Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia

This study is motivated by the fact that the software application and content industry advancement in Indonesia especially in the educational domain is rather limited. This has resulted in the deployment of low quality Information System (IS) for education management due to a poorly adopted system d...

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Main Author:	Dalle, Juhriyansyah
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	QA75 Electronic computers Computer science LB2300 Higher Education
Online Access:	https://etd.uum.edu.my/2429/1/Juhriyansyah_Dalle.pdf https://etd.uum.edu.my/2429/2/1.Juhriyansyah_Dalle.pdf
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id	my-uum-etd.2429
record_format	uketd_dc
spelling	my-uum-etd.24292013-07-24T12:15:58Z Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia 2010-05 Dalle, Juhriyansyah Shiratuddin, Norshuhada College of Arts and Sciences (CAS) College of Arts and Sciences QA75 Electronic computers. Computer science LB2300 Higher Education This study is motivated by the fact that the software application and content industry advancement in Indonesia especially in the educational domain is rather limited. This has resulted in the deployment of low quality Information System (IS) for education management due to a poorly adopted system development approach. The statement is supported by many references including an example of a student registration IS (i.e. e-PSB) which did not focus on user evaluation; therefore has recorded many errors plus failed to provide a quality service; and was found to not practice a proper system development life cycle. Moreover, literature reviews indicate that studies on the evaluation of IS have yet to determine the correlation between user satisfaction, perception and service quality factors. In regard to the above, the aim of this study is to propose a IS development approach model that pivots on user satisfaction, perception and service quality as the internal and external evaluation factors. In accomplishing the aim, three objectives are formulated; (1) develop a student registration IS prototype as a case study in Indonesia, (2) implement the internal and external evaluation of the prototype in a real setting, and (3) identify influential relationship between the user satisfaction, perception and service quality factors. Quantitative and design research are the two main approaches followed through in this study. There are mainly three phases, (1) planning and analysis, (2) model and artefact development, and (3) implementation, data collection and evaluation. Data are collected using internal and external evaluation instruments. The internal evaluation is based on the Technology Acceptance Model (TAM) and Questionnaire for User Interaction Satisfaction (QUIS). The external is rooted on the Service Quality (SERVQUAL). Altogether 471 respondents participated where 462 are from Banjarmasin, South Kalimantan, lndonesia and 9 are experts. T-test, ANOVA, correlation and regression analysis are utilized to prove 11 hypotheses. The internal evaluation factors are divided into perceived usefulness (PK), perceived ease-of-use (PKG) and user interface satisfaction (KAP). Whereas, the external factors are divided into quality service (KS), overall perception of quality service (PKS), and overall satisfaction of quality service (KKS). The hypotheses testing show that (i) PKG and PK are significantly correlated, (ii) PK and KAP are significantly correlated, (iii) PKG and KAP are significantly correlated, (iv) PK and PKG together influence KAP significantly, (v) KS influences PKS significantly, (vi) PKS and KKS are significantly correlated, (vii) KS influences KKS significantly, (viii) KS and PKS together influence KKS significantly, and (ix) KAP influences KKS significantly. The proposed IS development approach model, which can be utilized by fellow developers and researchers to develop an IS that focuses on the internal and external evaluation factors, is the main contribution of this study. Furthermore, the prototype, that is named as PSB Terpadu and the identified relationships between the internal and external factors contribute to the software application industry, specifically in Indonesia. 2010-05 Thesis https://etd.uum.edu.my/2429/ https://etd.uum.edu.my/2429/1/Juhriyansyah_Dalle.pdf application/pdf eng validuser https://etd.uum.edu.my/2429/2/1.Juhriyansyah_Dalle.pdf application/pdf eng public http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000761702 Ph.D. doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Shiratuddin, Norshuhada
topic	QA75 Electronic computers Computer science LB2300 Higher Education
spellingShingle	QA75 Electronic computers Computer science LB2300 Higher Education Dalle, Juhriyansyah Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia
description	This study is motivated by the fact that the software application and content industry advancement in Indonesia especially in the educational domain is rather limited. This has resulted in the deployment of low quality Information System (IS) for education management due to a poorly adopted system development approach. The statement is supported by many references including an example of a student registration IS (i.e. e-PSB) which did not focus on user evaluation; therefore has recorded many errors plus failed to provide a quality service; and was found to not practice a proper system development life cycle. Moreover, literature reviews indicate that studies on the evaluation of IS have yet to determine the correlation between user satisfaction, perception and service quality factors. In regard to the above, the aim of this study is to propose a IS development approach model that pivots on user satisfaction, perception and service quality as the internal and external evaluation factors. In accomplishing the aim, three objectives are formulated; (1) develop a student registration IS prototype as a case study in Indonesia, (2) implement the internal and external evaluation of the prototype in a real setting, and (3) identify influential relationship between the user satisfaction, perception and service quality factors. Quantitative and design research are the two main approaches followed through in this study. There are mainly three phases, (1) planning and analysis, (2) model and artefact development, and (3) implementation, data collection and evaluation. Data are collected using internal and external evaluation instruments. The internal evaluation is based on the Technology Acceptance Model (TAM) and Questionnaire for User Interaction Satisfaction (QUIS). The external is rooted on the Service Quality (SERVQUAL). Altogether 471 respondents participated where 462 are from Banjarmasin, South Kalimantan, lndonesia and 9 are experts. T-test, ANOVA, correlation and regression analysis are utilized to prove 11 hypotheses. The internal evaluation factors are divided into perceived usefulness (PK), perceived ease-of-use (PKG) and user interface satisfaction (KAP). Whereas, the external factors are divided into quality service (KS), overall perception of quality service (PKS), and overall satisfaction of quality service (KKS). The hypotheses testing show that (i) PKG and PK are significantly correlated, (ii) PK and KAP are significantly correlated, (iii) PKG and KAP are significantly correlated, (iv) PK and PKG together influence KAP significantly, (v) KS influences PKS significantly, (vi) PKS and KKS are significantly correlated, (vii) KS influences KKS significantly, (viii) KS and PKS together influence KKS significantly, and (ix) KAP influences KKS significantly. The proposed IS development approach model, which can be utilized by fellow developers and researchers to develop an IS that focuses on the internal and external evaluation factors, is the main contribution of this study. Furthermore, the prototype, that is named as PSB Terpadu and the identified relationships between the internal and external factors contribute to the software application industry, specifically in Indonesia.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Dalle, Juhriyansyah
author_facet	Dalle, Juhriyansyah
author_sort	Dalle, Juhriyansyah
title	Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia
title_short	Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia
title_full	Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia
title_fullStr	Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia
title_full_unstemmed	Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia
title_sort	metodologi umum penyelidikan reka bentuk bertokok penilaian dalaman dan luaran: kajian kes sistem pendaftaran siswa indonesia
granting_institution	Universiti Utara Malaysia
granting_department	College of Arts and Sciences (CAS)
publishDate	2010
url	https://etd.uum.edu.my/2429/1/Juhriyansyah_Dalle.pdf https://etd.uum.edu.my/2429/2/1.Juhriyansyah_Dalle.pdf
_version_	1747827343146090496

Metodologi Umum Penyelidikan Reka Bentuk Bertokok Penilaian Dalaman dan Luaran: Kajian Kes Sistem Pendaftaran Siswa Indonesia

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