The Influencing Factors of Customer Relationship Management Performance in Malaysian Electronic Banking
Customer relationship management is defined as the strategies taken by the service providers to create value in their service to retain customers. The main dimensions of customer relationship management performance are developed from the behavior-based perspective such as customer satisfaction; rep...
Saved in:
Main Author: | Samsudin, Wahab |
---|---|
Format: | Thesis |
Language: | eng eng |
Published: |
2010
|
Subjects: | |
Online Access: | https://etd.uum.edu.my/2365/1/Samsudin_Wahab.pdf https://etd.uum.edu.my/2365/2/1.Samsudin_Wahab.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Study On Issues And Challenges In The Implementation Of Customer Relationship Management In Malayan Banking Berhad
by: Deivanai, Kaivaliam
Published: (2001) -
Factors Affecting Customer Relationship Management in Uzbekistan Telecommunication Industry
by: Olimdjon, Elov
Published: (2012) -
The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia
by: Ravesangar, Kamalesh
Published: (2019) -
Web-Based Customer Relationship Management
by: Umadevi, Marappan
Published: (2001) -
Critical Success Factors Of Customer Relationship
Management At Private Hospitals In Malaysia
by: Abdullah, Kamarul Zaman
Published: (2005)