Internet Usage In The Hospitality Industry: A Case of Penang Hotels

Internet Usage In The Hospitality Industry: A Case of Penang Hotels

This thesis explores the development of Internet application in the hospitality industry (e.g., travel industry, and recreational entities) limited to 5 Grant Hotels in Penang. It also illustrates the hotel industry's effort to use the Internet to boost its local market. The research objective...

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Main Author: Abdulnabi, Abdulsalam Mehoub Mehoub
Format: Thesis
Language:eng
eng
Published: 2007
Subjects:
TX901-946.5 Hospitality industry
Hotels, clubs, restaurants, etc
Food service
Online Access:https://etd.uum.edu.my/237/1/Abdulsalam_Mehoub_Mehoub.pdf
https://etd.uum.edu.my/237/2/Abdulsalam_Mehoub_Mehoub.pdf
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id my-uum-etd.237
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic TX901-946.5 Hospitality industry
Hotels, clubs, restaurants, etc
Food service
spellingShingle TX901-946.5 Hospitality industry
Hotels, clubs, restaurants, etc
Food service
Abdulnabi, Abdulsalam Mehoub Mehoub
Internet Usage In The Hospitality Industry: A Case of Penang Hotels
description This thesis explores the development of Internet application in the hospitality industry (e.g., travel industry, and recreational entities) limited to 5 Grant Hotels in Penang. It also illustrates the hotel industry's effort to use the Internet to boost its local market. The research objective is to investigate the usage level of prevalence of application of the Internet in the hospitality industry with focusing on some emerging issues and challenges. The benefits of the Internet in hotel industries in Penang are also highlighted. The research offers an effective monitoring of self-service technologies trends in the industry, also assist hotels in evaluating the need and resources for staff training. What's more, the impact of this technology on yield management is an issue that can be incorporated in future studies. Managerial implications are discussed with suggestions for future research.
format Thesis
qualification_name masters
qualification_level Master's degree
author Abdulnabi, Abdulsalam Mehoub Mehoub
author_facet Abdulnabi, Abdulsalam Mehoub Mehoub
author_sort Abdulnabi, Abdulsalam Mehoub Mehoub
title Internet Usage In The Hospitality Industry: A Case of Penang Hotels
title_short Internet Usage In The Hospitality Industry: A Case of Penang Hotels
title_full Internet Usage In The Hospitality Industry: A Case of Penang Hotels
title_fullStr Internet Usage In The Hospitality Industry: A Case of Penang Hotels
title_full_unstemmed Internet Usage In The Hospitality Industry: A Case of Penang Hotels
title_sort internet usage in the hospitality industry: a case of penang hotels
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2007
url https://etd.uum.edu.my/237/1/Abdulsalam_Mehoub_Mehoub.pdf
https://etd.uum.edu.my/237/2/Abdulsalam_Mehoub_Mehoub.pdf
_version_ 1747826867903135744
spelling my-uum-etd.2372013-07-24T12:06:16Z Internet Usage In The Hospitality Industry: A Case of Penang Hotels 2007-12 Abdulnabi, Abdulsalam Mehoub Mehoub College of Business (COB) Faculty of Business Management TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service This thesis explores the development of Internet application in the hospitality industry (e.g., travel industry, and recreational entities) limited to 5 Grant Hotels in Penang. It also illustrates the hotel industry's effort to use the Internet to boost its local market. The research objective is to investigate the usage level of prevalence of application of the Internet in the hospitality industry with focusing on some emerging issues and challenges. The benefits of the Internet in hotel industries in Penang are also highlighted. The research offers an effective monitoring of self-service technologies trends in the industry, also assist hotels in evaluating the need and resources for staff training. What's more, the impact of this technology on yield management is an issue that can be incorporated in future studies. Managerial implications are discussed with suggestions for future research. 