faced many problems managing their dealer's...

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Main Author:	Norwahidah, Hj. Rafiee
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	QA71-90 Instruments and machines
Online Access:	https://etd.uum.edu.my/2363/1/Norwahidah_Hj._Rafiee.pdf https://etd.uum.edu.my/2363/2/1.Norwahidah_Hj._Rafiee.pdf
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id	my-uum-etd.2363
record_format	uketd_dc
spelling	my-uum-etd.23632013-07-24T12:15:39Z Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company 2010 Norwahidah, Hj. Rafiee Mat Cha, Md. Zahir College of Arts and Sciences (CAS) College of Arts and Sciences QA71-90 Instruments and machines An electronic record is one of the tools to support the core of business process in the organization. However, Perodua Company doesn't have any system to manage their dealer's intake data report. Unfortunately, Market Service Department has faced many problems managing their dealer's intake report. This study introduces the Requirement Model for Electronic Record for Car Dealers Service at Perodua Company. The requirement model developed base on user perspectives which is in this study 3 fact finding techniques conducted to capture, collect and collect the data and information such as interview, observation and data collection. The Unified Modeling Language (UML) is used for visualizing and model out the requirement. Using the prototype system recommend with the appropriate application to track their daily, weekly, monthly intake by easy way, Furthermore, the electronic records for car dealer's used in most of the Perodua Dealer's Service Center in Malaysia to maintained the data to help executive in Market Service to track the report effectively. Thus, it is hope that this requirement model will provide guidance and assistance for other researchers in designing and enhancing an e-RCDS in the future. 2010 Thesis https://etd.uum.edu.my/2363/ https://etd.uum.edu.my/2363/1/Norwahidah_Hj._Rafiee.pdf application/pdf eng validuser https://etd.uum.edu.my/2363/2/1.Norwahidah_Hj._Rafiee.pdf application/pdf eng public http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000764970 masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mat Cha, Md. Zahir
topic	QA71-90 Instruments and machines
spellingShingle	QA71-90 Instruments and machines Norwahidah, Hj. Rafiee Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company
description	An electronic record is one of the tools to support the core of business process in the organization. However, Perodua Company doesn't have any system to manage their dealer's intake data report. Unfortunately, Market Service Department has faced many problems managing their dealer's intake report. This study introduces the Requirement Model for Electronic Record for Car Dealers Service at Perodua Company. The requirement model developed base on user perspectives which is in this study 3 fact finding techniques conducted to capture, collect and collect the data and information such as interview, observation and data collection. The Unified Modeling Language (UML) is used for visualizing and model out the requirement. Using the prototype system recommend with the appropriate application to track their daily, weekly, monthly intake by easy way, Furthermore, the electronic records for car dealer's used in most of the Perodua Dealer's Service Center in Malaysia to maintained the data to help executive in Market Service to track the report effectively. Thus, it is hope that this requirement model will provide guidance and assistance for other researchers in designing and enhancing an e-RCDS in the future.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Norwahidah, Hj. Rafiee
author_facet	Norwahidah, Hj. Rafiee
author_sort	Norwahidah, Hj. Rafiee
title	Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company
title_short	Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company
title_full	Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company
title_fullStr	Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company
title_full_unstemmed	Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company
title_sort	requirement model for electronic records car dealers services (e-rcds): towards systematic management for market service department at perodua company
granting_institution	Universiti Utara Malaysia
granting_department	College of Arts and Sciences (CAS)
publishDate	2010
url	https://etd.uum.edu.my/2363/1/Norwahidah_Hj._Rafiee.pdf https://etd.uum.edu.my/2363/2/1.Norwahidah_Hj._Rafiee.pdf
_version_	1747827327067226112

Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company

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