2007-12 Thesis https://etd.uum.edu.my/237/ https://etd.uum.edu.my/237/1/Abdulsalam_Mehoub_Mehoub.pdf application/pdf eng validuser https://etd.uum.edu.my/237/2/Abdulsalam_Mehoub_Mehoub.pdf application/pdf eng public masters masters Universiti Utara Malaysia Buick, I.(2003). "Information technology in small Scottish hotels: is it working." International Journal of Contemporary Hospitaliy Management 15(4): 243-247. Chung, T. & R. Law (2003). "Developing a Performance Indicator for Hotel Websites." International Journal of Hospitality Management 22(1): 119-125. 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Statement and additional material in hearing before the Committee on Banking, Finance and Urban Affairs, U.S. House of Representatives, 106th Congress, February 24, Washington: U.S. Government Printing Office. Gursoy, D. and W. T. Umbreit (2004). "Tourist Information Search Behavior: Crosscultural Comparison of European Union Member States." International Journal of Hospitality Management 23(1): 55-70. Gherissi-Labben, T., R. Schegg, et al. (2003). "E-Mail Customer Service in the Tunisian Hotel Industry." Tourism Review 58(2): 18-26. Jeong, M., H. Oh, et al. (2003). "Conceptualizing Web Site Quality and its Consequences in the Lodging Industry." International Journal of Hospitality Management 22(2): 161-175. Litvin, S. & J. Crotts (2003). "A Framework for Online Sales Negotiations of Hospitality and Tourism Services." Infomation Technology in Tourism 6(2): 91 -98. Murphy, J., D. Olaru, - - - (2003). "The Bandwagon Effect: Swiss Hotels' Website and E-mail Management." Cornell Hotel and Restaurant Administration Quarterly 44(1):71 -87. Magnini, V. P., E. D. Honeycutt, Jr., et al. (2003). "Data Mining for Hotel Firms: Uses and Limitations." Cornell Hotel and Restaurant Administration Quarterly 44(2):94-105. O'Connor, P. & A. J. Frew (2003). "An evaluation methodology for hotel electronic channels of distribution." International Journal of Hospitality Management 23: 179- 199. O'Connor, P. & G. Piccoli (2003). "Marketing Hotels Using Global Distribution Systems" Revisited." Cornell Hotel and Restaurant Administration Quarterly 44(5-6):105-114. Palmer, J. (1999). "Digital newspapers explore marketing on the Internet", Communications of the ACM, v42, p.33-40. Palmer, J. (1999). "Digital newspapers explore marketing on the Internet" Communications of the ACM, v42, p.33-40. Rogers, E.M.(1995). Diffusion of Innovations (Fourth ed.). New York, New York: The Free Press. Sue Abdinnour-Helm, "Time-Based Competition Through Better Customer Service", Production and Inventory Management Journal, (nl, 2000), pp.24-28. Stamboulis, Y.& P. Skayannis (2003). "Innovation Strategies and Technology for Experience-based Tourism." Tourism Management 24(1): 35-43. Susskind,A.M.,M.A. Bonn, et al.(2003)."To Look or Book: An Examination of Consumers' Apprehensiveness toward Internet Use."Journal of Travel Research 41(February):256-264. Schegg, R., J. Murphy, et al. (2003). "Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels." Information Technology and Tourism 6(2): 99-112. Tse, A. C.-b. (2003). "Disintermediation of travel agents in the hotel industry." International Journal of Hospitality Management 22: 453-460. Vassos, T. (1996). "Strategic Internet Marketing", Journal of End-User Computing, v17, No.4, p.12- 15. Verma, R.& Young, S. T., "Competitive Priorities and Performance in Service Operations: An Exploratory Analysis", Proceedings of Decision Sciences Institute Annual Conference, San Diego, 1997, pp. 1498-1500. Vich-i-Martorell, G. A. (2004). "The Internet and tourism principals in the Balearic islands." Tourism and Hospitality Research 5(1): 25-44.

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